Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Hated my experience dealing with the manager Kelly, who of course wore no name tag. When I walked in, Kelly was helping everyone who entered and exited the restaurant while I was there, myself included (odd for GM???), took a $$ tip from me around 9pm and put it in his pocket. He then intentionally let me walk ????????♂️ out the WingStop #1645 without my fries. I know it was intentionally done based off his attitude and the comment, "just waiting for your fries, Sir" He helped everyone and only said this after helping me. I also noticed him calling everyone 1st and last name out. This was also weird. I also noticed how when I walked back into the store, he put everyone on break. I said, "what's your name, Pal" to which he responded "I will be right with you" making me wait. Again he rudely asked what's was wrong to which I replied, "you know what's wrong" Buddy left my fries off again. This has happened each time he has jumped in the way to help me... so I helped him to a tip and he took it; against company policy on the camera at about 9pm tonight and put it in his pocket. When I gave him the receipt, he then proceeded to intentionally leave the refund for the fries off. I say all this was intentionally because he's done it several times, this being the 3rd. I come back cause he doesn't always work or jump in the way, but when he does, my sauce is never correct. The Cajun wings or a wet/dry treatment that he never gets correct. Also he gave us naked wings instead of the Louisiana dry rub we requested and paid for. This is the manager who always messes up my order. When he's not there the service and food are great. Vianae actually told me, walking from the back on break, "let me help you, I will make sure you get all of your money ???? back." I also knew he was the manager and it was intentionally done because when I walked back in, he put everyone on break. I notice everything, and this is why I do it; to prevent others from going through this. This is not the only time that this happened. For whatever reason, it is only when Kelly, the manager is there. The two receipts tell the rest of the tale. I didn't have energy to photograph the food. Just sick of trash managers like this to be in the Northeast acting weird and giving customers terrible experiences. No wonder a Wingstop got a 3.5 cause the chain is good, but this manager Kelly is unprofessional and petty. Please fix it WingStop. The manager broke company policy and intentionally done this to me, a loyal customer. Vianae and the other staff are always helpful and kind. She's the one who stepped in to help because if you do your due diligence and simply ask all the staff, audit them and the video ???? to see proof. Don't take my word for it, unless of course he has a list of this. The staff will tell the truth if you ask em. The vibe is always different when he in the building.
From the time I ordered to the time I got my food its was almost 2 hours. When I got to the store the employees in the kitchen were playing around, one of them was eating mid kitchen, 2 others kept flirting and playing around, and another one kept touching his beard and hair while prepping the wings. overall poor service from this store.
For the last 6 or 7 times Ive gone here they have given me one wing less than what I order. It's gotten to the point I check the wings at the counter sometimes. Last time I ordered here I gave them the benefit of the doubt....sure enough one wing short. The food is good and staff is friendly...but I really wish they knew how to count well. I have recently started going out of my way to go to the Dyer location since I have not had this problem there.
I ordered a 20-piece boneless meal, yet received only 11 pieces. In addition, my order was scheduled for pickup at 6:50, but I still had to wait until 7:20 for my food to be ready. If you’re going to be late to complete my order, at least give me my full order!
I experienced the worst customer service. Other locations I typically don’t have issues but this one location was ridiculous. I was told my food would be ready at a certain time through the mobile app. I arrived 5 min early and the lady at the front told me it would be ready in 5 minutes. 5 minutes passed, nothing. 10 minutes passed and all 4 female employees were in the sitting area talking! One even had the nerve to go to the fridge and grab a soda and proceeded to start drinking it and went back to talking with the other ladies , leaving one guy in the back who was cooking and 3 customers sitting there waiting while they standing around and talking. 40 minutes later , I finally get my food. I can understand if it was busy and that’s why it took so long. But it wasn’t busy and they were all in the sitting area talking , no cares at all. Absolutely ridiculous.
The food was Great. I'm not gonna lie about that. The only thing was it took me 1 hour and a half to receive 15 classic wings. Like 8 different people came in after me and received their food right away. The guy kept telling me to wait 5 more minutes every 20 minutes. It wasn't until I got up to say what the hell is going on with my order that they started to finally make it. They literally forgot to start making my order until I reminded them about it. Then once I received my order the guy in the front told me not to make a big deal about it. Are you kidding me with this type of customer service. If you don't know how to speak with customers you should not be working in the restaurant industry. Then on top of everything my order still came out wrong. I ordered half BBQ and half lemon pepper and all I got was all BBQ. I was already so annoyed by everything that I just decide to leave home.
The first time I ordered was for delivery few months ago and they only delivered half of my order. When I called, they said if I wanted the rest I had to go pick it up and offered no refund for delivery fees. I ended up driving to pick up the rest of my food and was only offered a brownie for the inconvenience. Finally decided to try it again recently and received my garlic parm wings with only half of them having the seasoning and ONLY on the topside of the wings. None of the chicken on the bottom had ANY seasoning. And the fries were super soggy like they’d been sitting around.
The absolute WORST store in the area. Food is never ready on time, it’s always 20+ min wait time even for an online order. The store is dirty, the drink machine doesn’t have half the drinks. For the amount of money we pay for this chicken, these service should be MUCH BETTER than this store offers.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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