Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I really like the burger, for it being a regular fast food burger, I think it's pretty awesome and very filling, especially if you go with double patty. The fries were nice and fresh and u can actually eat them alone. I like the service of them actually bringing it to you when you dine in as well as the simple stuff like someone bringing a tray of condiments for you to choose. I love the salsa Verde n the spicy ketchup it's a different feel from most burger joints. I, however, didn't like the chicken strips being passed off as wings lol I'm not a boneless wing guy a wing is a wing and should be a wing not a piece of breast meat being called a wing, the honey butter flavor was also lacking a solid negative for me. But overall, it is a delicious tasting burger with great service.
What they NEEDED to do: Retrain their staff, re-organizes their processes, and re-learn basic customer service and time management skills so that the restaurant RAN. So that we didn't wait an hour on cold food.
What they DID INSTEAD: Tore the building down and built a new one (that none of their target demographic likes) to have the exact same problems in
What it cost them vs what it might have if they just fixed the real problems: Who knows. But I bet it's a big discrepancy.
I ordered a kids meal with chicken tenders. When I got home, I opened my bag and saw things that looked like popcorn chicken? They were so small, and not to mention very dry. I waited an hour for chicken bites, by the time I got my food, the ice in my drink was all melted down. A car behind us got a big bag of food and we still hadn’t received our food. Overall, I will not be returning to this location until there is new team leads or managers.
First time trying this burger chain. Definitely holds up to the big competitors. Good wide burger with all the fixings and had the fries with spicy ketchup. Definitely will come back if I'm ever in Texas again.
I ordered an online pickup order since I was traveling through Abilene. As I checked in, I noticed that my order was transferred to a different location about 10 minutes away due to the restaurant turning off their online orders at the same time or right after I placed my order. I had to drive to pick up my food, and it wasn't made correctly due to them leaving my cheese off my burger. I was already delayed and had to reroute my trip to pick it up. I would not recommend this Whataburger or the other one I had to drive to.
I was glad to see it had reopened, but the interior was a step back from what it had been. I felt like in the way as I made my way to the register. What really threw me off was the question from the cashier as I had passed her while she was about to pull the bag of trash from the receptacle. "Do you know what you want to order?" Umm, maybe give me a moment to look at the menu. I told her to take her time, but she rushed in front of me between me and the counter. I had to take a step back to avoid being hit with the bag. I immediately left, and I doubt I'll be back.
Stopped in to get late lunch with the family since the remodel to check it out. I wish we didn't and won't be back. Yall had our name and we had our number on the table and yall still gave our food to another table. Then after our food got opened at the wrong table and brought to yalls attention yall just re wrapped it and brought it to us and didn't say a word. A number and a name for nothing.
The worst service I've ever received at a Whataburger. The lady taking the order must have been new but she should have had someone helping her. The rest of the staff that you could see were indifferent at best and rude at worst and it took forever to get our food. I used to eat at this location before the remodel and it was fine but now it's terrible
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