Wingate by Wyndham Frisco Info
Amenities
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
Hotel under renovations. Usually I wouldn't mind, but the place is a pig sty and there is constantly construction crews everywhere. On top of that, the room keys seem to be deleting their room info so people,and I mean multiple rooms are having to get maintenance to let them in their room, or get new cards. The breakfast was bare minimum and the frosted flakes were corn flakes and the honey nut Cheerios were regular Cheerios. All things by themselves would be acceptable, but all together, unacceptable.
I was very disappointed with the curtains in this hotel; they wouldn't pull up. Lying in bed, the parking lot lights were shining directly at my bed, making it impossible to sleep. There was a strong smell of cleaning agent in the bathroom near the entrance (perhaps they used too much). I stayed at this hotel for my entire trip to Dallas, but after leaving Dallas, there have been constant attempts from Dallas to log into my Twitter, Sony, and other accounts. It must have been because my passwords were compromised while using the hotel's Wi-Fi. Their free Wi-Fi can steal your personal information, so be careful!
There was no hot water. It would only get Luke warm. We were only there two nights and checked in late the first night. The next morning we were up at 5 AM because the bed was so uncomfortable and asked if they could move us even for additional cost to a different room and they said none was available. When we woke up to pack, we found bedbugs. We were not advised it was under construction and it was so dirty. I couldn’t believe it. The bottled Water had to be paid for in cash. Very bad experience. Do not stay here!
Under renovation & Not told this when booking. Room had 1 light that worked. Lights on wall barely hanging on. No coffee maker in room. TV was just sitting on the desk. Charged a incidental fee, for what!? Definitely will NOT be back!
I stayed in Room 209 for four days, around Thanksgiving 2024. The room was clean. The hotel is under renovation, and there were workers out in the halls, making a mess. This, in itself, didn't bother me. However, I was troubled by the staff's attitude about other things. On Thanksgiving morning, I went down to the breakfast at 8:45 AM -- a full 45 minutes before breakfast ended. However, by that time most of the breakfast items were gone, with no effort being made to replenish these. (The situation wasn't quite as bad on the other mornings.) The absolute worst aspect of my stay was the terrible wi-fi service, which faded in and out, causing the internet on my laptop to keep "freezing." (I ended up using the hotspot data from my personal cell phone, which allowed me to use the internet on my laptop without incident.) At several points, I checked the list of nearby networks, and saw that a number of other guests apparently also were compelled to use their cell phones' hotspots. But when I informed the front desk about the problem with the hotel's guest wi-fi network, he shrugged it off. Similarly, when I checked out and informed the front desk about a non-working light fixture and partially detached toilet seat in the room, the staffer glibly suggested that, since the hotel is under renovation, these problems somehow would be addressed in the process. He was reluctant even to make a written note of these issues with my room! This hotel is mediocre at best.
I just checked out of this hotel today with bedbug bites from room 303. I informed the front desk and the owners son medin simply said sorry while smirking and smiling. He didn't offer any compensation stating that I had booked through priceline. I insisted that was not OK as priceline pays them for the room. He said he would get back to me but I haven't heard anything 5 hours later. I showed him the video I took and he didn't seem concerned one bit. This hotel was disgusting to say the least as it is also under renovation. Even the elevator has no interior walls currently. Our bathroom floor was never vacuumed from the hair for the 3 nights we stayed either. My health as a customer does not matter to them. They didn't even provide or suggest plastic bags for my luggage to avoid carrying them with me when I'm gone. There are many other hotel chains in Frisco. Please avoid this one!
So the place was under renovation and it looks awful. My room was not worth the $ by any means. First pic is the shower in our room and look at the shower rod. Then the 3rd pic is of the dirt or scum accumulated on the shower head. Then the room and all the things wrong with it. Then the pics of outside was my view from the 2nd floor of the Wingate by Wyndham. Personnel was perfect and I don't like giving a 2 star but the rooms were gross and I had to lay down there.
Don’t stay here! I stayed at this hotel 2 weeks ago. We had bed bugs in our room and have photos and video of the bugs and the bites and management refuses to refund our stay because we didn’t complain until the last day. We spent a lot of time outside while there and it was quite hot and there were mosquitoes out. We thought we were getting mosquito bites until we checked the bed! We book through Priceline so the hotel said we have to make a complaint with Priceline. I’ve been in contact with Priceline twice and they refuse to do anything because the hotel refuses to refund the stay. No accountability on either side! Ridiculous! I will never stay at a Wyndham hotel or use Priceline ever again!
The hotel was also under construction and numerous safety concerns were evident (scaffolding left unattended, tools laying around, no solid walls in elevator. I’ve stayed in other hotels during renovations and never have seen anything like this. Terrible!
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