Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Walking into the online app ordering system is like stepping into a whirlwind of chaos and unpredictability. You brace yourself for a rollercoaster ride of delays, with each order inevitably taking a detour of an extra 10 to 15 minutes from the promised completion time. But that's just the beginning of the wild ride.
As you eagerly await your milkshakes, the anticipation builds, only to come crashing down when you're informed that the milkshake machine has been on the fritz for the past three hours. Suddenly, your dreams of creamy indulgence are shattered, leaving you with a feeling akin to walking into a fast-food joint on a particularly hectic day.
To add insult to injury, the staff's communication skills rival those of a beleaguered McDonald's crew during a lunch rush. You're met with a blunt explanation that the area manager is MIA and unreachable, implying that your order should never have been accepted in the first place. And as for refunds? Forget about it. The storefront location lacks the capability to provide immediate restitution, leaving you empty-handed and empty-walleted.
When you dare to request a refund for your nonexistent shakes, you're met with resistance worthy of a standoff. They begrudgingly offer to refund your shakes but threaten to withhold your food order as collateral until the online app system coughs up the cash. It's a bureaucratic nightmare that promises to drag on for days, leaving you with a sour taste in your mouth that not even the most generous dollop of ketchup can mask.
And just when you think it couldn't get any worse, you discover that your meal is missing not one, but two fries. It's the final straw in a series of disappointments that transform the once-promising dining experience into a veritable circus of incompetence.
The restaurant itself is a study in disorder, with spilled drinks left unattended and ignored, creating hazardous obstacles for unsuspecting patrons. Amidst the chaos, the manager's voice booms from the depths of the kitchen, refusing to emerge from their hiding spot to address your concerns face-to-face. Their terse explanation—"you didn't give me the money, I can't refund you"—echoes through the tumult, a stark reminder of the disconnect between customer service and common decency.
In the end, what should have been a simple transaction devolves into a cautionary tale of customer service gone awry. The brand's reputation lies in tatters, a casualty of an app experience that promised convenience but delivered only frustration and disappointment.
Staff worried more about a catering order than their dine in customers waited almost 1 hour for our food only to be missing food items and had to ask for a refund on the missing items. Do better!!!
After 20 minutes of waiting before even being allowed to pay, we were eventually able to escape the drive through line (there were only ever five cars ahead of us).
There is no food on earth good enough to make it worth being trapped in a drive through lane that the restaurant just forgot existed with a fussy baby. The Popeyes just down the street got us through smoothly and quickly.
I have been to this location several times and have not had an issue. However, the last few times have been terrible. Don't get me wrong, the people are friendly. The food/Unsweetened tea is horrible. Tastes like coffee, as if they are making it from an old coffee pot. I purchased a biscuit and gravy this morning and the biscuit was hard as a rock. This used to be my morning drink stop for unsweetened tea. I will be finding somewhere else to go.
I never thought I’d be making a complaint on whataburger. I made an online order and they never came to the microphone. I sat at the mic for 5-10 minutes and I finally drove to the window and waited 10 more minutes. By this time I’m not waiting any longer and I’m late to work. I called and ask for a refund they told me my order was ready sorry for the delay. I’m no longer coming to this location. They didn’t give me my refund and I’ll be contacting someone else about my refund. DO NOT ORDER ONLINE!
I Love Conroe Whataburger, seems like each town you visited it is different. One is cleaner and cook better than the other. Should not be that way.
I frequent this location and am happy to see an improvement over my prior review's visit. The people here now are GREAT! I'm here pretty often in the mornings for breakfast sausage biscuits. I'm close by, so I'll grab a Whataburger periodically for dinner as well. Maintenance must be a priority because it looks as good today as it did when I was here on opening day!
Worst wataburger location!! Was here last Sunday with my son. Mary took our order, she was lovely. The person who brought our food was rude when I pointed out missing items. I had ordered no tomatoes on my sandwich, there was even a no tomatoes sticker on the outside, but there were extra tomatoes on it. Our cups had black permanent marker on them that came off on our hands and took days to come off. The food was alright but not worth the price. Will not be going back to this location.
Quick Facts About Whataburger
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