Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I picked up my order through the drive thru and headed home, I had to drive 20 minutes total to and from this location, there was an entire hair in my burger, as I ate through it I wasn't even half way done and I pulled out the hair out of my mouth, I called the restaurant and was introduced by a lady named Debra, she never stated that she was the manager, I asked if there was a manager I could speak with and she reintroduce her self without saying she was the manager, finally after the third time of me asking if there was a manager I could speak with she said she was the manager, I told her of my situation and she said that there was nothing on the burger and she knew because she was the one that made it, I told her that I had to pull it out of my mouth and I have it right here with the wrapping paper, and she still denied the claim, only to tell me the resolutions, she said I could either bring my receipt in and she could make me another burger or I could get on the app and ask for a refund, I felt disrespected because she acted like she knew for a fact that there was no hair in my burger, it's not like she was there to see me pulling it out of my mouth with the meat and bread still intact with it and I held it by the hair and took a photo and spit the rest of my food out, and I didn't want any sort of retaliation just because I could of headed back to get a new burger with some possible spit in it, and besides that, the drive is too long, it was a complete waste of my time, money, gas, and mileage for a damn burger with a long hair in it, im not returning there anymore that's for sure, and besides that, I know that the company would only refund me and not reimburse me for the entire problem, that's time and usage of my car I could of used somewhere alse.
Update on June 13, 2024
As you can see on the second picture I uploaded, I reported this issue to the company through their contact us email, this was on June 5th, they claim to say that I will be contacted in 3 to 5 business days, and it's long past that now, this company is beginning to show its true colors, very shady if you ask me, I didn't want to do it but I guess I'll have to file through the Better Business Bureau (BBB) just to get an answer.
Order the new blaze burger but wanted a single patty. She says we can make it a Jr burger. I asked if it will still be made a the blaze. She says yes. Guess what I got? A regular stupid Jr burger. Nothing on it. I'm so pissed. Paid the the extra to get nothing.
Food is what you expect. Normally pretty good food. This location will take about an hour to get your food even if you order for pick up or drive thru. Staff has an attitude like they don't want to work there, or at all. Not the cleanest place.
Went through the drive thru...the coffee was old coffee, smelled disgusting. They didn't give us any sugar or creamers, no forks or butter for the pancakes. We asked for those things, but didn't get them. We had to drive back home to eat. Threw out the coffee and made some at home. We were on our way out of town. Really inconvenient. Very disappointed. Didn't bother going back. They were nice, but not efficient. Not cool, Whataburger.
We came in at 7:02, July 10th. Much to our surprise, there was no drive thru line or anyone at all in the lobby. We ordered our food and it took 30 minutes to get it to us with zero people ahead of us waiting. The staff was constantly on their cellphones and I got up about 25 mins in to check on our order. The girl at the counter had attitude and went back and “checked on our order”. When we finally got our food, the onion rings were burned and looked damn near chocolate colored, which means they either overcooked them intentionally or they haven’t changed the oil in a week or more. The green chili burger I ordered didn’t taste right. Both me and my wife got sick about 4 hours after eating there and are still sick today. It sure seems like they gave us bad food intentionally. We won’t be back and we will sure let folks know about our experience. I don’t deal with management that allows staff to neglect customers by sitting on their phones and then making us sick after we wanted to know why we had to wait 30 mins with no one ahead of us.
This Whataburger location has really gone downhill. The front counter is consistently unattended, and the wait times for food are unreasonably long. Definitely disappointing compared to what it used to be.
The food I had was ridiculously good. The hot apple was great, the shake was great. I've never eaten here before bc I'm a vegetarian. Everyone was very nice, & the service was outstanding.
I follow the manager, Debra, to whatever location she is at since 2013. She is so friendly and calm, cool and collected, even during their busiest times. My visit today was excellent as always. Gravy was perfect, fries hot and seasoned perfectly, and the restaurant was very clean and orderly. Thanks to Debra and her team!
Quick Facts About Whataburger
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