Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Organic dishes
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
The last few months there has been new staff. A very kind young lady and gentleman I have encountered from my last few visits have been very pleasant. They are respectful. The orders are accurate. The food is FRESH. Earlier this year this location wasn't my go to but like I said the last few months it has been my favorite location in Lubbock. Thank you for your great customer service and fresh food.
I ordered online was told when I got there that they were still working on my order so I waited once they called my name they repeated my order to me and gave me my food....I live in lorenzo once I got home my order was wrong I called to let them know what happened and was told that they couldn't do anything without all the food and receipt I offered to send pictures or do what they needed to prove my wrong ordered and they dismissed me won't be going again
I went in and placed an order for a family meal of 24 wings . When I went to pick up my order they said check your bag … why is that the customers responsibility to check there bag … shouldn’t the employees be responsible thee is obviously a issue there if they have to ask every customer to check there bag . Who is going to check there bag with a large order . The staff is always ghetto and cannot resolve an issue professionally when I called to notify them a young girl answered and said you were told to check your bag right.. instead of trying to resolve the issue .
Yesterday, we ordered from our favorite Wingstop in town Hours before our pick up time and when I pulled up at 7 PM My order was not even close to being ready because for some reason, there was very short staff. But these kids worked their butts off! They kept people moving, food, flowing, and fulfill those orders as fast as they possibly could with very little people. The line was out the door. I don’t have any complaints about the food, the temperature Or even the employees. If anything, I think the store manager and the district manager need to get praise to the store after witnessing them being under so much stress and overwhelmed last night. Customers were rude inpatient, and they continue to keep that kitchen flowing. I opted in to get a refund because I just didn’t have the time to wait hours and they made sure to take care of me with so much kindness. Some of these employees look like kids to me and honestly probably are and I think this is really helping them. Prepare for an adult adulthood, but they need to have praise.
I ordered a 6 pc with Voodoo fries. For reference Voodoo fries are $2.50 more expensive, and have melted cheese, ranch, and cajun seasoning.
Ordered via the app and glad I did, they were not taking walk-in customers due to them being too busy with online and app orders. I received my order roughly 15 mins later than the app stated it was ready. All that wasn't the problem. Employees were great and knowledgeable so that wasn't the problem. No, the problem at this location is the food itself. The wings were super dry and you had to use some sauce or you couldn't get it down. The fries were limp and gross (for a lack of a better word). The carrots were snappy at least. Building looked cleaned but the ceiling and items on the wall were freaky dusty. Overall, we will avoid this train wreck of a location.
Service was awful. Placed order through app for delivery. Uses Door Dash for delivery and dasher either stole food or couldn’t read basic instructions on delivering to proper address. Contacted door dash for assistance order was supposed to be replaced and was not, door dash failed to submit ticket which I later found out was submitted and manager and staff lied about it when I inquired. I was told my option was to wait 7 business days for a refund and I’m out the money to feed my family and have no food. Horrible experience will never be using or buying food from Wingstop ever again as a chain. Manager needs to be fired.
I’ve been going to this Wing Stop since they open. And every year it gets a bit worst then before. I had an order that was $83. They made a mistake and forgot my Louisiana rub 10 pcs. Wings. I called they said policies is that I needed to take all the food back so they could inspect it. So I asked will I be able to receive fresh food since They made the mistake and forgot my food Again. The manager which left me talking to the girl at the counter finally came to speak with me once I requested (which I assume should have been her job). I asked for a refund and she said it would take up to 72hrs. I asked for a refund receipt but since I ordered online she said she couldn’t. Then I ask for a pen she said I don’t have one (keep in mind I am speaking with the manager). Wing-stop couldn’t give me fresh food, couldn’t give me proof of a refund until days later, and couldn’t just give me the wings they missed on my order. All this but yet I was suppose to trust them on my refund. The way you treat people is horrible. Just a tip instead of packing the order before the customer arrives just do it in front of them. It will be your proof.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 10:00 PM |
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