Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
So disgusting! I ordered a grilled chicken sandwich. They had me wait for about 30 min for my order to be ready. The chicken was hard to bite and not well cooked. Gross ????????????????
I had put in a online order for my food. I decided to go to the outside line to pick it up as I’d waited over six minutes before my car had moved. There’s a little side door at this Red of Whataburger and a gentleman stepped out and I thought he was coming to me, but he wasn’t. I asked him if he had my order ready and he said yes, and then he walked out he was singing and I said thank you and he turned around start walking off, when I told him he should tell you, he asked me if I just checked him and I told him yes that all the people that are in line right now and all the people that walk up to the counter are the people that put money in his pocket not his managers and that he should be thanking his customers for their business and not just handing them their food and walking away he mumbled something very crass and disturbing and it made me very upset. I got service at 2:45 in the morning for Whataburger sake. I hope they do a better job of training their employees.
I don't frequent this particular Whataburger very often primarily because of the service. The quality of food, I'm convinced, is not up to Whataburger standards. Went through the drivethru today - over 15 minutes to get through. Wasn't greeted at the window when I finally got to the window. The associate's finger nails were so long she could barely handle handing back to me my payment method or hand me my bag of food. After I received my food, I thanked the associate - the response was mmm mmm. The individual couldn't even muster up enough courtesy to thank me for my business. Got home, food was cold and the burger was barely dressed with "everything". Notice how eloquently dressed my burger was.
The service was ridiculous. The wait to even order was 20 minutes. We couldn’t reverse to leave because there was a line. We had to go forward & was stuck there for 30 plus minutes. You could see the cashier & some other guy just standing & laughing like there were no problems. PLEASE hire competent personnel instead of teens who do not know what they are doing. We didn’t order because “they were backed up”!! Just trash
I placed an online order to be picked up in 6-9 minutes. Upon arrival and checking in the guy behind the register told me I was 3 orders behind and it was going to be a 20 minute wait. I was kind of upset since the app said it’d be ready in 6-9 minutes. Called to get a refund and was told I’d have to wait 5-7 days for my refund. I told the guy on the phone that’s too long and I’d wait for the food. Waited 20 minute with many other displeased customers. A couple people got their food shortly after walking in. A customer waiting longer than I have been asked about his order and they only made half and rushed to drop strips to complete his order. When I asked about mine the guy was confused and couldn’t find my order. He got management to look my order up and they both told me I didn’t have an order. I told them I talked to another worker about mine being 3 orders behind and when they asked him about it they just figured someone else took it. The workers then got into a little argument about the whole ordeal in front of everyone. They continued to pass orders out and when I asked about mine they said they’d have to make it again and it’d be another 30 minutes. Manger hid in the back and was just relaying messages to the employees to deal with my issue. She wouldn’t even look me in the face. She wouldn’t give a cash refund , she wouldn’t tell me personally, just had the cook tell me I’d have to wait for them to fix it. I left and got in contact with the support team for my refund. This location was unprofessional, lost, confused and acted like they didn’t really care.
The location on 380 and Naylor is the best one. Food is made fresh every time I ordered. Shakes take fresh like they clean machine out every night or something.
Place was terrible. They had me wait for about 45 minutes just for my food to be wrong and cold. I ordered the 3 piece chicken strip meal and instead I was given a honey bbq chicken strip sandwich. You would think with the wait time being so long that the food would be fresh no. The food was cold a disappointing. Also the workers seemed to not have a care in the world and were very unprofessional. They talked with no respect or care for the job they were doing. I came around 10pm. Overall it was a terrible experience and this whataburger continues to disappoint the city of red oak for its beyond terrible service and horrible wait times. I won’t be back, it’s like this place just hires anyone
I stopped in for breakfast and they were busy so I can forgive them for b0rking up my order but I will have to check it next time before driving away. Totally my fault but the part of the meal I got was decent.
Recent update, unfortunately they seem to be slipping like other locations. I was told that they No shakes or apple pies allegedly. But shakes were being made and enjoyed by the cashier as I paid.
Last visit was today 5/11, after sitting and playing "order when you are ready" with 2 different individuals I ordered the usual and requested extra lettuce and cheese so they charged me for it but just loaded it up with onions. Going to another location.
Quick Facts About Whataburger
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