Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
It's very disappointing to see how this whataburger has changed. We ordered a #1 no onion with cheese add mayo with bread toasted my husband ordered a green chili double. When we received our food and noticed the bread on my burger was burnt. I took two bites but it tasted burnt awful. I went to let them know the manager was standing there he was rude and began to say well if you order it toasted it comes that way. Instead of trying to fix the solution and make customers happy he argues. My husband also said his burger was cold and cheese wasn't even melted almost like they make patties and leave them there till someone comes and orders. I only gave the 1 star cause it doesn't let you leave none. We won't be back to this whataburger again.
Ordered food for pickup. Drinks ready and waiting when we got there. Including milk shake. Sat another 20 minutes. Then asked about food. Gave my name told they are working on it. Waited until food was freshly prepared. The ice in our drinks was melted. Milkshake melting. Checked bags and didn't get the extras we requested and had to wait on those items. The first person who asked completely forgot what I told her. Another person got the items. The food was good, but lack of organization and knowledge of keeping cold items cool, or not making so far ahead of hot items. The focus of staff was on drive through and not on anything else. I observed people in the restaurant taking burgers back to counter to get fixed. No attention to detail on the orders.
The What A Burger industry is in bad shape the cooks you get don't speak English and that's usually not the problem but when I begin to notice a pattern I call it like I see it. Statistically speaking the cooks are African and Portuguese people usually (what happened to the Americans?) the cashier's are similar with the occasional one that is completely fine! But her team would be trash just like the garbage they would be serving in this dump... More then often I see people getting their orders wrongfully made,undercooked, or just wrongfully charged. Refunds aren't something you get right away without having to explain it to them 80 times or more in every way possible (because they don't speak English well) that's where that problem lies in. I see constantly daily customers coming in eating food and getting sick!! The day after... You know the law has allowed std people to work behind the kitchen now in the USA!? It's true look it up. AMERICA DON'T GO EAT OUT ANYMORE IT'S A TRAP SAVE YOURSELF AND KIDS FROM THIS S))t going on!. Stay blessed.
They missing all the vegetables, I probably got the wrong order even though the receipt is correct.
On two separate occasions, I’ve ordered a biscuit sandwich with bacon in the morning, and on both occasions I received one with sausage. There were hardly any customers around either time and the restaurant was not busy, and I was not informed that they were low on/out of bacon, so I can only assume this error was due to complacency on the part of the staff. If your staff can’t show up to work a morning shift while actually being awake, maybe they shouldn’t be serving customers in the morning. I expect more from a large chain.
**Edit: make that three times. Fool me once, I suppose…don’t go to this Whataburger for breakfast if you want to receive the correct order.
The food was good, but I ordered online. After waiting in the pickup lane for 20 minutes I went inside for them to tell me that it's sitting there and they're just waiting on drinks. I finally got my meal after a cool 30 minutes past the pick-up time and went home.
Two cold meals and some dry fries later, I was full and took a nap. I work in the Oilfield, so I've definitely had worse but you guys need some folks in there who can speak a little English - the language barrier is what kept the food in the window and not in my belly.
Got to be careful who you hire. Things can run much slower. And you can down grade the entire experience. They don’t say “Hi” or “Thank you” these are basic words anyone from all parts of the earth can learn and memorize. They just stare at us like we are on an exhibit at the zoo or something. Not good. Hold to you standards and expectations. Grow the people that work with your company. Or you will soon be going out of business.
The cheese on the biscuit sandwiches is being slapped on demand and cold unmelted on the sandwich. Is it possible to have it melted on the sandwich?
I waited for about 1.5 hours here because they kept messing up our burgers. Originally they messed up 4/4 burgers then 3/4, then 2/4. Eventually they got 1/4 wrong but I gave up because the one they COULD NOT get right was my own. I went from expecting a burger with BBQ , onion, bacon, cheese, and pickles, to a burger with green chilis and thats it???
Also on my first trip through the drive thru, the young lady asked me to pull aside ( there were 2 cars already staggardly parked in front of me, where am I gonna go) and i asked how long the food would take? She stared at me with the rudest tone and said "I don't know, can you pull over there." You think they would have basic manners especially because I showed nothing but respect.
Quick Facts About Whataburger
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