White Castle Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
I ordered online and picked up through the drive thru. It took about 20 minutes to get through to the speaker with only 4 cars in front of me. I advised I ordered online and drive around. The person in front of me left the line because she was waiting so long.. When I finally got to the window. I saw there was at least six or seven people working inside with no customers inside. They were only processing one person at a time. I figured my food would be great. Not the case. My 4 white castles were dry as a bone and not one pickle on any of them. The fries were marginal and the mozzarella sticks were room temperature. I've eaten white castles my whole life. And this is the worst have ever had.
I recently had a fantastic experience at White Castle! The service was incredibly friendly and quick, making me feel welcomed from the moment I walked in. The onion rings were crispy and flavorful, and the hamburgers were up to their delicious standard. I'll definitely be coming back for more!
I can't believe they have 3.7 rating. The manager there for the last few days can't get anything, right? You can tell he Hates his job? Do everyone a favor quite your job! So the service can be better. If you don't like your job! Just leave!!!! simple, we all have things to do and work hard to get where we want to be in life. Maybe there's a life lesson and maybe you can learn something in the future....
Had to wait forever with only one person in line before me. Food not bad but nothing special. Problem being I requested sauces (i.e. mustard and zesty sauce) and employee repeated my request to me. Then turned around hand bag back to me but had failed to put sauces in there.
We went through the drive-thru. The guy who took our order & was at the window was nice & he was quick about getting our order out to us. The one complaint I have is they didn't put our order in a big enough bag. The one they put it in was filled to the very top & left no room to put the Napkins & condiments in it.
On 10/11/24 I went through the drive thru. Waited about 5 minutes for the car in front of me to pull forward. Got to the speaker at 9:55pm and was told " be right with you " and i sat there waiting as cars exited the drive thru behind me due to the wait. At 10:06pm I decide to pull up to the window thinking maybe there was a communication issue with the speaker. Sat at the window as workers walked by talking and ignoring me. I pulled up to the second window trying to get someone's attention. After honking someone came to the window and I explained that I had been at the speaker and now waiting over 15 minutes. She went to the manager and came back to the window and told me I'd have to go back through the line. I went in and asked for the manager. I told her what had happened and her only response was *we had a shift change .....what can I get you " I went ahead and placed an order because I had already been there and I had family in the car waiting for food. Placed my order at 10;16pm and got my food at 10:32. Other people came in after me and got their food. Drive thru orders where going out. I was put on hold I guess because I complained about the wait.The inside what dirty with trash on the floor and tables. The manager needs training or maybe find a different position. She had zero control over the restaurant. Terible service and obviously they don't care about customer service. I've never left a review in my life..I don't complain ever about anything but thats ridiculous
We waited about 10 mins in the drive thru with just 2 cars ahead of us. Pulled out of the line and parked and went in. Placed a simple order, 10 burgers. Waited and waited. Only 1 other person in there. We were excited to see White Castle while on a road trip but didn't expect to waste almost 1/2 hr trying to take out fast food.
Update 6/10/22: Got two 1921 sliders and they were so overcooked they were like charcoal briquettes. Dry and disgusting. Quality control apparently isn't a thing at this location. Also, 20 minute wait from ordering to leaving with food (drive-thru, was 3rd car in line). Changing to 2 stars.
Update 5/10/22: They were extremely slow and not busy this evening but the food came out hot and fresh, so I still call that a win. I tried the 1921 slider, it was really good. From now on I'll probably get at least one or two with 2 regular sliders. Mmmmmmm good!
/update 5/10/22
I'm usually not a big fan of White Castle except for a snack after a late night out with friends. We were watching a show about how they manufacture and create the White Castle burgers. The show made us hungry and it was lunchtime so..... we went. I definitely had a good batch of the original cheese sliders because they were perfect. Sometimes they are too soggy for me. This last trip was pretty good. First time having their onion rings, wow! They're delicious!
Quick Facts About White Castle
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