Whataburger Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The Whataburger on Hwy 72 in Madison, Alabama, is a lesson in patience—for all the wrong reasons. The service is painfully slow, with workers seeming completely disinterested in speaking to customers or Dashers waiting for their orders. The lack of acknowledgment is astonishing.
While standing there waiting, I observed customers leaving out of frustration, and the manager didn’t even attempt to engage or apologize. It’s a clear display of indifference toward customer service, leaving people feeling ignored and undervalued.
This is incredibly disappointing for a brand like Whataburger. Whether you’re a paying customer or a delivery driver just trying to do their job, the experience here is far from what anyone should expect. I sincerely hope they take steps to improve because this level of neglect is unacceptable.
The photo says it all - empty in service and in employee morale
This whatabuger location is usually good however I came through drive thru today, the girl working was very nice and friendly so that was great but once I got home my onion rings were soaked in grease, I tried to soak up grease with napkins and bit into one and grease came out ???? so didn't end up eating them. I've had onion rings here before and they are usually really good and crisp..
Then my burger had a insane amount of mustard on it and the patty tasted like there was so much salt. I tried to wipe off some of the mustard/salt and was still only able to eat a couple bites. I don't live near whataburger so just wasted $11. Not sure why it was so terrible when I came it wasn't busy.
I ordered online and was presented missing items in one of my kids meals. Went into the store and was met with instant attitude. After I asked for what I paid for, I was still not given the correct items. I gave an extra star then what is deserved because my love for the chain. However, this ain’t the location to go to. Take your money elsewhere and get treated with dignity and respect and get what you paid for.
Got a double burger for breakfast— freshest, tastiest drive thru burger I’ve had in years. Girls at the window were pleasant and quick to serve. First time at Whataburger and will definitely be back!
I placed a delivery order and while the food was good, I noticed a piece of red hair at the bottom of the bag. As well as a broken rubber band with hair attached wrapped in with my burger. I understand that mistakes happen, but this is a safety concern and it’s extremely unsanitary. Please ensure proper measures, like wearing hairnets and securing hair, are being followed to prevent this in the future. Thank you for your attention to this matter.
Nothing earth-shattering, but it was good food and reasonable service. Came in on Thanksgiving Day and got the apple cranberry salad.
The customers in front of us did affect the atmosphere though. It was 4 middle aged people with a little more complex order. I think they and the staff had some difficulty understanding each other (some kind of accent on both parts). I believe several items on the order were repeated or changed in the process. Also, in sitting a few tables over, it felt like every time something else was brought out, some part of it was wrong. Not sure who was right or wrong, but it did affect the atmosphere.
Absolutely dreadful! Sausage egg wrap was dripping! Yes, watery!! I was first in line at the drive-thru, I had to pull up to sidewalk and waited and waited. She finally brings food out and it’s not my order. Waited and waited. She didn’t apologize or ask if I needed anything! Businesses in customer service need a lesson from 5- 20 years ago! They will never make it.
I’ve never had a bad meal at this location.
The burgers are solid, onion rings are good.
My daughter loves the kids meal.
Service is good to inside and through the drive through. The only negative is the location on busy Highway 72 location near Hughes road .
Quick Facts About Whataburger
Today
Opening Hours
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