Wingstop Info
Amenities
Service options
-
No-contact delivery
-
Delivery
-
Takeout
-
Dine-in
Highlights
-
Fast service
Popular for
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Alcohol
-
Beer
-
Comfort food
-
Late-night food
-
Quick bite
-
Small plates
Dining options
-
Lunch
-
Dinner
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
-
Trendy
Crowd
-
College students
-
Groups
-
Tourists
Planning
-
Usually a wait
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
Parking
-
Free parking lot
-
Free street parking
Best WLM Reviews
If I could give this Wingstop zero stars, I would. This was the most frustrating experience I’ve ever had at a restaurant. First, Hannah, the cashier, completely messed up our transaction. We waited for an hour, thinking our order was being prepared, only to find out they were holding our money and never planned to serve us!
We had to go up to the counter ourselves to check on our order because no one bothered to communicate with us. That’s when they casually told us, “We’re not serving you.” Are you kidding me? After wasting an hour of our time, they didn’t even have the decency to let us know earlier.
Hannah acted like we were the problem and even claimed I was being rude when I was simply trying to get answers. And as for the manager, Michael—what’s the point of having a manager if they don’t step in to resolve issues like this? The lack of professionalism and basic customer service here is unbelievable.
Save yourself the headache and go somewhere else. This place doesn’t care about its customers at all.
Be very extra careful here if you are someone who is not American because they most likely will discriminate against you. Employees are useless and don't like to work. And they like to lie and make problems instead of just doing their job. They mess up a lot and if you say anything about their mistakes they will kick you out. Management does absolutely nothing. Wingstop just hires anyone without caring I guess. Nothing will come out of this review, but hey at least someone might read how bad these employees are.
This place is the WORST. I have ordered from Midland for YEARS. Order from here because super close to the office. But it is NEVER correct. And when you try to look in the bag, they are, "And it is all there." But this last time, three of six flavors (half the wings) were missing. But both fries were on top so I gave her the benefit of the doubt.
Now, they are argumentative and insistant that we bring the entire order back. Now, our Holiday Party is delayed TWICE as long.
Chaotic is just as close and will be getting our business from here on out.
The biggest problem with this place is the consistency. If I place an order online, I feel like it should always be ready at the time I chose. But at this location, it has never been on time. I thought it was just a one-time thing, but it happens every time I want to place an order here. I tried to deal with the problem by making my orders to be done 15 minutes before the actual time I want it, but then they’re either right on the dot or all my food is soggy and cold. Today was my last straw as my order was almost an hour late to be fulfilled. The worst part is, they didn’t even give me one of my baskets of fries! I’d say one of the only good things about this Wingstop is how polite the employees are. I see a lot of other people have this problem when I am waiting for my food, so I know it’s not just me. I don’t blame the actual employees but the staffing and organization; mostly behind the scenes. I hope it gets better but this will be one of the last Wingstops I choose due to inconvenience.
Got treated very poorly by our server Hannah. Had to escalate and even felt like the manager, (Michael?) brushed us off.
Wont be coming back again. Recommend anyone reading this to do the same. Total red flags on how the entire place is run.
EMPLOYEE WAS HANNAH AND MANAGER WAS MICHAEL.
Me, my husband and my ONE YEAR OLD BABY apparently have been refused service and no longer allowed to come to this location because of… not even sure why? An employee got her feelings a little hurt over a little change? Then let all the other staff members we were rude or something or did something so horrible I’m not even sure. But they held on to our money for an hour after placing our order without even talking to us or letting us know they are not serving us.
Story written below.
Me and my family went to this location and placed our order. When my husband paid by cash I guess the cashier had some confusion on the change. But we paid and we sat down. We waited almost an hour and it’s getting closer to closing time. Little did we know they were purposely not serving us or refusing to serve us.
We went up to the register area where the employee and manager were standing. The employee purposely was standing with her back towards us. My husband asked about the status of our order. The manager ended up telling my husband “you made my employee cry and quit so we cannot serve you” and handed our money back after almost an hour of waiting. Apparently the employee who served us felt bad about something my husband said about the change and made it into a big deal. Not sure what story she told the other employees and manager but everyone was upset with us. It was me and my husband and my one year old daughter. I’m not sure what we did exactly for everyone to hate us and kick us out and refuse service to us. If they are discriminating against my husband because his English is not good and is from a different country then that’s absolutely wrong. If the employee is hurt about something my husband said how come no one and came to talk to us about the situation to clear the air or just even sort it out? We sat in the restaurant thinking they were making our order for almost an hour with my baby. They even kept holding our money until we got up to ask about our order. The manager did ABSOLUTELY NOTHING and said ABSOLUTELY NOTHING. He just stood there when all of the sudden the employee started getting hyper telling us we are not allowed in their store. If an employee gets their feelings hurt by a customer that means you can refuse service and ban people from coming? They should not be in customer service then. I’m not sure if the employee was young or childish but she obviously doesn’t know how to be in customer service. Someone just tell her that was a wise decision to quit otherwise she will ban 90% of people who say anything to her even though she messes up orders and payments.
If I could give 0 stars I would
We’ve all worked customer service jobs so I totally understand if you’re busy or just having an off night! However, being racist is completely different.
After a long 12 hour shift in the health care field my cousin, her husband and 1 year old daughter wanted to get dinner at Wingstop. They love wingstop so they didn’t think twice about getting something quick to eat. However they were extremely disappointed by their customer service experience at this franchise. Hannah refused to serve them after my cousins husband spoke to her about the change. I understand if this is your first job, she looked like teenager so that’s understandable if things are hard during work. But when the manager stepped in, you would think HE would deal with this manner in a professional way. If you enjoy these problems and want to be degraded, then by all means visit this Wingstop in Odessa. This all happened in front of my 1-year-old niece. Usually, every story has two sides, and this one does as well, except both sides involve Hannah being racist after she got our change wrong, and we notified her POLITELY that the change returned was incorrect. Things happen and at the end of the day everyone is human. If my cousins family thought they got the wrong change they should be able to express this without getting any backlash. You would think so, but not according to Hannah. They sat there AFTER 12 hours of work for ANOTHER HOUR because the manager didn’t even express to them that they weren’t getting their food.
I understand some people have an accent but that doesn’t mean you can discriminate against them, lol it’s 2024 girlypop….get it together. :)
It sucks because we’ve been to so many wing stops but this location is definitely not it.
They always get our order wrong. Either they short us something or they don’t make the wings the way we requested them. We placed an online order and went to go pick it up.The girl at the register didn’t tell them we were there so our order was just sitting on the shelf for a long time. After going and asking about our order we checked it and there was no celery so I told the cook at the pickup area and he said it would be 10 to 15 minutes more for celery lol. I told him if I didn’t get the celery right now I was going to want a refund on everything. I guess we are hard headed for going back there after so many bad experiences. It will be a long long time before we go back. Time to look for a better wing joint. Only gave 1 star in order to be able to post my review.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
How to go there