White Castle Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I went in on 11/27/24 and wanted to order two meals. There were a few customers in front of me. The behavior of the staff was unprofessional. Whoever was running the cash register had their pants below their rear end and put their hands inside their pants waistband to pull their pants up. The staff was loud and discussing personal matters in front of the customers. The person who was running the cash register went on break and came out and bent over the counter where I was waiting in line to order, with their pants below their rear end, to show an employee working behind the counter their phone with someone on a face time call. The person working behind the counter started shouting happy birthday to whoever was on the phone. The two customers in front of me left with free food, apparently because either someone didn’t know how to run the register, or the register was down…I couldn’t tell because no one was communicating clearly. So I began to order and was asked what I wanted and when I began to say what I wanted, I was told that I couldn’t be helped because I was using a credit card and because my order was too big. And I wasn’t told those words..I can’t even remember the words that were used. Mostly cartoon emotional overreaction from the employee, but I figured it out.
…an announcement to customers in line should have been made letting them know that their system was down and that they could only accept cash payments. Instead, four customers in front me got free food, I suppose because their order was “small enough”, and I wasted my time waiting in line, enduring the obnoxious interactions of the employees. I also learned while waiting online that the manager wasn’t going to be there for 2 weeks. Please send someone to manage this store because apparently no one is.
Let me start by saying the White Castle app sucks. First, it doesn't update your location, so I've made the mistake of ordering to the wrong one. I've also had it cancel my rewards in the past, but today it didn't make it clear that my reward of a free side item was only valid for 15 minutes after I hit the button. On top of that, it was also only valid "at castle" (so I couldn't place a mobile order with it). I was planning on going to WC after work, and clicked the reward as I was leaving with the intent of placing a mobile order. It was a 15 minute drive to this location. So naturally, when I clicked the reward and it gave me a 15 minute countdown, I was sweating. I really wanted some cheesy fries. Of course, traffic was bad so I pulled in to this location a minute after the reward expired. I explained the situation to Cory (Cori?) in the drive-thru, who honored the reward anyway. I am so grateful that this worker heard my situation and gave me my cheesy fries despite the reward being expired by a minute. Bless his soul.
Staff was friendly and attentive to us. However it was off-putting when the manager discussed hour cuts of one employee in front of customers and a different employee. Compared to Krystals. The burgers were nothing but a soggy bun and sweet onions. Fries weren't horrible but we're nothing to write home about.
We are not from the area and always heard about these sliders. It was a sub-average experience from a fast food experience. The wait time was long, the staff was overworked and not staffed properly. The tables were not clean, but hey the burgers had a unique taste ( in a good way). I guess if you are craving it, this place is ok.
Says they are open till 2 am, tried to use drive through at 12:40 and was informed they were closed. Sat there for awhile while the guy chatted with a car in the drive through obviously not there for food. Should probably change their hours if they are not actually going to stay open as long as they say. Especially since some people go out of their way to find a place open after midnight.
The staff was very nice and helpful and patient. I wish when I worked fast food that I had team to work along with as good as they were . I tried the Impossible sliders for the first time. I enjoyed them .
Site seemed understaffed for customer volume. Staff was generically pleasant and moved with a sense of urgency but were clearly overwhelmed. Location was cleaner and better put together than most WC locations I've visited. Unfortunately, the food taste was abysmal with the exception of the loaded fries I ordered, which were delicious. The classic sliders and 1924s I ordered, however, not so much.
Never got to eat food because it took 20 minutes to get to the front of the order line. The person taking orders just walked off and started doing other things.
Quick Facts About White Castle
Today
Opening Hours
| Sunday | 06:00 AM - 10:00 PM |
|---|---|
| Monday | 06:00 AM - 10:00 PM |
| Tuesday | 06:00 AM - 10:00 PM |
| Wednesday | 06:00 AM - 10:00 PM |
| Thursday | 06:00 AM - 10:00 PM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
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