Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Well "Wing Day 2024" has come and gone. Here's a quick rundown of my experience at this Wingstop location.
Corporate/Franchisee: I am happy they didn't run out of wings (like that Popeyes in Rochester, NY) because those online orders came coming all day long. However it appears that the local franchisee is notorious for understaffing this location. On this night there were only 2 cooks and one on register duty. Other reviews have said that even on weekends there is only one cook on shift. They should have had 3 cooks on shift during National Wing Day.
Employees: Big, huge, and well deserved shoutout to Judith and the rest of the staff at this location. They were clearly overwhelmed with the sheer amount of orders but they maintained their composure. Judith remained professional and greeted all customers alerting them that the wait times are averaging 2 hours! The staff did their best and accommodated all the waiting customers and made things fun while we waited.
Summary: I placed my order around 8:30 and showed up to the location after 50 mins as prompted by the email confirmation. Even though I ended up waiting nearly 2 hours for my order the staff was kind and friendly to all the customers. Again huge props to the workers on that night that made sure nobody left hungry and everyone got their orders. My wait time was a result of understaffing from ownership/management, and not a reflection of the staff competency.
We enter the restaurant to order and the female employee states they are not taking in person or phone orders. Only online orders. I order online for pick up but are in the restaurant. As I am waiting on my order we ask if we may have our 5 drinks. We get them. We get our food and begin eating. It is around 10:20pm. The restaurant closes at 11pm. At 10:20pm the female employee begins to close all the blinds in the restaurant. I ask to use 1 of the 2 restrooms and she states they are being cleaned at this time. Everything we asked for seemed like an inconvenience to her. At 10:38 pm she begins to take off take tge part of the soda machine that keeps it from working. We are still eating at the time and had 5 drinks on our table. There are still over 20 minutes left before the restaurant actually closes. We ask her to please place the part back into the machine so we can get a refill. We also mentioned that the restaurant is not closed yet and she shouldn’t turn off the machine while we are still eating. As she turned the machine back on she replied rudely saying, “you shouldn’t even be able to get soda since you didn’t even buy those drinks here!” We bought 5 drinks totaling to over $20 dollars and she’s going to try to insult us? We tried explaining to her that we did buy our drinks but she walked away and hid in the back while another male employee apologized. Worst part about it was we had a family member from out the country who was craving wings. We were insulted and disrespected. The service just ruined the whole experience.
I have posted in the past regarding the fries they always over cook it fries aren’t cheap I’m suprised the manager would still let the cook make
Them like this
It was sort staff but still food was fresh and employees were friendly.
I would like to thank ADI for the amazing service.
Fries were soggy, no seasoning !!
Ordered a 20 piece . And they placed all the wings in one container ruining the other wing flavors. I dont Understand why not separate them . 1 star on food service
01/4/24. I mobile ordered 4 items and they forgot my cheese fries. We went back and they proceeded to give us fries with Parmesan…
i felt like a murder happened in there. Also my fries were SO burnt it was disgusting
It’s clear this establishment is cutting corners on food cost and keeping food past its shelf life. Disgusting! Is it worth making someone sick? Risking people’s health. Beware when visiting this location. I took food back and since I paid via tap all they could offer me was a gift card. Buyer beware when spending your hard earned money here.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:30 AM - 11:00 PM |
|---|---|
| Tuesday | 10:30 AM - 11:00 PM |
| Wednesday | 10:30 AM - 11:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 11:00 PM |
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