Wingate by Wyndham Raleigh Durham / Airport Info
Amenities
Other
-
Free parking
-
Free breakfast
-
Free Wi-Fi
-
Air-conditioned
-
Star rating
-
Check-out time
-
Check-in time
Amenities
-
Free Wi-Fi
-
Free breakfast
Best WLM Reviews
I had a mixed experience. While I understand that every hotel can face challenges, there were a few issues that affected my stay. The ice makers were turned off, and several elevators had “out of order” signs, which made getting around a bit inconvenient. Breakfast was also lacking, with no pancakes or milk available—both of which I expected as part of the offering.
I was also surprised to find a $50 charge for a “non-smoking” room, even though I had specifically requested one. I understand the need for such a charge if smoking occurs, but I was told the amount would be refunded if I didn’t smoke. Given that I’m currently dealing with unemployment and the holiday season, that $50 is important to me, and the fact that it would take 7-10 business days for the refund feels unnecessarily long.
Additionally, I had some difficulty communicating with the cleaning staff when asking about the elevators and where the stairs were located, as none of them spoke English. That said, I do want to highlight that the front desk staff was exceptional. They were friendly, professional, and very helpful throughout my stay.
While I appreciated the front desk team’s service, the other issues, particularly the delayed refund process, made my stay less than ideal. I hope the hotel can address these areas to improve the guest experience moving forward.
Never staying here again. When I arrived there was a “localized power outage” which from what I could tell meant this hotel had no power but the surrounding buildings and interstate were fine. No lights, no elevators, no hot water, no wifi, no AC. When I asked if at the very least I could get a flashlight to light my room, they only had enough for employees. All I got was a bunch of “we understand but unfortunately there’s nothing we can do”
Great over night for RDU|Our room was clean. The bed was comfortable. I liked the Dove products in the bathroom. |William at the front desk was great! Smooth friendly check in. |He gets 5 stars! |We booked through Park, Sleep, Fly. William found and corrected an error on our booking. We had been charged for 2 extra nights. Thanks William. |He also gave us transportation suggestions since the shuttle begins running at 5 AM and we needed to leave by 4 AM.
The elevator made a loud weird noise and moving as if it was broken. It made us really nervous. There was a weird smell throughout the property. The parking lot had food scattered across 2-3 parking spots and a couple of shady characters were roaming around. We did not feel safe at all.
The two front desk staff did not even acknowledge during check in. Even after I said Hello, they kept working on their computer pretending they were really busy. This was at 10pm and we were the only ones at reception.
The free Breakfast was terrible. I have never had sausages that smelled and tasted so bad in my entire life. The pancake machine was empty and there was no milk. The front desk employees didn’t seem to care.
Although the location was convenient, I was was disappointed in the condition of the room and the furniture. The tv stand was chipped and run down, the desk was close to falling being very wobbly, the upholstery chairs were very stained and the chair was peeling. The carpet in the room was thread bare with patches. Some of the outlets were not functional. The rooms are sorely in need of refurbishment. The one star was for the condition of the bed.
Todd was exceptionally accommodating in making sure guests got what was requested. The breakfast bar was fully stocked & the food was delicious. There were 40+ retirees in our group & all were pleased.That, in itself, is an anomaly. Todd deserves a bonus!
I would give it zero stars if possible. I had a reservation there and was not able to stay due to their system crashing. The room was a little over $200 and their system, apparently, crashed right after the card was swiped. The money was taken but showed up as declined on their end. They said they weren’t able to do anything and that it’s the bank’s fault that I’m not able to get my money back so that they can charge it again. They attempted to hold $400+ because their system crashed and blamed it on the bank. They didn’t offer a discount, points, or anything. The only thing they said was “Well, there’s nothing we can do.” I had to drive 3 hours back home.
Bug Park Gym Airport Mall Safe Pet
The hotel was in a good location for me. The room was clean and surprisingly quiet. Breakfast items were readily available. I would go back again.
Quick Facts About Wingate by Wyndham Raleigh Durham / Airport
Today
Opening Hours
How to go there