White Castle Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I was the only car there at 6am. The cashier was rude and I watched 3 of them talk for 15 min before they even put anything on the grill. 22 min for 4 burgers is not acceptable when I’m the only one there! Do better
One of the worst White Castle experiences in St. Louis!
From about three (3) weeks ago-- my concerns were, as listed:
1) All American cheese sliders were old/not fresh and had hard/crunchy sides of the bread. See photos.
2) All sliders had unmelted cheese slices. See photos.
3) French fries were old/not fresh, not hot, barely warm, and most of it was hard-- not the typical fresh, soft, hot ones.
4) All jalapeño cheese sliders did not have extra pickles as ordered and as noted on order ticket-- but each had one pickle.
5) The dining area was dirty/not cleaned.
6) One worker had no hair net over hair.
7) The wait for order was too long/lengthy.
White Castle normally do not add extra pickle when I ask; they fail every time. That is a little concern compared to getting old food.
I sent an email to the company's executive team and also via the company's website requesting resolve and compensation. "General Manager" responded once, but nothing happened after that even after I sent a reminder from my initial email letter. No further correspondence received. No compensation received. No resolve-- as I can tell from other posted reviews.
Never returning to this specific location!
It's White Castle. I think that covers it. We did have to sit at the widow for a long time. I could see the sandwiches were ready so maybe it was the fries? But they weren't hot like they would have been if they were fresh, so I don't know.
Waited at least 45 minutes. After half hour, asked twice how much longer, no answer given..Did order a 30 pack, no one said it would be that long when I ordered. Also ordered 2 sliders, excited to eat them when we finally got to our car, gave us cold chicken rings instead. Messy inside, tables not cleaned off. Will not be going back.
I haven’t waited less than 10 minutes at this drive-through at any point in the past 2 years. Even when there are only one or two cars in front of me. Last night, they wouldn’t even take my order. We finally left after waiting several minutes with no response and without the two cars in front of us moving. I honestly believe that whoever owns this place is actively trying to go out of business.
While they standing outside smoking I had to wait a extra 10 min and they came straight back in and got to work no body washed they hands ????
I ordered last night through doordash. Not only did my small order take almost an hour to get to me. It got to me and the burgers were clearly old. They were no longer cold. The onions were burnt. The drink ice had been melted and when I complained they said there was nothing they could do about it the absolute worst
We went through the drive thru Thursday evening, 10/24/2024. We ordered double cheeseburgers with NO ONIONS. After waiting at the window and the line behind us, we finally received our food. When we got home we discovered our burgers were covered in onions with the cheese melted on top. They forgot an order of fries and the ones they did give us were burnt. The service is horrible, they make you wait forever only to receive the wrong food.
Quick Facts About White Castle
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Opening Hours
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