Whataburger Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Food is good and came out in a timely manner, the restaurant was also really clean and it was not busy at all. The also gave us an extra brownie so that’s extra points in my books! I would have taken a photo of our food before we started eating but it was just so good I couldn’t wait
12/16/24-Wow! Drove past this location and it’s completely gone, down to the concrete slab. Once it’s rebuilt, I’d hope their staff is turned over too. At times the service can be so slow, usually around 6 am for me.
It's a hit or miss. The last few times I have eaten here, their burgers have been undercooked and raw in the middle. You can get sick from undercooked burger meat (it's not steak). But most days, customer service is good; but sometimes it is horrible. Today, it was good. The only issue I have is undercooked burgers, and that's a recipe for sick people and possible lawsuits. I knew there was a reason why I stopped eating here. I'm not sure why I even tried it again.
If I could give zero stars to this location I would! They absolutely suck! Try to avoid the drive through unless you are willing to wait 15+ on the side of the parking lot , as they ask all the cars to move forward and have you wait, the point of the drive through is to get your food and go, there are nothing but useless teenagers working here that can’t even melt the cheese on your food! The order is always cold or the fries with excess of salt! Definitely don’t recommend this location it sucks !oh and let me add the fact that they don’t even know which car ordered what when they come out to deliver your cold food to your car! Useless employees comes from poor management
I worked for this company 15 years ago. (Store 699)
Are yall not trained to fill up the fry box? What is this??
I've been going here for 3 years but I have to stop. In the last 6 months or so the service here has gone straight down the toilet. People here seem to work a lot slower than they used to and will outright ignore you unless you aggressively reach out to them. Literally workers staring right past you like you don't exist acting like NPCs. You see so many people work here yet the level of service and attentiveness is ridiculously bad. I watched a guy take around 8 minutes to fill up 4 drink cups for an order. It can take over 15 minutes to get someone to get your online order just because the people working here are actively avoiding customers.
This has got to be the WORST Whataburger in El Paso, if not in Texas. The service is horrible, the food products they put out are substandard, and apparently the leadership team doesn’t care about correcting any issues. This is not the first time that I’ve come by to get a meal and the order is completely incorrect, missing something, the burgers and fries are cold, the sodas are just carbon water, and/or the burgers are completely disgusting. I’ve attempted to contact the leadership team and it’s apparent that they aren’t trained on fixing any issues and on customer service. Even after complaining and posting horrible reviews, not once have I heard from their leadership team or their Managing Partner, Gilbert Tapia, Jr. I would assume that as a leader he would take the lead in making sure that the operation is running appropriately and that the standard set by Whataburger, the Corporation, would be important to him. I really believe it starts as the top and it’s apparent that his leadership team at the restaurant aren’t being trained appropriately. Once again, I will contact their corporate office and ensure that they are aware of the substandard food and service and the lack of response from both their Managing Partner and his leadership team. I am certain that Whataburger has a standard that every restaurant should follow and this one in failing miserably. I wouldn’t recommend this restaurant to anyone. If they had zero stars ⭐️, I would have chosen that. This restaurant is NOT worth the time, not worth the money and definitely not worthy of the Whataburger name.
Food was right, extra sauce, loved it. Do think they can clean up around the perimeter though. But overall, great place.
Quick Facts About Whataburger
Today
Opening Hours
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