Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Catering
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Tourists
Planning
Payments
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Credit cards
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Debit cards
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The wings took a long time to make
, but we're worth the wait.
The restaurant could be picked up and the floors and table surfaces could use a good mopping/scrubbing, respectively.
The food was well packaged.
It was a 45 mins wait. Yikes. However, the guys there kept asking everybody their name. I'm still going to do a report, not to be mean but I worked in customer service and evidently there is an issue that needs to be addressed. Maybe the estimated time online should give a better estimate, a system where if you wait more than 15min a courtesy soda is offered. See everything isnt bad customer service, just understand that just giving away a free soda could cost someone their job. The food isn't the employees. In my case it's personal, my daughter bday was today and by the time we got home, she was too sleepy to eat, her siblings had went to sleep, and I spent $49.99 to bring food home a put in the fridge. Again, the team was amazing, it's the operations that need some help
Used to be better a few months ago, it's gone downhill lately. Boneless wings are usually great, bone-in is a different story. The past five times I've ordered I have either:
1. I did not get the number of wings I ordered,
2. I did not get all flats when I paid for them, or
3. The wings were clearly overcooked or reheated.
Prepaid online. I showed up about 20 minutes after my arrival time. After checking my name a couple of times, they said they gave my food away to someone else. She then asks me multiple times who i sent up there to pick up my food. I didnt have anyone pick it up, and it was under my name only. The manager then tells me that I wouldn't get a refund or my food. I then ask for her supervisors phone number. She writes on a receipt just the name. I tell her I need an actual number and she refuses that too. I then tell her I'm calling the cops. She said, "good, you'll just get escorted put if the building like the others". I said bet. The cops get there, I explain my side of the story, and eventually get my food personally handed to me by an officer. It was absolutely ridiculous I had to involve the police to either get my food or a refund. Shout out to the police though, they handled the situation professionally and understood my frustration upon their arrival. Never going back to this location, just unacceptable customer service.
I placed my order at 3:45pm today, August 16, 2024 according to my receipt.
After waiting to be acknowledged by someone, I was approached and asked in a very soft voice something that I couldn't understand due to my hearing loss and the loud music being played overhead. I asked nicely for her to speak up and repeated that I am having trouble hearing her. This struggle continued for a few minutes while a line starts to form behind me.
Once my order was finally taken, I waited OVER 45 minutes for my food before someone acknowledged me and asked my name. After I provided it, I was then told my food has been waiting for me and "check if it is still warm enough for you."
While waiting, I noticed Healthcare violations, such as NONEMPLOYEES going behind the counter and getting into a cooler behind the registers. This person was then handed a bag of food that was quite obviously made way after my order was placed.
I asked for my money back. I will never return to this location.
I’ve noticed a pattern that my food is only good when the manager named Niecy/Red is working. She definitely keeps her team in line and makes sure the store is being ran smoothly when she’s there. But above all else she is ALWAYS making sure the customer is satisfied and their needs/wants have been met!! The only complaint I typically have is the wait time but that can be expected or assumed on specific days.
Came here on free wings day, and the staff were working their butts off! They were kind and understanding, despite having mad customers yelling in their faces all day and night.
My online order was placed at 9:20 PM, and unfortunately did not get it until after midnight. However, the employees did a fantastic job with the circumstances given, and ensured that every person got their order. If you saw the amount of receipts that they had stacked up, and kept coming off the printer, it was astounding.
The service was great from the staff, but I think the business (as a whole), corporate, or whatever, needs to evaluate how to make this system more efficient. Every WingStop I’ve ever been to has a long waiting period after ordering, and many orders just get left on the shelf for hours.
I was nervous to come here after reading the reviews but my order was correct and made within 30 minutes of placing my online order. Staff could be friendlier.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:45 AM - 12:00 AM |
|---|---|
| Tuesday | 10:45 AM - 12:00 AM |
| Wednesday | 10:45 AM - 12:00 AM |
| Thursday | 10:45 AM - 12:00 AM |
| Friday | 10:45 AM - 12:00 AM |
| Saturday | 10:45 AM - 12:00 AM |
| Sunday | 10:45 AM - 12:00 AM |
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