Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Very busy atmosphere, so not much time for friendliness. Employees were coming in as well changing shifts.
Not much explaining of what was available.
Looked at like I was clueless, because I was.
I had never been there. Fries were way too salty. But some like that. I would have liked to know if there were other choices.
I just got what I know. BBQ sauce not spicy and bone in. 10 pieces. Not much time to look at options.
Lobby had no trash.
Trash can was behind person at register, over flowing. Again, this generation. Employees were clocking in. Why didn’t someone initiate taking care of the trash?
I know their parents, well I am sure at least one of them had parents. Anyway they clocked in, you are being paid. See it. Clean it.
A few of us customers were trying to figure out how to throw things away.
To the good quality. It was good. But could tell. Needed warmed up again already. Not sure how long sat there.
Was given no instructions as to the fact they will call your name. They did ask for my name so common sense says they will. But the kids need to give instructions.
I will return but, I will look over menu first next time.
If I could give zero stars I would. Tonight I spent $17 on the most disgusting wings. Only 2 out of my 8 wings were edible. I asked for them to be “fried hard” and they were barely cooked all the way through. Most had pink in them. Wingstop PLEASE do better. I called twice to speak to a manager and once I was able to speak to the “manage for tonight” she just said “We’re working on that” she never asked if I wanted a new order, which would’ve been better than the nonchalant response.
I ordered a 30 piece crew pack mix and match. In the bone in wings there was a piece (wing tip/flapper) that still has feathers on it. I called the store with the hopes of speaking with the manager on duty but there was no manager on duty. I was redirected to the shift leader by the name of Brent. I explained to him what happened and asked how to rectify the situation. He said that he was not refunding me for one piece of chicken. They “try their best to clean the chicken but sometimes feathers still remain”. I asked him for the store manager’s name and he refused to give me the name at first. I explained that the piece that was given appeared to be seafood of some sort. He then became aggressive and said that he wasn’t going to argue with me. I stated that I had no intentions of arguing but simply wanted a solution to the problem. I asked for the store managers name once more and he finally said “Chris”. I asked if Chris had a last name and he said no.
After this, I drove to the store(MWC) from Moore. I asked the associate at the front counter the name of the store manager and she said “Christina”, I asked if she was on duty and she said no only the shift lead Brent. Immediately, when Brent came to the counter, he was defensive saying that he wasn’t not refunding the entire 30 piece order because of this issue. I asked if he would eat what he served and he said no. He then went on to say that this is not the first time that this has happened, he stated that a week prior a girl was here and she has feathers in one piece of chicken. He also stated that when they are busy he cannot keep of the quality of food that is being sent out. He went on to say how they are having inventory issues and he can’t refund orders.
I asked what can be done to rectify the situation, I wasn’t interested in knowing about inventory or anyone else’s order. He never game straight answer only talked about previous experiences with other customers and how inventory was messed up.
The final solution was to give me an 8 piece for free… so is inventory really this issue or is this location just providing mediocre service and not being held accountable.
Needless to say, many changes need to be made for this store to improve their quality and customer service. I will be reaching out to corporate for answers.
This place is really hit or miss. Tonight our food was cold, there was no ranch, and a lot of the fries were just burnt pieces from the bottom of the fryer. I also waited 20 minutes past when it was suppose to be ready.
First time here...
The customer service was outstanding..
They were supper busy
While sitting waiting for my food, I was watching how they were handling customers. Absolutely amazing. They worked as a team helping each other
I will definitely be back..
I ordered the Boneless Meal Deal for $16.99. I got 4 different flavors; Cajun, Louisiana Rub, Lemon Pepper, and Original Hot (which I was told was supposed to be hot Buffalo). Unfortunately, all the flavors and even the fries just tasted like salt, too much salt.
I ate at this Wingstop many years ago and remember enjoying it, but this time, I could only eat a few fries and wings before I felt ill.
Food was excellent but pricey. Too much for what it was. Long 30 min wait for one meal. We will definitely be back though as my kid loves it. Oh, and you have to get ranch.. It is incredible.
Ordered dinner.. was told it would be ready in 15 min. Get there at the 15 minute mark and was told.. another HOUR.. they
Could have at least been nice about it.. but, instead they were rude. We just canceled the order and moved on.. it’s just that it has happened many times in the past.. I don’t want let it go, we love Wingstop. It’s just terrible customer service now
Quick Facts About Wingstop
Today
Opening Hours
| Sunday | 11:00 AM - 11:00 PM |
|---|---|
| Monday | 11:00 AM - 11:00 PM |
| Tuesday | 11:00 AM - 11:00 PM |
| Wednesday | 11:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
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