Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Is this under new ownership? The chicken sandwich didn't look like this last year ????
It tasted the way it looked flat and dry.
Just got back from this whataburger. Disgusting AF, found a hair in my burger they gave me a big block of lettuce they can’t even cut correctly. My husband also found two nails in his. This is utterly disgusting. Worst whataburger I’ve ever seen.
This has been the worst Whataburger by far.
First time in the line I spent 49 minutes waiting for an order.
Where should I begin? The order-taker was completely rude worst customer service definitely was not trained. The young lady cashier was amazing she apologized he sounded sincere as she did her job correctly.
When I asked to speak to the manager about the order takers attitude all she said was I know she is in the back now. And I told her that my order wasn't ring up right. I asked for a large combo only received a medium. I asked for no onions and clearly any picture it's covered in onions. Before I even took the bags from the managers can I asked with my burger made correctly and she said yes ma'am they got fixed and push it into my hand. Did not apologize for the rude service of her employees.
So the manager change my total to charge large but didn't receive it. Something told me to check my order before leaving the parking lot and I did. I opened my burger and it's covered in onions. The fries were cold. A hash brown sticks where is soggy. The sausage egg and cheese taquito tortilla was old and falling apart and hard. I mean talk about complete dissatisfaction.
So I called the store spoke to the same rude manager. The manager refused to bring my order out the door instead of waiting in a line again for another 40 minutes. But before the conversation ended on the phone the manager was Raising her voice at me arguing and before I hung up she was yelling at me. Manager completely disrespected me. Not once did she apologize for any inconvenience. And when I told her manager I wanted my money back she couldn't even give me the money back first so she gave it to the little girl cashier to give to me and still did not get an apology.
I will be making a formal report and I have a manager's name as well.
If you want good food good service for your money I advise you, DO NOT GO to this location..
What has happened to this Whataburger?? USED to be top of the line. Will NOT go back. To start the place was filthy. The food was horrible...bun was soggy with water, fries rubbery. Bad service. Not even offered ketchup and when I asked for some they were rude. The manager asked us how our food was. When I told him the bun was soggy and I showed him he offered to make another one (even cook it himself) but was so rude I wouldn't dare eat anything he cooked. He was so rude I finally informed him I didn't have to eat there and left.
ORIGINAL POST: So I actually like this whataburger and I usually check my order before leaving the drive through but I stopped recently because I began to trust the employees who are friendly for the most part. Well, today they had a person who I had not seen before, maybe she is new. She had a bad attitude. I am very polite and said please and thank you to her, and she said not a word to me. Not even a ‘have a nice day’. Just handed me my drink and ‘my’ order and shut the window. Well they also got my order wrong. I will be checking my order before I leave again. And I will also call out the girl for being rude next time I go there. I will be back as I do like the other employees who are courteous and diligent. But that one new lady, I will call you out next time. I hope you fix your attitude. God bless.
EDIT AS OF 10-08-2024
I’ve been going back to this location several times since the initial review and it has improved a lot. Will give a 5 stars now as it seems they have actively been improving customer satisfaction. Thanks!
Roaches on the wall by the drive thru window.
Ordered with no one in line behind me, was asked to pull into parking spot to wait, waited for 10 minutes and eventually had to go inside to get my food.
Got home and the food was barely warm. This Whatabuger has always been like this, it should be shutdown.
It's whataburger, we all know it's good. The food is fine it's the snails pace the workers at this location move at that's the issue, friendly? Sure, orders correct? Yes. But what in the hell are they doing back there that takes soooooo long?
First time I've gone to a wb. Terrible. I went about 3 and the fries were cold, burger was dry. I must have gotten all of the leftovers. One of the mgrs was in the dining room. Many dirty tables. I manage a restaurant. If my employees served that food or the dining room looked like the one I saw, I would be fired. I won't be going to any other wb. I tried it bc people tell me wb is best fast food burger. It couldn't have been this location.
Quick Facts About Whataburger
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