Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I called to place an order and even though I repeated myself and the employee repeated my order back to me, the order was still wrong in the computer when I arrived. About 2 min after my order was supposed to be ready, I walk to the counter. There was a girl that asked me if needed help. I told her that I was waiting for my order. She looked at the names on the bag and walked off. She never said, “Well is your name this?” Or anything. And here’s the kicker…my order was there on the shelf. The employees at the counter today need an extensive teaching on customer service. There were no welcoming attitudes or smiles. Needless to say, I can see why this restaurant is rated poorly and I will not be back.
Ordered food to go, missing two orders of fries, the one fry we did get was extremely cold. They put the cheese sauce on top of all the food in the bag and the lid was not all the way on so the cheese got EVERYWHERE! Was told the hot honey was a sauce before we placed the order. Ended up being a dry rub. Called to tell them about it and spoke with a female manager with a major attitude right off the bat. On the defense immediately when she got on the phone, before I could even say everything. She knew the exact order we were talking about and said the cheese sauce was put on top of the food, but snapped back with an attitude on everything I said. Seemed very possible that she may have been the one that bagged the order. I am a manager at my own restaurant and I would NEVER treat a customer the way she treated me. She snapped that all she could do was refund the fries. Then after I told her that I was a manager myself and the way this was being handled was unacceptable, she decided to then say she’d refund us the cheese too. I could go on. Wish I would have had the conversation recorded so that I could send it up to someone above her. Absolutely ridiculous! I hate when customers write bad reviews and exaggerate and make things seem worse, and it takes A LOT for me to be one to write a bad review. Been a restaurant manager for quite some time. But THIS deserved a bad review and whoever that female manager was that I spoke with should not be a manager of any restaurant speaking to customers that way. The female employee that answered the call was extremely sweet and dealt with it ten times better then the manager she handed the phone off to. Tried to call back to get the names but wouldn’t answer the call. This call was Sunday the 5th at 10:00pm. Maybe you can pin point who the MOD was at the time. Make sure she knows how to properly speak to customers. She could learn from her employee who answered the call before her. As sweet as she was about it, I would have been good with whatever solution she had and probably just said for them to make sure to double check their orders from now on. Would have just come back for the fries we were missing and a new thing of cheese. Wouldn’t even have cared for a refund. But the way the MANAGER handled it made me so mad, settled for whatever refund she offered AND you get this bad review! Will probably unfortunately never order from or eat at this location again.
I ordered 3 combos from doordash. Yes I did order through a third party app but the worker gave all three orders to a random person didn't even confirm it to be a dasher! Apparently he was on a bike Immediately after my order was canceled by the merchant! I called the store and the lady that answered was extremely unhelpful. I reordered and that order was canceled as well. This was very disappointing and I will not be purchasing from this store again!
It's rare nowadays to walk into a wingstop and have no complaints! Seriously, the woman at the register was pleasant with impeccable customer service, food was hot and fresh, and the restaurant was spotless. This will be my new location when I want wings!
Great team working today... I would like to give a amazing job to Jessica she is friendly and goses above and beyond for everyone ❤️...I wish the wingstop in fulshear was like this one.. the whole team was very fast and nice.. Jessica went out her way to open a door for a man in the wheelchair...she is amazing ❤️
Amazing wings... I've had such tasty bbq wings in a long time. The sauces were absolutely delicious!! Please maintain your meal standard.
Probably the cleanest WingStop I have ever been too. You can tell a lot about a restaurant on how clean they keep their restrooms. Keep up the great work!!
This particular location was very courteous, attentive and was quick in delivering my wings. I will drive farther out for this location because of this experience.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:00 AM - 12:00 AM |
|---|---|
| Tuesday | 10:00 AM - 12:00 AM |
| Wednesday | 10:00 AM - 12:00 AM |
| Thursday | 10:00 AM - 12:00 AM |
| Friday | 10:00 AM - 12:00 AM |
| Saturday | 10:30 AM - 12:00 AM |
| Sunday | 10:30 AM - 12:00 AM |
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