White Castle Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We ordered ahead as we were in a hurry. Nothing special, 2 each of 3 burgers. Order was to be ready in 20 min. We arrived about 2-3 min after the order was supposed to be ready. No customers in the store or at the counter. I stood there with my daughter for 15 min. No one said anything to me. They avoided eye contact. 5 workers present plus one outside on break. After 15 min, I called out to the person working the drive through and informed him that only needed to pickup a prepaid order that was supposed to be ready 15 min ago. They checked and handed me a bag. Not my order. They checked again, then started arguing with each other about why this wasn't ready. The person previously working the grill was blamed. They start working on the order. 10 min go by. I was told that they were sorry, but they didn't know where their manager was? Twice they handed me bags with some portion of the order, but never any combination that added up to the order. They were arguing with each other the entire time. At one point it was blamed on the two workers that didn't speak English. I finally received the order a full 35 min after it was supposed to be ready for pickup. This point there were two families in line to order and one person from the drive through that had come inside because the order they received was missing parts. I wished everyone luck. The food itself was what would be expected for White Castle.
The day I was there, they only took cash. They were out of the 5 dollar menu sloppy joes. They asked me to pull up and then completely forgot about me. I had to go get my dinner. The door was locked. I had to knock to get someone to the door. I could see my dinner sitting on the counter waiting for the person who forgot to bring it out. Other than that, it was OK.
ordered mac and cheese bitts with 2 sliders, 2 cheese burgers, 4 chicken ring sandwiches 2 small fries and medium tea, she asked what size mac and cheese bits i told her small so i drove up to window checked my food and mac cheese bits not in there i asked for them and she lyed saying i didnt order them. so i ordered them again she asked me to move up i said why im waiting then the other guy said move up i said no im waiting so he got bad paid me my money back and refuse to make me any mac and cheese bits on their screw up!
Food was as expected and not the cleanest but when you are hungry.
Drink dispenser had issues with screen and appeared unkept.
Still food taste was as expected and staff seemed to be in sync with tasks at hand.
Atmosphere rated low. I didnt go inside. Went through drive thru. My order wasn't right even when it says it on the receipt. Cashier seen like he was in a mood. Customer service is everything especially when it dictates on of that customer will be back
I had a large order and they got everything correct and I didn't have to wait very long. Very satisfied.
I'm a truck driver and had been going to this store for years but this time I was made to stand in the drive Tru to place my order. Management said they was short staffed and I had to order there or no service. Was going to get 10 silders and two orders of chicken rings. But with the embarrassing way i had to stand in the drive tru made me change my order so i could just leave. Food was made wrong.
erin has the best attitude i have ever seen and I think he needs a major raise. Food was in and out and he told me to have a good night!
Quick Facts About White Castle
Today
Opening Hours
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