Whataburger Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I was a employee and I was working and there have been many rats and mouse’s in the building where the food has been made would not recommend for anyone to eat here it’s disgusting knowing that there’s rats where you get your food at. While entering my shift there’s a rat and they do nothing about it they just let it be. So that’s why I got out. And who knows how long they left this animal there. Therefore would not recommend eating at this place.
Customer service has been going down for a long time now in almost every industry and Whataburger is no different. Every time I order my food from here I have to double and triple check the order because one of the employees refuses to read the darn ticket and do their job correctly and today after a 13 hour shift. I went there to pick up food for my family and made 100% sure to remind them multiple times to make sure everything I asked for and PAID for was in the bag. When they handed me the bag I asked again probably for the fifth or six time. “Are you sure everything is in there because I’m tired of having to check everything in the bag at the register or in my car” They said “yes” and it was a lie! I’m sick of this already. People pay money for this and it needs to STOP! If Texas truly is a fire at will state, then fire these lazy sacks and get people in there who take pride in their work! Just because it’s fast food doesn’t mean you shouldn’t take pride in your work.
Placed a pick up curbside order around 8:30, did not get our order until after 9 o’clock that was suppose to be Buffalo wings but ended up being plain, dry chicken nuggets. Cars were coming and going that had arrived after us, as well as had larger orders. When asked to speak to the manager was told they were busy. Whataburger do better!!
Something has happened with management and I remember Whataburger used to take pride in their service and their food. The last five times I've been there three times and got my orders wrong. Not a little bit but completely wrong. I ordered a double meat and I got one piece of meat and I tell him extra pickles and they put two slices. Oh my God.
THE WORST WHATABURGER EXPERIENCE.
I placed an order tonight that took over forever to get to me. I saw car after car come and go after getting their food. The curbside employee told me she saw my order slip hanging there, but it was never completed.
After waiting 40 minutes and asking for a manager, who never came, and making multiple phone calls to the restaurant with no answer, we got our food. The curbside employee didn't stay long enough for us to ask for napkins or to check our order, which OF COURSE was wrong.
The 2 pack of wings that I ordered were packaged together in a tender box and unsauced. There also weren't 18 pieces like I paid for.
Don't waste your time at this location. Don't waste your money at this location.
This place sucks I always ask for extra buffalo and ranch and this is their extra!!!! one dab!! Do better
To start off, you would think that since it is a new establishment on Monte Cristo, They would have good quality of service and food on May 30, 2024. I purchased three meals waited in line at the drive-through 15 to 20 minutes. It took me 11 minutes to get Home to my disappointment all of the orders were tossed in a bag, as if they were going to feed the food to animals not to mention the food was really cold. When I got my order. I ordered a strawberry milkshake and on the outside it had the milkshake all over it, if they were in a big rush, why did they take 20 minutes to deliver my food upset and disappointed I called the Whataburger spoke to the manager And told her that I wanted a refund manager hesitated and asked me if I had the full order completed that everything was supposed to be in there and the receipt as well. Well, I have to say about the situation is that they can forget about my business.
Manager Karen avoids contact with customers and does not take care of complaints. Waited almost an hour for our meal and she did not care to apologize, her employee took care of our order. When we asked why it took so long, she did not say anything. WHATABURGER needs to do better at training management to take care of customers especially when we have to wait a hour for a single meal!. This isn’t our fault , so why get mad that customers complain? Very disappointed.
Quick Facts About Whataburger
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