Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Best WLM Reviews
I stood at counter for 5 minutes maybe a little longer 4-5 staff seen me standing there. Not ONE staff offered service to take my order. This is not first time this has happened. I will not visit this location again. Very poor customer service. I don't care what the excuse/problem. Good customer service is acknowledge that you have a customer. Some if us are on time-line and have no time to wait until staff decides to do their jobs. And y'all think your worthy of 15.00 an hour. MY ARSE!!!
The shakes we ordered were supposed to be chocolate, they tasted more like vanilla so I asked for some more chocolate sauce. They were very polite and fixed the problem. They might have just been younger adults, but someone somewhere taught them good manners and great customer service.
Drinks split in the bag they put them in. Only has 2 so don't know why it was in a bag in the first place. They never remember to add the extra strips into the meal. It costs $2 extra to add those so I guess I just donated to Whataburger since I didn't get what I paid for. And they never remember to put the onion rings in the bag. Don't even try saving up your points and redeem them because they don't care and will not give you what you ordered.
Ordered pancake platter and sausage gravy biscuit combo. Sausage gravy and pancakes both smelled like wet dog and could not eat them, like was cooked on a dirty grill. Won't be back to this location.
My review is based on order from months ago. This is the slowest whataburger and the one that gets the 90% of orders wrong for us. When I go to others, they are faster and accurate. Management is bad as well. My order was placed for delivery. No one decided to pick up my order and deliver it to me. It sat on their counter or wherever for over 30 minutes before I decided to call to find out what's going on with my order. PATHETIC manager basically told me you are responsible for order and can come pick it up. I'm like why didn't you inform me that my order was just sitting there and no one picking it up. They said they don't do that and do not let people know that they will not contact the customer so they will just keep them waiting. I ordered through their app so that shows lack of communication and care for people's orders. I also contacted whataburger complaint people and they didn't contact me back in regards to this even though they said they would. Not only is this whataburger bad, their management is worse because I even asked to talk to second manager who did nothing as well, and complaints department is worthless. We will never order from them again and I go to different and MUCH BETTER whataburgers not close to me.
Disappointed. I rarely come here and now most likely will never come again. Nobody anwserd the microphone so i pulled up to the first window only to see an employee sitting on their phone. i had wave and raise my voice to get his attention. Once i finally got his attention he yelled the f word i believe and walked off.I pulled up to the second window and the lady actually took my order calmly but while i was waiting for my shake another lady with black glasses came up to the window side eyed me with an attitude and proceeded to mumble and walk off. Came here around 9:05 and it is currently 9:30 and i'm still waiting on a 3 tenders literally. I would get it if it was busy but there's barely anybody here. Tighten up whataburger this is unacceptable!
Roberto is the worst manager, his customer service skills are not there. The attitude all the employees had are a zero. They can't handle simple task food was cold, drinks were spilling over the edge they kept the line backed up so you had to wait in the middle to even get out.
Always rushed to order but service is always super slow, order is typically wrong, and food is almost always cold. Have lived close to this location for five years and nothing ever changes. We have to drive to a further location for better service and hot food. Went to this location tonight because it was convenient, and we hadn’t been to this location in a little while. My wife was rushed to order by the drive through employee as usual and then she kept talking over my wife and being rude. We wait for a good while then finally get our order and what do you know it’s missing something. Not only that our shakes were completely melted when we arrived home like they made them before our food and let them sit and melt then gave them to us that way. The bag with our drinks had more soda in the plastic bag than in the cups because all the drinks were thrown in the bag with the lids hanging off. Will never go to this location ever again no matter how close it is to home. This place needs new management and has for years.
Quick Facts About Whataburger
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