White River Inn & Suites Info
Amenities
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
I don’t think I’ve had a better experience at any other hotel even branded ones! From the moment I entered the doors, Shantel and Courtney warmly Greeted me I checked in for a five nights stay! I was complementary upgraded to a suite with a beautiful kitchen and balcony! The only issue I had was with my remote to my TV and the maintenance guy was very quick to fixing this issue for me! housekeeping, kept up on my room when I requested daily service some days I went down and got towels and decided not to get the service but upon check-in they asked me if I wanted service and I was given that Service! Honestly, just for the hospitality I would choose this place over and over again!
The beds were so soft. The kitchen in my suit was really clean. Staff was pleasant. Really enjoyed my interactions. Was able to sleep comfortably felt like my home away from home. The front desk was especially helpful when it came to needing anything. Ice bucket ands snacks.
It's really true what they say there are some places that are just diamonds in the rough and this hotel is no exception to that! The staff is remarkable Jaimie the general manager actually greeted me as I walked through the door! Courtney then checked me in and was so professional! Cudos to housekeeping honestly! Since COVID rooms have gone down hill on cleanliness but not at this hotel those housekeepers clearly pride themselves in there work! Overall I had a really great experience and will be back !
What a great experience! Jesse was so pleasant at check in even let me check in early! I was upgraded for free! I then came down and Shantel helped us out with some extra towels happily. I left for work at 5 am and I stopped to check out with Judy who was a very nice lady so pleasant to speak to asked me if I grabbed my coffee I will definitely stay again!
Courtney, was absolutely amazing. She helped me with a long-term stay. I let her know what my needs were and she met them. The pool was clean and my room was gorgeous I couldn't have been happier with the stay and I will be back for sure. Signed one. Happy customer!
When I called to book my stay Courtney was very nice and helpful trying to find the best room that would be the most convenient to take out my dogs. when I checked in jess was very nice even pointed me in the right Direction to my room and told me the best place to park to be closer to my room. The room was very nice I love the big walk in closet and the bed was super comfortable the room also had a sliding glass door that lead out back which made it super convenient when I needed to take my dogs outside next time I am in town I definitely will come back for sure
The facility is not the same. We stayed here before Covid and it was wanderful! Not sure if its under new ownership or what. They used to serve complemantry breakfast which was lovely! Not anymore but I have many other issues with this hotel. We paid a hefty nighly rate and stayed 4 nights. The first day we left the hotel and were out all day sightseeing to come home to a unclean room trash not taken out, beds unmade, and no clean towels, or clean bathroom! My husband went to the front desk to ask why ourvrooms werent cleaned? The person said they only clean the rooms every 3 days???? She also said if we had trash the dumpster was in the back of the hotel? What do we work here? We sure paid enough per night for services that should be part of the cost! Then I took a walk around the facility. It was very dirty in tge halls bugs and dusty spiderwebs in the corners of the windows of the hallway! My husband was finally able to speak to the manager and got us on a list to clean out rooms daily. You have to be on a list now just to get your bed made and clean thrme room and bathroom and get clean towels! UNBELIEVABLE! I WILL NEVER STAY THERE AGAIN! VERY POOR SERVICE!
To be frank, I'm at a loss for where to start. I chose this place for a few days' stay because I value having a kitchen, specifically the option to select the style of room. Unfortunately, I didn't receive the room type I wanted, and my room wasn't serviced either. The front desk manager was extremely unpleasant. The negative comments about her are absolutely true; she was incredibly disrespectful to both guests and her staff. Constantly hovering and displaying a bad attitude. For the same or a lower price, you could stay next door at the Hampton Inn and receive better value. This establishment urgently requires a new front desk manager, as the reviews indicate, but they don't fully convey how terrible my experience was. It's shocking that she still has her job, especially when she boasts about being new. It's appalling to have such an attitude towards guests; I would detest working under her. This place is a circus and should be shut down or at least inspected. There's an old man who mistreats his dog in the parking lot, and the staff's response is, "Yes, we know, but there's not much we can do since he's a guest." This is particularly upsetting to me as I work with rescue dogs, and seeing that was heartbreaking. Moreover, the stains, the mess, and the overall state of the place were absolutely ridiculous.
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