Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Came here to get the Patty Melt and I was very impressed with the flavor of that burger. I have a new favorite burger to order now. The service here is always on point. The restaurant is well kept up. And the location is right of the Hwy 281 North near Thousand Oaks area.
On my visit to this location, I ordered a patty melt meal. This is the first time that a whataburger visit has left me so unhappy. Part of the burger was still (mooing) raw. Hopefully management can address the issue before someone gets sick ????.
The WORST Whataburger. Have to wait for a LONG TIME for a CHICKEN SANDWICH. The told me to park on the outside lane and the kid w the black hair came and didn’t even scan my coupon for my FREE COFFE. Went inside and brought me $4 dollars for the refund, he didn’t gave me my taxes. I think he did all the waiting on purpose. I did talked to the manager and she told me she’ll address his attitude. He needs better training or he NEEDS TO STAY HOME.
The quality of food of this Whataburger has gradually decreased to a one star. We ordered a patty melt dinner, and the meat was so salty that I thought that somebody accidentally spilled a salt shaker on it. The drink orders were absolutely wrong, opposite of what we ordered. Of course, the condiments were missing deposits asking for them at the delivery point.
I called the restaurant to talk to the Manager and the “manager” that happened to answer was very dismissive with his response with no mitigation or explaination.
The standards that you would expect from Whataburger are not being maintained, avoid this location at Brook Hollow.
I had left a bad review here before, and I was hoping to replace it with a five star review, but unfortunately I was let down again.
I went through the drive through and paid. I was waiting for quite a while, which is not a big deal, I do not mind waiting. However, you would think after waiting for a while that my order would come out correctly.
When I got home I realized that I was missing a sandwich. I did not want to drive back, and it was late, so I called hoping to get some sort of a suitable resolution. I did not get one.
The manager told me to come back with my receipt to pick up the sandwich or to get reimbursed for it. I asked if she could adjust the payment, and she could not. So, I ended up paying for something that I never received.
Very disappointed. I hope they fix this…
Consistently screws up orders. Both times I've gone for breakfast they've given me the wrong items, and I even had to circle the drive through twice to get it corrected. Tonight I ordered a sweet and spicy bacon burger and some plain whata-wings and they got BOTH of those wrong. Received a #1 and buffalo whata-wings. Don't bother with this location.
Taco salad was delicious! My friend had spinach enchiladas! Omg to die for!
Ordered online as always ... this is my favorite location as it is close to home; I didn't have any problems before all my orders are always complete so I don't have to check order at the location, this time my order was incomplete and didn't realized till arrive home so had to drive back ....what big inconvenience when arrived at the place and told them what happened with my order the Yung lady & a man assuming was a trainer or supervisor because was wearing different shirt color didn't apologize to me for the inconvenience, they said my missing item will be out shortly...???? When my item was done ... again no apologize no credit or refund for their mistake !!!! I have been your customer for more than. 20 years !!! Im assuming there are 2 ppl working on the orders and both missed the great service as always been at this location..... droved twice .. wasting time, my food at home was cold... not acceptable for a regular customer... I will understand if the order was for a lot of burgers that probably they could be miscounted but not for three different food items!!!
Hope my order will be correct and from now on, I will be checking it before leaving.
Quick Facts About Whataburger
Today
Opening Hours
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