Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Wow, very bad. Visited around 7 PM on 8/8/24... Uncoordinated. 20+ minutes wait here. Unsanitary behavior: They grab cups on the inside rim. Touching other surfaces then touching food. Also, they are making all the foods on bare countertop the whole time I was there, not sure if this is a food safety violation. I hope I do not get sick.
This review mainly pertains to the cashier in the lobby on 11/26 Sunday morning at 10:15. The receipt says Autumn D. The food and place was just okay.
I walked in and waited about 3 minutes before someone acknowledged me at the front counter. That person was running food back and forth and was doing her job. When she informed the younger lady cashier (Autumn D) that I was up there, the cashier nonchalantly walked to the register. I ordered my meal and handed a coupon for an additional free biscuit sandwich. She struggled with that for a few moments before informing me that my total was almost $9. The meal cost $5.89. She rang in every item individually and said that's the only way she can use the coupon. It would have been $6.38 if she applied the coupon correctly. I informed her that $9 isn't correct. She then fumbled around a while longer before I told her to forget about the coupon. She already put it in her register so I couldn't even get it back. After I paid for the meal, I stood to the side for a couple more minutes and decided to ask for my coffee cup when she finished with the two customers behind me. She hands me a large coke cup for my coffee, and then I ask for the coffee cup. She shrugs and doesn't say a word. I proceed to go make my coffee and there isn't any creamer, the other condiments are low/missing, and there aren't any straws/stir sticks. Reluctantly I asked her for creamer. She walks to the very back of the store and disappears. She then walks to the drive thru and hands me a handful of creamers. When I poured the coffee it was only warm, not even hot. I decided to not even bother her because it isn't worth it. As I sit down there are numerous people waiting for their food. The lady delivering orders called out a number which no one had. She looked at my receipt and said it was my order. I had an interaction with a lobby customer, and he said he ordered a honey biscuit, and drinks 15+ minutes ago. His wife left with the kids to a store nearby as he waited more. I finished my food and started this review. He finally received his 1 item.
As I finish this review, the food is starting to come out in a timely manner, and they are starting to use names which I think has helped. However, I see 4 different groups standing in the front ready to order but she isn't helping. I'm not trying to get her fired by this review, but management (Johnnie Posey - named on the receipt) needs to sit her down and see what's going on. Slow and steady is one thing but slow and not productive is another.
Complete letdown. A one star review is too high, but its the lowest I can go. Came in for a free coffee as a part of an offer on the Whataburger app. I ordered ahead for takeout to make the process easier, but that didn't seem to help. I came in, told them of my online order, and the worker stated they would go and check on it. Didn't hear anything for 15 minutes or so and no worker bothered to help, including the manager who was busy socializing with a worker who had just clocked out. Finally asked again about more order and let them know that it was just a coffee and the same worker who I talked to before said "Oh, you should've just said so." even though I had. He proceeded to make the worst tasting iced coffee I've ever had. All in all, fire everyone.
And, if you're reading this, take the extra 10 minutes to drive to the next closest Whataburger to spare you the trouble of dealing with this incompetent staff.
30 minute wait for chicken tenders and a burger. My bread was cold as were the fries. At least 6 people who ordered after us got their food first. Would not recommend this location.
Marvin or Martin was at the register and seemed under the influence as we repeated everything on our order three times and then it was still input wrong. There were employees in the lobby talking loudly, playing music from their phones and cursing in the lobby. When I asked an employee to correct our order because we received it wrong, they told us we can fix it ourselves and gave us the sauce for the sandwich we ordered that was messed up. Overall poor experience. Second time in two weeks my order was messed up, highly disappointed. Store was also incredibly slow but it took us 20 minutes to get our food that was also bagged up to go when we said dine in when asked.
Took over 20 minutes for my order that was placed ahead of time in the mobile app. I arrived at the tail end of the arrival window and still waited in the lobby for 20 minutes. This wouldn’t be enough to cause me to write a negative review, but they messed up our order pretty bad on top of it. Called the manager to let her know, she put me on hold for about 8 minutes just to tell me to bring my receipt in tomorrow for a remake. I hope this next run is a bit better. Really disappointed because the Whataburgers in my city are really good, this one just didn’t deliver.
By far the most incompetent Whataburger I’ve ever been to. I’ve ordered on the app and in person and they have yet to get an order correct. Every time I order on the mobile I have to wait at least 20 minutes past my preset arrival time for my food. My wife ordered a salad with chicken and they up charged for the chicken and then didn’t give chicken. Do not go to this location
Absolutely disgusting looking food. Whole appetite was lost when I opened the wrapper to a grilled chicken with whata sauce and veggies when I asked for no veggies. Normally it’s not a biggie to me just take them off or whatever and go about the meal, but then I look and they drown the chicken sandwich with the whata sauce. Total mess of a meal, all while waiting 30+ mins for it as well.
Quick Facts About Whataburger
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