Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Catering
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I am writing to express my deep dissatisfaction with a recent experience at your Boulder, Colorado location on 28th Street.
I placed an order for plain Wings with the sauce on the side, as I am unable to eat the sauce, though the person I live with he can. However, when I arrived home, I found the order completely wrong—the Wings were already covered in sauce.
I immediately called the restaurant to address the issue, but the service I received was shocking. I called three times, and each time, the staff hung up on me. Their attitude was rude, dismissive, and completely unprofessional.
When I finally managed to speak with the person in charge, they assured me that a replacement order would be sent to my home. However, they hung up without even requesting my address, making it clear that no effort was made to fix the problem.
This experience has left me deeply frustrated and disappointed. As a reputable restaurant chain, I expected far better service and accountability.
I hope you take this complaint seriously and implement measures to ensure this does not happen to other customers. I also expect a resolution to this issue, whether it be a refund or proper replacement of the order.
Thank you for your attention to this matter.
order took 20 minutes only for fries to be cold and wings overdone. employees were eating cake right in front of where food was prepared and coming out in groups to get soda from the soda machine and were seemingly not prioritizing customer service. Employees did not seem to have a sense of urgency or care(honestly don’t blame them) but it is frustrating when it comes down to paying $33 for a 2 person meal and waiting that long
Usually don’t do this but I ordered via the wingstop app, I paid extra for some items and didn’t receive them in the delivery. On top of an unresponsive doordasher, the store themselves did not answer my phone calls and left me on hold for 22 minutes. I called around 11:20pm. Employees basically left me on hold till closing time. Not cool jipping ppls money and no way to get a refund via the app
Order took nearly 30 minutes to be ready, difficult to find our orders from the counter because all of the names on the receipt were spelled badly, asked for extra seasoning on the fries and instead I got no seasoning at all. Missing fries from one of our orders, up charged for a large drink without even knowing, no trash cans so trash was scattered all over. Definitely will not be coming back.
Just picked up an order I had placed online. Not the biggest of deals but yall forgot to throw in any veggies with the meal. Everything is so expensive now and days and for a $50 plate of wings you guys really shouldn’t be making mistakes like this. I’ve worked food service for 5 years and I understand mistakes happen but all the workers were just standing around chatting when I arrived. Only 2 other parties were there and already eating their food. Simple things like this shouldn’t be forgotten but it seems like quality of service continuously has been getting worse all across restaurants. Please just take some time to care about your job and give people what they are paying their hard earned money for.
Got there 20 wing mix and match deal to split with someone for lunch. The service inside was fine picking it up. However, we got home and began eating and the wings were absolutely terrible. I don’t know if the chicken was undercooked or if it was just the worst chicken they could’ve gotten. Half of my wings the inside was red and chewy. Terrible experience that has ruined wing stop for me.
Jorge at Store #2009 was quick and helpful getting my order was placed super fast. Had my food out super fast. Thanks again Wingstop for having great staff.
Service in this place was HORRIBLE..... I stood there because they were too busy talking to each other no greeting when anyone came in to order I know cause I stood there for 15 minutes waiting for food. It would had been nice for someone to let us know there were 3 online orders which I guess they have to complete before a walk in customer gets their food!!
Quick Facts About Wingstop
Today
Opening Hours
| Sunday | 10:30 AM - 11:00 PM |
|---|---|
| Monday | 10:30 AM - 11:00 PM |
| Tuesday | 10:30 AM - 11:00 PM |
| Wednesday | 10:30 AM - 11:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 12:00 AM |
| Saturday | 10:30 AM - 12:00 AM |
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