Windham Mountain Club Info
Amenities
Highlights
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Live performances
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Children
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Good for kids
Other
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Pool
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Spa
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Free parking
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Best WLM Reviews
The skiing was fun, very icy on the day we went Dec 14th, 2024. The food there was awful. Nearly $70 for two very dry chicken tenders(cardboard or lumps of coal), French fries (overcooked). There was a 10% mandatory gratuity. I hope none of that goes to the kitchen. Ikon pass gets no discount there including the discount for friends and family ikon program. On the morning of Thursday Dec 12th, 2024 when we loaded up my nephew’s RFID card, they weren’t accepting the ikon friends and family discount. They said the owner didn’t turn that on. Even if he did, it would still cost more than the online price, since they have two different prices to apply ikon discount vs Windham online price. It would still be more for ikon members than the online Windham pricing. The feel I got wasn’t positive this time. It’s not the fond place I remembered from 20 years ago. It feels more like they’re fleecing you this time around. Things were still expensive then, but the food at least was better.
Drive 2 hrs with my kids just for the day to practice skiing as they are beginners. Booked 130 pm lesson for 2 kids. Bought 2 lift tickets 100 + dollars each, 2 hr group lessons at 140 each and rentals with price already at 800 dollars Got there and was told by ski school no instructors are here and not sure how I was able to sign them up online and was rude about it. I was disappointed to learn driving 2 hrs and not sure what to do with my kids as I have no clue about skiing. He then called and found an available instructor which I was happy about. The instructor was great and session lasted 2 hrs after which we only had 30 minutes left to use the lift. The instructor told me one of my child was not ready to go on lift so basically I paid for a lift ticket and did not use and the other one had only 30 minutes to use lift. He was able to go up and down 2 times as it takes 15. - 20 min up and down the slope. Also the cafeteria closed at 4 but based on the reviews I read here i guess i got lucky. Pros— nice slopes, nice instructor, appreciated Oscar getting an instructor last minute Cons: felt it was way overpriced as I spend close to 1000 for maybe 3 hrs of skiing for 2 kids.
I had the joy and honor of Officiating a Wedding Vow Renewal on the Cin Cin Restaurant's deck, This beautiful vista was a great location for the celebration and much improved from 10 years ago before the restaurant was built..
In addition, the food after the ceremony was very good
The restaurant staff and the venue staff were both awesome to work with, too.
It was okay. Was expecting better experience given the higher ticket price. A few trails were open when we visited (end of season so sort of expected). Food price was artificially high, with mandatory gratuity in the food hall. Snow was ok. Power went off during the day but lifts came back on generators later.
While working in hospitality, especially at night, it is always hard to find some time to get away and treat yourself to something nice; which is why I took my family and me to enjoy Windham Mountain Club when I finally got the chance. Except, the service here was so bad that there was no way I could've enjoyed spending time there.
I tried my best to book a ski trip that was at its fullest potential: rentals, private instructor, snow tubing. I accidentally booked the wrong date for a private instructor and realized it too late but took accountability for it. I would never try to make anyone else's life miserable or difficult, as I understand what it is like to deal with difficult customers since, again, I work in the hospitality industry as well. I arrived at the Ski & Ride School building, where I spoke with Oscar and that's when we both realized my mistake. He proceeded to call the front desk and you can already hear the nasty attitude from the other person on the other side of the phone call. Oscar explains the situation to her and she just goes on and says: "What the hell am I supposed to do with that?" Oscar then told me that I could go to the front desk where they would help me get a gift card for the amount of the private lessons.
After we had left the Ski & Ride School building, my family and I decided to just try and teach ourselves how to snowboard. After we finished snowboarding, I stopped by the front desk to retrieve the gift card. Nicky, the one with dark hair, glasses, wrinkles, and a bad attitude, if you see her, you'd know. She just goes "Oh so you're the one I was waiting hours for." Then when she handed over the gift card, I asked if it was a part of their policy to call customers or not if their appointments for the private instructor ended up being a no-show or late. She then proceeded to say in a backhanded manner, "No we don't do that because customers usually double-check and confirm their information."
I don't know what her problem is. It's not like I was told to go to the front desk immediately. They close at 4 PM. We arrived at the mountain at 1:30 PM. You would still have to work the remaining 2.5 hours regardless of whether I show up immediately after speaking with the Ski & Ride School or not. In hospitality, I am accustomed to facilities checking up on customers; I do it while working. It's not like I was blaming them for missing the appointment. I took full accountability for my mistake and was just wondering about their policies.
Nothing is worse than coming out of a consecutive 32-hour long shift, then driving 3 hours and trying to enjoy time with your family, just for an employee to ruin your day by sneaking in disses and comments with a bad attitude. I truly think Windham Mountain Club should go through intensive hospitality re-training. Even though I have a gift card to use, I'm only using it to stay at any of the hotels it works with. I will never come back to Windham Mountain Club after the experience I had with the front desk.
In addition, the Food Hall Kitchen closes 2 hours before (3 PM) closing (5 PM). It doesn't mention that on their website so plan ahead and just eat somewhere else.
Used to mountain bike here peacefully till the new owners came through and shut it all down… Stay in the city and stay out of our mountains.
I have been going to Windham Mountain (Not CLUB to me) for as long as I can remember. It is such a shame to see how expensive the tickets are now. The amenities, such as a bottle of water or soda is almost comparable to a hockey arena price! It is definitely not worth $150 per person. I wish the new owners the best of luck! I definitely will not be coming back because of pricing. Their main focus to cater the wealthy who have money sticking out their pockets. Which is something I don’t really have. Hunter and Belleayre are in comparable prices, but not as ridiculous as this. I surely will miss skiing here.
PLEASE!!!!!!Let the town of WIndham know how awful the new owners are!!!Please ask them to find another place to ruin.You can see by the social media comments some of which they have turned off.The greed and selfishness.is affecting the town and the people that have enjoyed the mountain .please just go away and leave this little mountain and community alone.(Or better yet embrace what Windham mountain truly is improve it with out taking it away from everyone.)im sure you get paid well to do what you do.but try to also not be dehumanized and really look at what this is doing to the good People who are trying so hard to fight for what they love but do not have the resources to stand up to such a Goliath.”The new vision is blurry”Reopen the bike park and skiing to all . embrace the community.I know this will more than likely fall on deaf ears but this is all we have. HOPE ….hope that there will be power in numbers and just maybe if enough people are heard someone will listen and stand up for us 5 stars for the great employees of Windham mountain.
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