Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Ordered a 15 piece combo online, got to the store they didn’t have my fries in the bag, tried to give me only one drink cup, and they gave me all drums!!! Little baby drums at that. And when I asked them to fix it they claimed to be out of flats! Definitely something they should communicate before allowing someone to spend $30! Who in the heck eats all drums! ????????♀️????????♀️????????♀️
The employees are rude and very unwelcoming when taking your order. I was waiting for my togo order and got it after maybe 10-12 minutes, they told me it would be 20-25 minutes. They didn’t give me my order of wings either. A group of 3 walk in and they told them it would be a 40 minute wait. These employees tell costumers this to steer them away. This place needs new management.
Worst experience. I don’t leave reviews but this calls for one. Waited at least 45 minutes for our food with was not hot, and way way over-seasoned fries. Multiple people got their orders when they walked in after my group of 3. We did not have a large order.
I HOPE JAMES READS THIS!! Me and my two friends went to this wingstop earlier today and when we walked in we were greeted by James. My friend was wearing a hat and James remarked about the hat which led to us striking up a conversation about sports and other things for about 5 minutes before we ordered. Whenever we were starting to order we made sure to tell James we were separate, but he insisted on putting us on one tab, we were confused but went along with it. Whenever it was time to pay we showed him that we were college students who went to SIUE because this establishment offers a student discount. After we showed him we were students I tried to hand him my credit card to pay but he insisted that he paid for our food! I wanted to give him a very gratuitous tip but he still insisted that he pay for it. We finally accepted and went to sit down, normally I am a neat freak about the tables and chairs being clean where I eat as well as the silverware. When we got to our table the tables and chairs were very clean and smelled nice as well. Not only was the cleanliness of the store very good but when we got our food it was genuinely perfect. I ordered the Voodoo fries and their limited time Barbeque sauce and normally when I get the Voodoo fries the fries are slightly mushy or the ratio is off, they however were the perfect ratio and easily the best Voodoo fries I have gotten from a Wingstop. The food was very good, the store was very clean, and the atmosphere was very friendly and hospitable. If that weren't enough I can surely say that simply because of James and how generous he was to me and my friends. Part of a successful business is catering to your target audience, and this Wingstop for sure was a good experience for me and my friends today.
Sheesh, my experience I just had at this location was absolutely atrocious!! First of all, they have a sign on the door that says "Due to staff shortage, we are not accepting walk ins", yet I was able to walk into the restaurant, sit on my phone and place an order online and only 2 people entered the store the entire 20 minutes I was there (they were picking up Door Dash orders). So my question is, what would've been the difference for someone to take my order at the register in an empty store? I was dumbfounded.
There is a heavy set white female there who I presume to be the manager, who literally was yelling to the other employees across the store about how if a certain employee didn't show up for their shift they were getting fired. She proceeded to gloat about wanting to fire this employee "so bad" and she couldn't wait to do so. She was also yelling and complaining about how she hates the night shift and complaining about how she doesn't understand how they struggle on nights with 5 people. She then began to compare the amount of orders they processed in comparison to the night shift. As a customer, that is not my business and I should not know that. Her energy was just overwhelming and disgusting. I was concerned she was going to have either a nervous breakdown or an aneurism, I was so uncomfortable the entire time. When the male called my name for my order, I simply and nicely asked for my 32oz drink cup, which he was very kind about, but she proceeded to stare me down as if my existence was an inconvenience to her.
I'm sorry to say, but if you hate your job and co workers so much to a point where you can't even be professional in front of customers, you should probably find a new job. I'm so disturbed by how this woman behaved herself, I hope that corporate can see these reviews.
I went to this location tonight after ordering an hour before close thinking it would be no problem. I have never been so wrong in my life. I arrive to an absolute shit show of a store with a huge mess in the kitchen of orders stacking up waiting to be bagged and handed out with a rude FOH employee whose constantly swearing about how everything’s going wrong. Like come on have some composure at least. I have worked in the food industry since I was 16 and I will never be returning to this location as long as the managment and service practices remain the same. Stone cold wings that sat on a counter 15 minutes after the given wait time waiting to be bagged with barely any sauce on them and not even the correct sauces. Extremely disappointing
This was one of the worst experiences I have ever had at a restaurant. The food was delayed because there were only two cooks working the kitchen and then as I was waiting for my order, the employees walked off the job and left 15 customers sitting in the waiting area. I literally had to go around back and talk one of them into coming back in to complete the orders. People were waiting for hours. I will never go back here, which stinks because the food is actually good when cooked properly. Place needs new ownership. This is not the first time, this place has been understaffed the employees were clearly upset and overwhelmed.
Came in on 10/14/24 and the lady working the back was an absolute RIP! She was so rude to everyone that walked in to pick up orders. If she is working there I do NOT recommend going.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:45 AM - 12:00 AM |
|---|---|
| Tuesday | 10:45 AM - 12:00 AM |
| Wednesday | 10:45 AM - 12:00 AM |
| Thursday | 10:45 AM - 12:00 AM |
| Friday | 10:45 AM - 12:00 AM |
| Saturday | 10:45 AM - 12:00 AM |
| Sunday | 10:45 AM - 12:00 AM |
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