Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
The girls working the register are fantastic. I had forgotten to add extra cooked on my wings order. Shot out to Maria and the cooks. She took care of it and fixed my mistake. Great service and the food is always delicious.
Love this location!!!
have been a loyal Wingstop customer for years and even served as a general manager at a Dallas location. However, my recent experience at this Wingstop was exceptionally disappointing. I drove 25 minutes home with my order only to find it was incorrect and missing items. When I called, I was instructed to return, and upon arriving, the food was not ready, and manager Maria was extremely rude. Despite the rest of the staff being friendly, Maria laughed in my face when I requested compensation for the inconvenience.
I returned on September 6 to give them another chance and seek a resolution. Unfortunately, Maria's attitude remained as unpleasant as before, while the rest of the staff was again courteous. Given that I frequently place orders for Monday Night Football and am a business account executive for a telecom company, we use you all a tremendous amount. I will be reaching out to corporate to address Maria's lack of customer service and hope for a resolution soon. This poor service is likely a major reason for the numerous negative reviews this location receives.
The wings are usually good and my kids love the rolls. The new sandwiches are awesome. I love the fact that you can get them with any wings sauce you want. Sometimes the pickup time takes longer than what is expected, but overall it's good.
Ordered Wing combo
Great wing flavors
French Fries always the best
This Wingstop is really horrible. They would nickel and dime you for every little thing, including the little trays even the manager I don’t know if she’s even the manager but one of the short Hispanics said that the owners are very cheap and stingy. I asked her where they Vietnamese or Chinese because those people are very stingy. She told me no they’re white, which is surprising because white people are not stingy. I came here on today to order some food. They gave me the wrong order in which I had my kid with me so my kid picked out of the food and I watched them give that customer the same food that my kid had picked out of because the customer had a similar name as me her name was V …This lady attitude is very horrible. She didn’t give me my ranch after I told her that the ranch that was in the bag was the other customers and she was like NO you have your ranch and I’m like that wasn’t mine originally give me a new one she was like that will be a charge in which I shouldn’t have been charged anyway if I had somebody else condiments ….
Went to a new Wingstop and this location did not disappoint! The young guy that took our order was super cool as well!! ????
FRIED WELL DONE! #YUM...Update..So not so Yum! At the time I lived in Rowlett, TX. I went in an ordered again since it was quite yummy three days prior.
The most terrible experience I will advise you of and hopefully some of the info I've described will help those who plan to continue to buy from wingstop.
So, wingstop has different a number coded size box for what size wings that have come in, as explained by the Management. She said coded box 1, box 2, box 3 and box 3 would be the largest.
So, I like my wings well done. I was advised and verbatim that, "I would need to ask what size wings do they have in order to know how well they would need to be cooked". HUH!?... Who would even know this information. It would be best for wingstop to ask this question and I'm sue other's would agree! No compensation like 10%off your next order..NO OTHER COMP! Like wow!
So get this, I was advised to come back with hungry children waiting to eat and drive 15 minutes away, wait for another order OR THEY COULD DROP IT BACK INTO THE FRYER!...WHAAAATTTT MADNESS IS THIS IN GENERAL BIT ESPECIALLY DURING COVID. So with discuss i asked for Corporates number.
So I called. Left my overall discuss about their policy and was expecting a call or email.
Two months still no call or email. Call back and left a message about waiting to months and no call.
So I then get a call from the "District Manager", she identifies as. But had no resolution and provided overall pushback.
I advised I had to recook them using my time and oil, wasted to get them well done, she brushed that off. Not expecting this response from a General Manager at all. But primarily the response is, "I'm sorry". My mind blown!
Here's the pushback:
•I have to speak to the one person who provided you this information because it has to be someone new, since all of our employees at this location are tenured 10+years
•We don't have a policy to take back food and recook it after a customer has taken it home, so sorry about it
•If your wanting comp(and will keep reiterating) go back to the store....Mind you, and already had explained 3 times, it's been two months and I no longer am in the state of Texas.
•I can't speak to anyone else higher than her, only the Owners are higher...No wonder her attitude was????????♀️????????♀️????????♀️
•Advised I had pictures and was told, "I can't tell whether or not from a picture whether wings were cooked well done! ... Wow, she must have never cooked a day in her life! She seem to become flustered by my having pictures and was at this point not wanting to even continue the phone conversation.
•Told me my order was not wrong, just not cooked right.....Me blinking and said well my order is wrong, not sure what accounts for being wrong if it was not cooked as ordered.
She hesitantly asked for me to send her the pictures since I could not speak to anyone higher than her.
ADDED pictures to show the supposed well done wings and drop a thumbs-up if you can tell these wings don't look well done to you?!
EAT AT YOUR OWN RISK!
I went to eat dinner the service was great the team was all in order the night manager ANA GAMEZ was aware of the customers and there needs a customers drink spilt and she was ready and aware of how the handle the incident at hand. It was great food was just on point. I will drive 2 hour to dine there again.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 11:00 PM |
|---|---|
| Tuesday | 11:00 AM - 11:00 PM |
| Wednesday | 11:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 11:00 PM |
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