Wingstop Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best WLM Reviews
horrible customer service, ordered through the app didn’t receive my whole order of fries that I paid extra for and when I called the girl who answered was extremely rude cut me off multiple times and put me on hold before I could even finish my sentence. She then got off hold for the last time and told me that the manager who could issue my refund would be here Thursday and that I’d have to call back, I know how fast food and delivery works because I personally work in it. I was never saying that they made a mistake had no tone about my voice. I know that some drivers decide to take food out of bags. I just wanted my money back because I paid about seven dollars for an order of fries it was never personal and I genuinely hope that I actually get to speak to a manager on Thursday. Long story short never order through their app because they’re extremely rude and unprofessional if you really want Wingstop do it through DoorDash so they will actually correctly issue you a refund.
I ordered through the website. Our food was not ready when we arrived and the rep advised it would be 10 more minutes. After about 25 minutes, the rep returned and stated due to a miscount our food had to be redone. I went inside since we were in drive-thru, and I asked how much longer and boy did the attitudes surface. The black young lady slid the food across the prep counter, and threw the receipt. The white young lady was rude when I addressed the attitude of the black young lady and the issue with the fries being burnt. She states I’m not dealing with this and gets another mild mannered young lady, who attempted to fix the issue but the next batch was still burnt. I’m extremely disappointed and pissed, especially with this being my first time at Wingstop. I won’t be back. I hope their GM D. McManus sees this review as well others about the service and food quality.
In all honesty, I’m not the type to write a horrendous review, it’s kind of sad that this is me and my 7 year old son’s favorite place to eat on Sunday nights. However, I’ve been coming here for years now, and believe it or not for the most part this place was good when they first opened, but now it’s a sink hole of a business. Managment is careless, employees are ignorantly rude, no gloves are ever worn, and hair nets are never worn when I walk into this place. Literally just a dad and his son looking for good customer service and looking to eat some wings together and enjoy our night, but I guess me and my family will find a new wing spot in the future.
Good riddance Wingstop
(Picture below shows no gloves or hairnets)
Careless customer service
Every time I order from this location I have to wait. I’ve ordered beforehand online and ordered inside, not once has my food ever been ready in a reasonable amount of time. Always takes at least 30 minutes. The service here is awful. The only reason I put up with it is because the food is amazing.
The food when receiving it was good. There is something wrong with their process..they looked to be sufficiently staff to address the demand but either a lack of leadership directing what needs to be accomplished or the order fulfillment process is in some serious need of over haul. It shouldn't take long to process orders..over an hour for chicken wings and fries? My suggestion to management/ ownership reevaluate what you're doing and how you're doing it. Also, turn the music down in the dining room. Your staff is calling out names on orders, and no one can hear which name they are calling. Music in the dining room should be for an additional atmosphere, and people should be able to have a conversation without having significantly raising their voice to be heard.
Update 08/30/24:
Went this evening for dinner again. Had originally intended to dine in, but the cashier apparently entered the order to go.. so we just took it and left. I still believe the food quality is good here, but the team and time management continues to be the low point for this franchise. Timing was better in 45 minutes to process the order, and the volume for radio was improved.
If you're looking for good wings, this is the place. They are always crispy. If you're looking for wings in a decent amount of time, you might want to look somewhere else. The last couple times we've come here, it has take well over 40 minutes to get pur order - when we were given a time of only 20 minutes. I understand that places get busy, but when it's over an hour and you still haven't received your order, I'm sure you can find a place with decent wings and a shorter wait time. But, I want to make sure I say that the staff were very kind and were hard working - sometimes it's not the workers fault, it's just the lack of personnel. But, if these wait times don't change, I'll be forced to look elsewhere for wings.
If I could leave no stars I would. The amount of eye rolling and attitude you get with your food is unnecessary. My food wasn’t done when I arrived, the young lady behind the counter stated they don’t start cooking your food until you arrive? I’ve never heard that before. What’s the purpose of calling in an order ahead of time. I guess BWW it is for now on!
First time trying here which I forgot how strong the smokey BBQ is and they put so much on the boneless with. The garlic parmesan chicken tenders was good and the only thing I wish I had gotten was the corn on the cob because I didn't care for the fries.
Quick Facts About Wingstop
Today
Opening Hours
| Sunday | 10:30 AM - 11:45 PM |
|---|---|
| Monday | 10:30 AM - 11:45 PM |
| Tuesday | 10:30 AM - 11:45 PM |
| Wednesday | 10:30 AM - 11:45 PM |
| Thursday | 10:30 AM - 11:45 PM |
| Friday | 10:30 AM - 11:45 PM |
| Saturday | 10:30 AM - 11:45 PM |
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