Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I’ve been coming here for YEARS and out of nowhere the quality has really declined. Last weekend I waited over an hour because the receipt paper ran out and only printed half of my order. I decided to let it slide because things happen. This weekend however, after a 45 minute wait, the food was cold and my wings didn’t have any sauce. You can see in the pictures how dry the wings are. A month ago my wings came WITH NO SAUCE AT ALL. I’m not sure how high everyone working here is, but let’s keep it at a functional level guys.
Although the food and service is great here; DO NOT order any of your food through their online order system.
I ordered a 10 piece boneless wings piece set, which was originally displayed as $7 on their menu; which then changed to ~$8 in my cart. (Makes sense due to local tax) THEN, changed to $10.99 when it clicked "Checkout" and they were asking me enter my payment information. There was no "notice" of additional charges, taxes, etc. Only the normal local tax. (See attached screenshots)
Every single item I added to my order had this additional "charge" added to it ONLY in the payment screen... This feels extremely predatory and screams "SCAM" to me which I'll be taking to the B.B.B.
If you do feel like eating here, (The food is good) PLEASE only order while in their store. That way, you won't get BS pricing.
My husband and I have been coming to this location over 2 years. The customer service used to be great, these past couple months it has went down tremendously. My husband went in a couple months ago and the manager was so unprofessional, he asked the cashier did they give a military discount, she said yes. She went and got the manager he come up and say it’s only a $1. So my husband got home and he was upset. My husband is a veteran of 21 years I dare him disrespect any veteran that steps into that establishment. I went in today, and I ask for a military discount I used it in the past and it was $3 off, here comes the unprofessional manager with his back turned the same guy and the cashier tell me my total, I said it was that when you told me the total at first, she said it only took off $.80. I told her they should’ve kept it, what a slap in the face. They’re standing there talking like no customers are there waiting in line for food. We will NEVER go back to that location with the unprofessionalism that goes on there.
From our understanding a late night manager named Sam. Informs customers that they only serve boneless wings after 11. Upon doing a video for a YouTube and TikTok reviewer. We were told we won’t be served, based off of only serving boneless wings after 11. From a company that is known for WINGS!!! Check back in January or February for the video of the interaction. Just search wing stop Warren MI
Ordered food @4:04pm food did not arrive until 4:37pm In all Fairless I did ask for the food well done .The food was great customer service was excellent **Thank you to the gentleman that worked there that offered to dispose of my tray. He did go over & beyond. The bathroom did need attention.I had to ask for a tissue.which the young lady did bring to me.while i waited at the front counter.I appreciate her giving the tissue to me.But thats not my position as a customer to put tissue in the restroom Which by the way needed attention...I also asked for ranch which was not in my bag .however once I went back to the counter the ladt happily replaced it .. overall the experience was pleasant food was great.
Customer service was great. The restaurant was clean. They didn't have the same flavor like the one from my home state in California.
Update 8/22/23:
I waited more than 20 minutes from what they told me. I should’ve checked my order, but the fries were overly done when I got home. The Korean and Hawaiian chicken favor was good.
I was lured into my first time eating at a wingstop because of a promotion. I ordered online and was told my order would be between 5:57 and 6:02. I walked in the front doors at 5:55 in case they were running ahead of schedule, which can be the case sometimes and I didn't want my food to get cold. I noticed the entire back of the store did not seem to be lit, chairs and tables strewn about, with straw wrappers and various containers all over the counters and tables. After waiting a few minutes to be greeted by a young employee who seemed to be whispering for some reason, I was told my order would be ready in a couple of minutes. Boy was that wrong. 6:02 quickly passed, and by the time it was 6:10, I went up to the front and waited for a few minutes for the cashier to make her way to the front again so I could ask for my drink. She obliged and I again confirmed that they did have my order and I was at the right location, again being told it would only be a couple minutes. 6:20 rolls around and customers, some not yet greeted, had begun piling up. Although I don't mind waiting a little bit, I was nervous how long it could possibly take to fry up some chicken strips and fries, considering I placed my order at 5:41. By the time 6:30 rolls around, the young employee finally calls my name and tosses me my bag. Just before she could scurry away to who knows where, I got her attention so I could speak with a manager. The "manager" walks up to me and says "what." "Hey, I was just wondering if there was anything you could do for me because I've been waiting in your lobby for over a half hour." He looks me dead in the eyes, and says, "Everyone else is waiting too." Befuddled, I agree since that is a factual statement, but has nothing to do with my current concern. He continues, "We only have 3 people here obviously its going to take some time." Unfortunately, he just barely miscounted that one, in clear view were 4 employees so I couldn't give him points for another unrelated factual statement, but I wasn't surprised by that. Since I could tell he was not interested in any sort of customer service I replied, "Mhm certainly looks that way, so can I just get my receipt please?" "No." "So you're refusing to give me the receipt that you are holding in your hand for the food that I just paid for?" "Yes." Turns out that was a very calculated move on his end, since I cannot submit the customer survey wingstop sent me in MY email for MY order without PROOF of the receipt. Very interesting. I left the store around 6:40, an hour after placing my order, with an unfortunate opinion of the restaurant without ever having eaten their food. Maybe it was just that specific location, but unless something is done, I will probably never be able to go back to a wingstop again after that.
This Chicken sandwich they are advertising is NOT worth the stop. It looks NOTHING like the commercial. Super thin. Less than a quarter inch sliver. Thoroughly fried. Totally dry. Tasteless. Garlic parmesan was what I got. The only picture I took was of the over cooked fries. Consider yourself warned. The coke was good. No recommendations here. Just don't get the sandwich.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
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| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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