Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best WLM Reviews
Approximately 3 weeks ago went to wingstop store#2050 for chicken tenders to order golden crispy on the outside well done. The female staff person prepared the chicken tenders perfectly to order. On Sunday 07/07/2024, a cook to order was placed at store #2050 for golden crispy on the outside and well done on the inside. The manager Deandre initially verbalized the order request might not be possible. The ma nager Deadre was made aware of my having placed the exact cook to order request was prepared perfectly by one of the female staff. Unfortunately, when I arrived home to may dismay my chicken tenders were Greasy and partially burned [not edible]. On Monday 07/08/2024, a phone contact was made with manager Deandre at store#2050. Unfortunately, Deandre chose to be totally, rude, disrespectful and informed he cooks all food perfectly and NEVER MISTAKES BECAUSE HE IS PERFECT!!! Deandre further let me know he trains ALL STAFF HOW TO COOK THE FOOD PERFECTLY A D THE ONLY WAY HE WOULD HAVE MADE AN ADJUSTMENT WAS IF A STAFF MESSED UP THE FOOD AND THAT STAFF MEMBER WOULD BE FIRED!!! Deandre specifically told me no need to bring the uneaten food because he is the General Manager!!! DTo ensure clarity regarding who am addressing he is a lack male with dreads and short. This individual was so self indulgent, self absorbed, cocky , disrespectful and egregious that I will definitely NEVER RETURN TO STORE#2050. THIS Deandre man presents as needing to recieve customer service training and most definitely is by absolutely no stretch of the imagination management material. Not a good look for the wingstop franchise at Hoover store#2050. Just ABSOLUTELY EGREGIOUS RESPONSE FROM A SO CALLED MANAGER WHO VERBALIZED CLEARLY BEING PERFECT AND EVER MAKES MISTAKES!!!! 1star was reluctantly given regarding this situation described.
I love wing stop, but this location is certainly not it. Placed my order at 9:30 online went to pick it up at 9:50, they informed me it wasn’t ready and would take a few more minutes. I didn’t receive my food until 10:14, almost a hour after placing it on the website! I checked my bag at the restaurant and the fries were COLD ! I asked for fresh hot fries and they said okay it’ll be 5-10 minutes, never said sorry for the wait or anything ! The point of placing an order ahead of time is for it to be ready, not have to wait at the restaurant an additional 15-30 minutes! The Hoover location needs to do better
This place is very unprofessional. i’ve had two occasions in 1 week where they’ve just been awful.. i called around 10pm to place a order since i only had cash (no card to place online) they told me i had to go online to place a order and said they stop taking over the phone orders at 10.. i went into the store to place my order and they told me to my face online only.. why couldn’t they said they were only accepting online orders instead of making it seem like they weren’t doing call ins. it can’t be a company thing because the wingstop on dequindre took my order over the phone and it was past 10. the second occasion was i door dashed some food. i got the 6 pc wing combo but received 20 boneless with voodoo fries and normal fries. to my knowledge this location keeps orders behind the counter and gives it to the dasher so this was simply their mistake. this location is ran by a bunch of lazy people, there’s always workers sitting in the dining area and they seem to make their own rules based on how they feel during that time. with that type of work ethic they won’t get very far from behind that counter they stand behind on a daily. if you’re not going to do your job right and just be lazy u might aswell not even have a job. you’re doing nothing but inconveniencing other peoples lives who are trying to eat.
The loaded fries were so soggy, all the chicken was super dry, tasted like it had been sitting. My wife got sick I would never go back ever!! If I could give negative starts I would.
The manager on site today 12/17 (incident starts at 4pm) will blame poor quality of food and rules on "corporate".
I got 2 fries and 20pc of chicken and was only allowed to have 6 tiny packets of ketchup. Couldn't even hand over 2 or 3 more. I guess corporate is watching for ketchup thiefs.
If I didn't pay cash I would have declined the charge from my bank.
I'll be back and I'll make sure to make this ketchup issue a problem everytime.
Very upset. This location has the worst service out of any restaurant I've been too. Ordered food at 11:15pm online. Paid. Order received. Show up to pick up the food at 11:40pm, dont close until 12am. Place is completely shutdown. Ignored as I walk in. Have to wave the employee in the face for her to acknowledge my presence. Then proceed to tell me they don't have an order for me, that their system stops taking orders after 11:30pm. I ordered at 11:15pm.
Wingstop is so disappointing especially certain locations and unfortunately this location falls under that category. I wish I could rate it no stars, ordered online and even after arriving at this location still had to wait a whole 45-50 minutes just to receive my food. Only 2 employees were present here all while cooking and waiting on a lobby full of people. These establishment should be closed down if they can’t keep their establishments flowing smoothly or professionally! I’ll never spend another penny of my money with Wingstop but I’m sure all these teenagers and new generation kids will.
Terrible and this my second experience ordered threw Uber eats never again..
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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