Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We love Whataburger…we do, but mostly for lunch/dinner. I got off work and thought I’d get my family some breakfast and I chose Whataburger. What I ordered-photo attached. But I got pancakes for my smaller kids. It’s summer they stay up late and wake up late so they woke up around 12 ish and I go to warm up their food and tear the pancakes into pieces for them and the pancakes aren’t even done. I mean the batter was clear as day…..mind you I had to wait about 20 minutes for my food even though I placed it on the mobile app and gave ample of time for it to be ready. I work in a restaurant part-time and we serve pancakes plus I’m a mom I’ve made pancakes about a million times so I know when pancakes are done-definitely not batter oozing out. I called the restaurant (of course I know it’s not breakfast time anymore) and Courtney the manager came off a little rude. She stated “well it’s not breakfast any more so there’s nothing I can do about that”. Well ma’am, no apology was given at all, she didn’t offer to remake it for the next morning (or another time) until I mentioned it. She said “I wasn’t here this morning and you need to call customer service to get your money back”. Well I wanted to give Whataburger another chance not go directly for a refund.
The pictures don’t give it justice but 2 out of 6 pancakes were cooked correctly. So my kids didn’t even get to eat their food had to get them something else.
Alyssa (cashier) was great and very friendly. She took my order at 8:15. I did not receive my food (2 biscuits with gravy) until 8:28 and i had to ask for it! The food was fine. The coffee in the pot was lukewarm! The floor was slick and slippery! Multiple people almost fell while i was eating. Drive thru was steadily pushing people forward to wait on their food. I understand this makes the drive thru times LOOK good but it is BS because the person is still sitting there. They have a guy out power washing the drive thru while this is going on ... maybe they should ise that labor to take care of customers (JUST A THOUGHT)
Photos attached to verify order and times
Ordered an online order through DoorDash, you can’t add sauces to your order, so after I placed the order I called the store to add the sauces for our MEAL with FRIES that we ordered, I was told they’re 43¢. I asked them why they wouldn’t be free with our meal since we got fries, I was told only ketchup was free. I asked to pay over the phone, I was told no. Absolutely ridiculous service and concept over a fast food restaurant sauce.
My wife and I stopped in to have lunch and the gentleman named Ethan took our order. He was very polite and proper and did an awesome job. This was after a lady yelled her name at him and being very rude. Just wanted to say Ethan was the most friendly person I have had the pleasure of talking to.
Oh plus the burgers and fries were great as always
My first time stopping at a Whataburger. I got the sweet heat burger fries and drink. Hubby got the jalapeno burger and added bacon. Burgers are good size. I remember when the "other" burger places had burgers this size. My burger had a good tang. Was very sticky, had to washy hands before finishing my fries. Love the spicy ketchup not really spicy but had good flavor. Thumbs up and would try another time. Hope they put some in Illinois.
I would give zero stars if I could. Every single time we come to this location there's at least a 20 minute wait in the drive thru. I got here at 11:15 and I was the only car in the drive thru while I waited for my food. My shake is only filled 3/4 of the way in the cup. They claimed they were waiting on hash browns and told us to pull up after waiting. Then came to our car asked for our receipt and then we had to wait another 10 minutes for them to bring our food. In no fast food place does it take 20 minutes to drop hash browns and cook them.
Offer a quick meal for a reasonable price point. But the lack of personnel is hurting the customer experience. For example, on the day I visited there was only a single cashier which had the line of customers almost out the front door. Maybe automation is needed, I understand keeping overhead low, in order to still offer services at a reasonable price. But I feel the customer experience is going to affect business. Good luck
Everything has gotten worse at this location since Whataburger has been sold and is no longer strictly a Texas company. This location takes a long time to create your order they make so many mistakes items are missing. This is happened on multiple occasions I've given them chances to make things right but I'm tired of trying so I'm no longer coming to this Whataburger and no longer supporting Whataburger. They need to take a serious deep dive into their customer service as well as their accuracy taking your order.
Quick Facts About Whataburger
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