Wingate by Wyndham Chantilly / Dulles Airport Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
I had a wonderful experience during my stay at Wingate. The staff were incredibly friendly and attentive. The service was consistently excellent, and the facilities were well-maintained, reflecting a commitment to quality and guest satisfaction.
I booked my stay through Expedia, and I found the pricing to be very reasonable, especially considering the amenities offered. One of the highlights was the convenient shuttle service to the airport, which made my travel plans much easier. Overall, my time at Wingate exceeded my expectations, and I would highly recommend it to anyone looking for a comfortable and welcoming place to stay.
I do not recommend this hotel. While the front desk staff are wonderful and professional, the manager lacks both integrity and competence. I was overcharged for my room due to an honest mistake by the front desk staff. I was informed that only the manager could process a refund. Despite the issue being reported to him on the first day, it took three days and considerable pressure for the manager to finally issue the refund, even though the error was obvious to everyone involved.
The manager’s behavior was arrogant, and his business skills were poor. My experience suggests that if you encounter any issues here, you’ll likely feel frustrated and helpless. It seems the staff are heavily micromanaged by this ineffective and unresponsive manager, making it difficult for them to resolve problems efficiently.
Really enjoyed our stay here while on a 3-night excursion to DC area. The rate was excellent, staff very friendly, beds very comfortable, and breakfast fine. It appeared that the hotel garners a fair amount of groups such as tour buses and kid's travel ball teams, so there is quite a bit of activity at breakfast time. But the crowds were handled well. Plenty of food to eat. I would stay here again.
Many areas of the hotel have been refreshed, and others not so much. But everything was very clean, so it excellent for our trip. We were visiting DC capital / Smithsonian area & the Bible Museum, so we knew we would be about an hour from our destinations, but worth it for a much less expensive hotel over a longer stay. We could have caught the hotel shuttle to Dulles Airport for the metro, but it only leaves once/hour. So we elected to drive our car a ways towards DC and caught the metro in. All worked fine.
My experience with this hotel has been extremely frustrating due to their mishandling of my lost credit card. After accidentally leaving it on the premises, I reached out to the staff and Manager Paul Tran, who assured me they would promptly ship my card back. I even provided a prepaid shipping label 24 days ago, yet I still haven’t received my card. To make matters worse, they have ignored my last two follow-up emails entirely.
The lack of communication and disregard from Mr. Tran and the team is disappointing, especially given the sensitivity of a lost credit card. I trusted them to handle this professionally, but instead, I was left feeling dismissed and undervalued. It's alarming that a reputable hotel would treat a guest’s property so carelessly after promising a prompt return.
This experience has shown me that guest concerns are not a priority here, and management does not take accountability. I wouldn’t recommend staying here if you expect reliable and responsive service. I’ll definitely be choosing a different hotel in the future
UPDATE: I am updating my review to share that, 37 days after I first contacted them regarding my credit card that was left behind, the situation remains unresolved despite multiple follow-ups.
The General Manager claimed to mail it 13 days ago, the USPS tracking still shows “Pre-Shipment: USPS Awaiting Item,” which means the card was never properly handed over for delivery. This lack of follow-through and accountability is unacceptable.
Both the hotel and Wyndham corporate have ignored my recent emails, demonstrating a shocking disregard for customer service. I trusted this brand, and the experience has been nothing short of infuriating.
I would strongly advise against staying at this property or trusting them with your belongings. The lack of professionalism and responsiveness has been extremely disappointing.
Absolutely the worst hotel experience in my life. The only time our room was clean was our first night. They never cleaned our room doing our five day stay. The hot tub was out of order. We had no clean towels, our waste baskets were never emptied. They were overflowing. We ran out of toilet paper. We were left using tissues from the tissue box and we ran out of that. They said they would clean the room every three days because of green energy, but we were there More than three days and they never clean the room. I had to go to the front desk and complain about our room and they still did not clean our room. If this is the way you run your hotels, my family and I will never stay at your hotels again, nor will I recommend your hotels to anyone! This was our Wingham hotel experience.
Reasonable for the price. The room was pretty big, no mold smell It had laminate floor which was a bit dusty; but it was still cleaner than many other hotels near by that I stayed in the past. The bed was clean and comfy .Breakfast was not much varieties but still nice. Room service available upon request. Hot tub was not working. Bathroom look old but clean.
Will consider to be back in the future.
great hot breakfast lots of choices , hot tub with the pool which isn't listed as an amenity big plus! , staff very accomodating. close to things we wanted to see Smithsonian NRA museum and Mt Vernon George Wawshington's home. wi fi was also good.
The hotel offers free complimentary hot breakfast in the morning, and they have shuttles from the airport. However, the staff are not helpful. I stayed in too many hotels from Hilton, Marriot, Westin, Hyatt, etc., NEVER had the following experience:
We, as a group of researchers and PhD students, attended Chantilly for a conference, and we had an early flight (we arrived there at 9 am). The lady at the front desk said all the rooms were booked and she could help us around 1 pm. We waited, and at 11 am, she said the housing gave her an update, and they had a room ready, but we had to pay 56$ for an early check-in, if we waited till 1 pm, it would be free of charge. Around 12:30, I asked her if she could help us to check in as the room was ready, and she preferred us to wait and said she could not help us till 12:45. Very disappointed with their service.
The room had a stained blanket. we asked for a clean blanket, and 30 minutes later, there was nothing. When we called and asked for a clean one, they said we have to go down and get it, because they don't provide this service!! I've attached the picture of the clean blanket as well! I will never book this hotel chain again
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