Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
They had a lady in the drive taking our orders on a tablet in the heat. She did very well and I hope yall are paying her good because it's scorching out there. The service was standard and didn't stand out to be extraordinary. Just the basic stale face worker at the window not really happy about her job. The food was OK. Fries were short about half on each container and not hot nor fresh. They were some that were burnt on the tips. The sandwiches were made to order perfectly so whoever is on the grill definitely needs a raise. They know what they are doing. The person with the stale face at the window doesn't seem to know how to put the proper amount of condiments per customer. We ordered 3 combo meals and had 4 ketchup maybe because she seen the fries so short she thought we wouldn't even need the ketchup. And gave us a few napkins which was OK if it was only one person eating but it was 3 of us. The honey bbq chicken sandwich looked a little beat up but it was delicious according to my son. My husband said his burger was dry and had to add an entire ketchup to make it less dry. Drinks were good. If they wanted to stand out and get better reviews just be nicer to people & use common sense. The workers seemed very young so it might take a meeting or 2 before they get it together. They were fast but again that is the person working the grill that made that happen about the speed of the order. They have a good size parking lot to sit and eat your food. Lots of places to go shopping near this location. I'd say this is a kid friendly location.
I paid $12 for this lack luster meal on my way home from the hospital. Didn't have time to cook so I decided to stop for a nice salad to only receive that slap in the face food service. 4 slices of apples, 1 dozen cranberries, almost no damn cheese and no damn lettuce. This, location used to be the best now it's the joke of Northside. The damn Wataburger on Sam Houston in front of Greenspoint serves better salads than this joke I paid for.
I bought four burgers with fries and they were all super dry. I didn't like it at all. They need to cook the meat better and serve the food hot, not cold. ???????? Order #1592819
I would leave a better review but the night shift is absolutely terrible!! Every time I ask for something they get the order wrong, I went up there for a half sweet tea, half unsweetened tea and they had to the nerve to make it half tea, half lemonade!! My boyfriend would go up there to get me a drink and of course he would think it’s right so he wouldn’t drink it and he’ll drive off to the house and when I get it, it’s the wrong drink. The night shift are some lazy workers. The morning tea I give them 10/10 stars because they actually deserve it. Once again I am never satisfied with my service from the night shift at Whataburger!
This particular establishment can be quite unpredictable in terms of service quality. While mornings tend to be more efficient, the afternoons and nights can be hit or miss. If you're looking for a speedy experience, I would advise against using the drive-thru and instead recommend going inside or placing a mobile order.
During my visit, I had an unfortunate encounter at the drive-thru during the evening. To my dismay, the meat in my order was completely raw, which was a rather unpleasant surprise. This glaring oversight not only compromised the quality of the food but also raised concerns about hygiene and food safety standards.
Furthermore, I must express my disappointment with the customer service provided by this establishment. It can be described as mediocre at best, lacking the attentiveness and care one would expect. However, what truly stood out during my visit was an incident involving a manager and an employee. Regrettably, I witnessed the manager belittling and embarrassing the employee in front of customers. This display of unprofessional behavior not only reflected poorly on the manager but also created an uncomfortable atmosphere for everyone present. I found myself experiencing second-hand embarrassment, feeling empathy for the employee who was subjected to such treatment.
As a customer, I believe it is essential for managers to lead by example and treat their employees with respect and fairness. Creating a supportive and positive work environment ultimately translates into better customer experiences. Unfortunately, in this case, the manager's behavior demonstrated a lack of understanding and consideration for the well-being of their staff.
In conclusion, I regret to say that my experience at this establishment was far from satisfactory. From the raw meat incident to the lackluster customer service and the distressing manager-employee interaction, it is clear that improvements need to be made. I hope that management takes these concerns seriously and implements necessary changes to ensure a more enjoyable and respectful environment for both employees and customers alike.
Elaine has a beautiful spirit, she's an asset and brings a very peaceful, happy Godly ???? presence. Something quite peculiar and special about her. She's set apart. Glad I came in today instead of the drive thru. A blessed woman. Proverbs 31 ????
Great service, polite cashier, and good food. Thank you. Loved the Birthday shake
Always lively and ready to serve unexpectedly, yet inviting, customer service to be please any patron.
Quick Facts About Whataburger
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