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Whataburger

+1 512-263-8723
2011 Ranch Rd 620 S, Lakeway, TX 78734 United States of America
Open Today: -

Amenities

Service options
  • Outdoor seating
  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Highlights
  • Fast service
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Comfort food
  • Late-night food
  • Quick bite
  • Small plates
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • College students
  • Groups
  • Tourists
Planning
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

What happened? Used to be a good/great location. Night shift seems especially in need of help; 20 min wait (not horrible given the time), but burnt fries, luke cold burger, and w/ something asked not to be included. Day time is better but noticeably not as good as it was 6 months or so ago.
Forgot my order but pretended they hadn't instead of admitting their error. This place hasn't been the same since management changed. Continued to wait, but ended up waiting so long (20+ minutes) that I had to leave for work without getting a refund. Money for nothing. Avoid at all costs.
I ordered a taquito with potato, cheese and bacon. There was 1/2 square of cheese, a tiny slice of bacon and 2 hash browns. Apparently if you don't get eggs, you don't get much of a taquito. BUT, it's still the same price! Soo disappointing.
The manager was just standing around and joking with the staff and not paying attention to the customers. She's never been any help! Photo 1, bacon, cheese, potato. Photo 2, bacon, egg and cheese with hot sauce. Even without the sauce, the 2nd taquito was twice as big.
The food is great! That being said, the service is terrible. The to go drive line is terrible! The order is always wrong, things are left off the order and just put together wrong. This restaurant could be a great place if the servers were interested in what they are doing, both on to go orders made in the restaurant and online orders. The orders are taken correctly, but what is put in the to go bags is wrong, leaving things out and not putting what was ordered in the bag. You don’t find out how your order is wrong until you get home. So, after waiting in line for what seems forever, you don’t get all you ordered.
Any time I order delivery they always mess my order up and put cheese on my burger, which I’m allergic to. Had it happen twice in a row today after getting a refund for the botched order, not the first night I’ve had to do this.
We did drive through. Friendly staff. This is just a tough location to get in and out of on rte 620. I'm resigned to the fact that although I can still eat a double burger, I should just get one patty. Old and feeling it????
After waiting several minutes and walked pass like I’m invisible, someone talks my order. As I’m waiting for this long period of time for breakfast food in the breakfast hours crew members and management unprofessional conversation about who got pulled over and who accident etc while my order hasn’t even been started yet. The waiting continues the laughing and conversation continues “mind you i am the only person at the counter.” Then I look up from making a view from the receipt and everyone disappeared. Just the drive and cook were visible. Finally I was tired of waiting and asked for a refund. This not the 1st time… but the disrespect and unprofessional behavior right in my face was SHOCKING! Won’t visit this location again for SURE!!!!!
I came on 9/24 around 5:30pm… all the staff right down to the manager that was on shift was so sweet, patient really worked well too!
Darius up front was on top of it :)

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