Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
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Great tea selection
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I love the burgers here, especially the patty melt but I hate it!!! Every time I go and order my patty melt they never add onion, I mean!?!? How come they don't put onion?? That's what gives flavor to the burger, and every time I go, as always, I order the same one, even for the reason that they never add the onion, I tell them "with extra onion please" and it even seems like they do it on purpose and don't add the onion, the patty melt is my favorite burger and I hate eating it without onion and it's the thousandth time they've given it to me like that, that's why I had to comment on it to see if they pay attention to it, and the prices are too high as if they don't add the ingredients they contain oshh!! ????
I love to leave good reviews, but too many bad experiences here has my hands tied.
I've done curbside pickup only to wait 20 minutes while watching cars go through the drive thru or cars park to go in to order too often before getting my food to be positive about it.
When I've tried to go in after 10-15 minutes after when my order says it'll be ready, I've been told, "it'll be out to you when it's ready".
Tonight I placed an order just after 9 pm, got there just before 9:20, and I didn't drive away with my order (after walking in) until after 9:30, and after watching at least six cars come and go. I just don't get it.
I've been going here for year's with no problems. I decided this morning I was going to go through the drive thru to get some breakfast. Little did I know I would be waiting there 15 minutes at the window. Just to have the guy mess my order up. Then tell me what I ordered and didn't order. Like I don't know what came out of my own mouth. So, I asked to speak to the manager and guess what he's hiding in the back. Go figure. So, I call and speak to him. All he can do is tell me about how I am wrong. Wow, that's excellent customer service there. So long story short. Don't go to the Whataburger in Gonzales. They're not only stealing people's money but telling the customer that they are wrong.
The food is meh at best and the best explanation as to why is because they simply don’t care enough to prepare it properly. The service is god awful and this is all the way up to the manager. The worst thing of all though is the fact that they can’t get food right for the life of them. But why should the care really? If management doesn’t give a damn about the customer why should they?
Got my order completely wrong AND waited 30 minutes for my order. Should have checked it but I was in rush. Highly recommend checking your order every time you are at this location especially in the drive-thru
Absolutely terrible experience my friend had today. While waiting for updates from the vet on an emergency visit, my friend went to go eat at this location. Not only did they not get their food that they paid for, the staff tried to make them pay twice for a mistake they literally couldn’t cause as they are literally a customer and have nothing to do with what happens behind the counter, and then proceeded to blame the customer. Absolutely disgusting and unacceptable behavior. They need better customer service and overall organization.
I'm going to water burger since the 80s. When they opened app in Texas, I've gone to this store for a couple of years and I finally just stop going because I never get stuff right. I used to call in the order. They would still get certain things wrong finally. I just quit going everyday because it's the only place to open that early in the morning. That will customize your fool.
It's on my way to work. However, they always make me run late. So I quit going for about a year? I just started going again a couple of days ago using the online system. I still had to call them just to make sure the coffee would be ready. We always have it ready. I'm thinking maybe they can change minterviews. Maybe they changed their method well. I went today which is the second time I've gone in over a year.No coffee, it's 4:30 in the morning.They know the morning crowd's coming.Make the coffee! But instead they make me run late. Yesterday I didn't say anything because they were a little busy. 4 vehicles in line even though ordered mine online to be ready.
But it wasn't but I did call them once again. Hey, will you at least have the coffee ready? They assured me. They always have that coffeefreddie, and that was just fast. Talk not fast food nor fast coffee. Because I didn't call them this morning to remind them to make the coffee. I shouldn't have to do that. I actually had to call 3 times yesterday before that. Answer the phone once again that we're a little busy. I can wait a little bit couple of minutes this morning. I waited for almost 12 minutes after I got there. Mr. Whataburger owner, if you own the one in Gonzales I urge you. To have a serious pep talk with your employees.
Great experience 1hour drive to wish I had one closer to me... The food was good to people were friendly!!!!
Quick Facts About Whataburger
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