Windy City Pizza Works Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Alcohol
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Beer
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Cocktails
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Comfort food
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Hard liquor
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Late-night food
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Quick bite
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Small plates
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Wine
Dining options
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Bar onsite
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Ordered for delivery, everything went well through Door dash and our order was perfect.
For a family size Pizza, I thought it was a tad smaller than anticipated and bit pricer for the size. However, the pizza tasted great.
The apps, meh not my fave. We had Mozzarella sticks that were pretty mediocre and stuffed peppers which were okay. The stuffed peppers have cheddar cheese in them for those who are curious.
Called in and ordered a pizza. I showed up and it was ready on time. The pizza was good and priced well. Not sure if this is normal per the reviews or was I lucky. If in the area I’d give this a another try.
The pizzas be good however when they mess up they still deliver it. This the third time a portion has been delivered to me burnt. I would call for a new one but this burnt one took an hour and a half to get here and I’m just hungry.
Don't eat there unless you want to get sick. I worked there twice and it was theme dirtiest kitchen I've ever worked in. When the would rise overnite it would push the cooler door open and be on the floor. Just push it right back in with flooor flavoring. I also told rich the mushrooms were slimey and old. They smelled horrible. He made me use them. Don't eat there. Trust me
I ordered a jumbo pizza and it was No SAUCE on the entire pizza.
Customer service sucks ... These company hire these young kids they need to teach them some manners and customer service won't be back due to that..,
I actually love their pizza, however they have a lot of teenagers working in here that carry attitudes. I don’t like people with attitudes handling my food. That’s one. Two, they ALWAYS have you waiting longer than the time they give you. I called 20 minutes out because I knew it would take a minute (they told me 25 minutes) I get there and they tell me 5 minutes. I go back in then they tell me 10 more minutes. I get my food and then they tell me that they don’t have one of the toppings I paid for. So not only did I wait and additional 20 minutes for a medium pizza, but they gave it to me and told me they didn’t have a topping. Had I known that I would’ve canceled the order. That was the last straw for me.
If you bowl at Castaway make sure you eat before you go…Windy City Pizza in Calumet City, IL don’t need your money. Its plenty of other companies that will show way better customer service and can offer their customers better resolutions when they make a mistake. On Father’s Day we decided to bring the family here and enjoy some bowling with the kids. I went to the Windy City Pizza that’s located inside Castaway bowling alley and proceeded to order 1 large pizza, 12 wings and 1 pitcher of pop. The young lady that took my order didn’t have the best customer service skills. She was quiet and just stared at me like I had been here before. I asked her how much a pitch of pop cost and she pointed (didn’t speak a word about how much a pitcher cost) to the wall where it was three cups located with three different prices. I assumed they didn’t sell pitchers of pop and we had to buy individual drinks. I told her I needed four cups. After she rung me up, I looked at the receipt and saw she charged me for 4 pitchers of pop which were $8 a pitcher. I told her that I only wanted one pitcher and I thought I had to get cups since she pointed at them when I asked her about the price of a pitcher of pop. She proceeded to tell me that she couldn’t give me a refund because I paid with my debit card. The manager came out and told me to do a stop payment with my credit card because their credit card machines don’t allow them to do refunds. He told me that’s what they tell the other customers to do…he offered me a store credit but I didn’t want anything else and I don’t plan on supporting their business in the future. I asked if he could contact the owner because this was a mistake on their behalf and he agreed with was a mistake on their behalf. He then told me he couldn’t get in touch with the owner because neither one of the owners leave their personal contact info for NONE of their employees to get in contact with them when problems occur. It’s ridiculous that the company made a mistake and they don’t care about fixing it. They rather have me go through my credit union and wait 2 weeks to receive my money back when I could have got it that day. I just ended up canceling my whole order. I didn’t trust them to make my food especially since the cashier was staring me down the whole time as if she didn’t make the mistake. She never apologized for her mistake, stared me down and rolled her eyes the whole time I was speaking with the manager…please and I repeat please save yourself the stress and frustration of dealing with this company. I really wish I could have gave zero stars.
Quick Facts About Windy City Pizza Works
Today
Opening Hours
| Monday | 11:00 AM - 11:30 PM |
|---|---|
| Tuesday | 02:00 AM - 11:30 PM |
| Wednesday | 11:00 AM - 11:30 PM |
| Thursday | 11:00 AM - 11:30 PM |
| Friday | 11:00 AM - 11:30 PM |
| Saturday | 11:00 AM - 11:30 PM |
| Sunday | 11:00 AM - 11:30 PM |
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