WESTMED Medical Group - Internal Medicine Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I saw Dr. Channa Ovits, who is an exceptional dermatologist. There was little to no wait for a 10:15 am appointment. She was professional, friendly and competent. Excellent care at westmed in White plains. I'm so grateful I found her.
First time seeing the doc and she tells me that they were too busy, but there was a new doc at another Westmed who had no clients. The doc did my exam and again reminded me that I could go somewhere else! ????. Then, I requested a medical note from this doc who told me she didn’t do that.
This is regarding the Ridge Hill location, I'm new there. So far pretty and convenient location but staff has been mostly unprofessional. Med Assistants and auxiliary staff need improved training. The doctor assures you the Assistants will take care of what needs to be done post visit, you get to reception and they're in deep with each other, and seem bothered when they finally acknowledge they're at work. There's no follow-up and if you try calling you'll get someone in the Philippines who asks you a ton of questions and it all goes in a circle.
Westmed 210 white plains need to do better. Staff are useless. Long wait for check in. I don’t recommend this location. Staff don’t have any matter. Yelling and playing with each while patients are waiting to be helped. Ever since they westmed switch to summit health it’s been hell.
Historically excellent. Now, not so much. After making an online appointment with a new Primary Care Physician, the appointment, for which I waited 3 months, apparently "fell off" the portal. I called the office (the person with whom I spoke was very polite) and they had no record of it. Next available appointment in 5 months. Decided not to make it. Not going to take a chance that it falls off again. Very sad.
Westmed doctor service has been good to me over the years. More recently, the billing department has become a problem. My latest annual physical has become a office visit. Hence, billing my insurance extra and charging me a co-pay.
With the recent takeover by Summit Health, I noticed the change in charges. I inquire about the differences between an annual physical and a office visit and I get double talk. Asking about a refill in prescriptions leads to office visit, even though that relates to a precondition. There is no clear understanding of what the differences are. Now I have to ask what is covered in my annual visit even though doctors are not proficient in billing codes. This makes my visit more stressful than it should be.
Tomorrow, Monday 01/22/2024 I will be placing my TENTH call to Westmed Medical Group Billing Department. I am YET AGAIN being billed for services that should have been paid by my health insurance
So some of the "customer service" names are:
IVANA call #5 on 12/20/2023, TINA, call #6 on 12/20/2023 who claimed to be reprocessing my claims correctly and gave me a reference number,
VANESSA call #7 on 01/08/2024, MIGUEL call #8 on 01/16/2024 who is DENYING ANY KNOWLEDGE OF THIS CLAIM/SAYS NO RECORD OF CLAIM EXISTS and referred me back to my insurance company,
AMANDA C. call #9 on 01/16/2024 who has to contact her "back office business team" and says this will take 7-10 business days
Now I am being billed YET AGAIN from Summit Health for visits I have already paid a co-pay for and who Summit Health themselves verified they accepted my insurance prior to my first visit.
MIGUEL then informed me that my claims were submitted to my auto insurance, yet they have also been submitted to my health insurance, after denying any knowledge of the claim.
Double billing is FRAUD. Also, in the state of New Jersey the LAW says we can elect our own health insurance as primary and no fault as secondary. FRAUD again for double billing to my no fault insurance. I have 2 spreadsheets I downloaded from MIGUEL and AMANDA C. indicating they did indeed bill everything to my no fault insurance.
FRAUD IS ILLEGAL. NOT FOLLOWING NEW JERSEY STATE INSURANCE AND NO FAULT LAW IS ALSO ILLEGAL.
I am calling and writing the state Attorney General's Office as well as the Better Business Bureau and my local news station. You won't persist in trying to collect money from me personally that you have already filed claims for with my health insurance and no fault. This is ENOUGH ABUSE!
I’ve been with them 42 yrs as a patient. NEVER has services been this bad ! I think I’ll be finding another place . My original dr retired and the dr I have now “Dr Ali , Nabal has not returned my calls to refill medication I need pharmacy called 2x I called 3 X and wrote on Portal “NOT A PC OR CALL BACK TO ME !” Totally unprofessional most other drs are great
Quick Facts About WESTMED Medical Group - Internal Medicine
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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