Winchell's Donut House Info
Amenities
Service options
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Delivery
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In-store pickup
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Coffee
Dining options
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Breakfast
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Dessert
Amenities
Atmosphere
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Casual
Planning
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Quick visit
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Parking
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Free parking lot
Best WLM Reviews
Okay, unfortunately I have to post a poor review of this Winchell's location. Hopefully it doesn't apply to all locations.
So here it goes: I ordered a hot sandwich from this store and the worker made multiple other orders for the customers who came in after me, who happened to be latinos. Mow usually, I am patient & tolerant of busy places as long as the process is fair. I had order number 352 and this worker made orders for other hot sandwiches up to order number 355.
So naturally I approached the counter to respectfully inquire about my order as I observed this worker continue to make more orders. When I asked about my order she responded yeah its coming and she proceeded to make my order at that moment BUT after she called order 355 to serve them.
I thought wow... no rationale, no acknowledgment, no apology, no attempt to explain why she skipped making my order. So I stated , I'd like a refund. And she hurriedly made my hot turkey sandwich and threw in in the bag and gave it to her manager (Ana) as she said in Spanish "esta lista" ( from my limited knowledge of Spanish, I believe this means "its ready"...).
The manager, Ana, attempted to ring my order up and I informed her that I am requesting a refund. Ana replied, okay. She didn't ask why or anything. She simply didn't carr about me as a customer.
I have no reason to take time out of my morning today to write this review except for this was a blatant act of disrespect, poor customer service, and one could deduce even racial discrimination since I was a he only African-American customer in the store at that time.
Additionally, I returned to the store because my "refund receipt" did not indicate that the $11.01 that I spent at this store had been refunded to my card. The manager Ana explained to me that it showed as a "voided" transaction on her "side" in the computer but not on my receipt. She stated that the money should be returned in 3 days. Still she did not inquire about my customer experience.
I guess that's the way that this crew operates at Winchell's.
I certainly will not be returning here again.
A Clean & small donuts shop ,most of customers come and buy for to go ~the staff is helpful and introduced different flavors according to my preference ~and the price for donuts is reasonable
best apple fritter in LA, & the employees are so nice very respectful. treet you like family ????
Their doughnuts are the freshest here than any other Winchell's I've found and no matter what time you go they are always fully stocked. Just the best!
Oh my Goodness these donuts are delicious you won't be disappointed im a big donut lover and these are delicious donuts i highly recommend coming here and getting at least a couple of them was my first time coming here I definitely will be coming back plus they are open 24 hours a day
I love this place because my donuts, coffee, and bagel sandwiches are always great. I wish there was an option at check-out to add tip to the person who helped me. Next time I will bring cash.
I ordered a chicken burger, but they made mine with ham.
OMG BEST JELLY DONUT IVE HAD N A LONG LONG TIME!!!! BUTTERY N FULL OF GOOD REAL JELLY, YUMMMMM the chocolate custard tho....yuk, wasn't regular vanilla custard it was banana and even worse artificial banana flavor, u can taste the chemical flavoring
Quick Facts About Winchell's Donut House
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Opening Hours
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