WestHouse Hotel New York

Payge,||We want to thank you again for your warm and welcoming hospitality. You, your hotel and your entire team were all wonderful and this is now our new home when we visit NYC. We always come the week after Thanksgiving every year and try to get there a couple other times if we can make it - We love New York City!||||Even though we have not stayed with you before everyone was so nice and treated us like we had known them forever. We stayed at another luxury hotel for several years and we knew many of them well so we were nervous about finding another place that would be as luxurious and welcoming. We were excited when we found you and the reviews seemed encouraging, we saw your name and several others mentioned many times. It was great that you were close to them because we love the location and know the area well. We were extremely pleased from the moment we arrived. Vanessa, Mo and Nick at the front desk were all so friendly and took such good care of us. Our room was clean and well appointed. We saw the cleaners on our floor every day they were always nice and asked if we needed anything with a smile on their face. We loved that you had a lounge and the people working there were very accommodating. The morning breakfast and the afternoon meals had a great selection of food and beverages (they were both delicious).||||We have owned a service company and Airbnb homes for years so we know how hard it is to find good people and what it takes to make guests happy. It seems like you have done a fantastic job with your team. We were told many of them have worked there for years and that says a lot, they would not stay if it wasn't a great place to be. Your team is the image of your company and we were really impressed by them.||||We can't wait for our next stay and we hope to see you sooner than later! ||||Wishing you the best holiday season ever!!!||Bryan & Vanessa

Bad reviews are accurate and I should have listened. Have two rooms. We had a late start to our day and requested for our Tom’s to get clean. Came back hours later still not clean. Let the front desk know that we were headed out again and asked for the rooms to get cleaned. The manager assured me they will be. Came back late night and they threw towels on one bed and both rooms never got cleaned.

I let them know that it was hot in one room and they said it’s because they have the heat on so little to no cool air will be coming out of your AC (which made no sense to me). They front desk let me know she’ll send up a fan and have someone come open the windows, no one ever came.

Staff- can careless about their guest.

I don’t recommend this place. A lot nicer places in the area for the same price (I come to New York every December and have stayed at other 5 star hotels.)

This was our second visit to this Hotel with our two boys and girlfriends. We stayed for 5 days and it was brilliant. Donna checked us in on arrival and showed us room types available rather than just giving us any rooms that were on the system, nice touch and made us feel very welcome. My wife and i had stayed before and really liked the hotel, all the staff were excellent and one in particular who i now consider a friend Rafael. It was great to see Rafael and chat about the last few years since we were last there.|The hotel is in a great area close to 5th Ave, Central Park and underground is about 20 paces away from the front door! Also in the evening included in your rate the hotel put on food and drinks on the 23rd floor from 5pm to 8pm which is excellent. All six of us enjoyed each evening, recharged our batteries ready to go and see more of NYC. Big thank you to the staff serving on the 23rd floor who looked after us nothing was problem. We even met Leo the Hotel Manager who took the time out to chat to us and made sure we were enjoying our stay.|When we come back we wont be looking around the Westhouse Hotel will be booked for the above reasons. We had a holiday of a lift time in New York and the Westhouse Hotel played a massive part of that.||Thank you and Merry Christmas guys ????????

Westhouse staff made this one of the most enjoyable and trouble free hotel stays of my life. Usually when I stay anywhere longer than 3 days I just rent a house. But the staff and accommodations made it feel so welcoming. I enjoyed having the terrace on the 23rd floor to escape to if I wanted some peace and space. The den was also another quiet option. Food and drink selections on the terrace were wonderful as well.

Very disappointing! Paid for room in advance. Was told have to pay resident charge at end of stay ($55 person per night). Everything else was prepaid. First night there were 4 of us. Next 2 nights my daughters got a room across the street at Dream Hotel. Informed front desk. At checkout was told only residence fee would be charged to card on file. Got home and viewed credit card charge and was $1170!! Have called ‘BILLING and left messages 3 times. Recording states will get back within 24 hours. Still no return call. Had to keep asking for towels and room stayed VERY HOT… even when thermostat was turned off. BEWARE OF HIDDEN FEES!!

Hotel Staff very nice and welcoming and room comfortable however: TV did not work, cable connection rubbish, constantly freezing and unable to watch TV at all during our stay. |On checkout was hit with a 500 Dollar fine for Smoking in room ( I do vape however did not vape in the room)|No evidence provided of when these sensors supposedly went off. |Paid the bill when checking out which was an extra 1024.00 ( resident fee and Taxes and 500 penalty) |But no compensation for a faulty TV that is advertised as a room perk.|Also still have a pending 500 Dollars on my Account that should have been refunded seeing as though the bill has been paid in full

I had the pleasure of staying at the 5-star West House hotel the night before my wedding, and it was an absolutely flawless experience. From the moment I arrived, I was made to feel so welcome by the incredible team. Every detail, from the warm greeting at the door to the thoughtful little touches in my room, contributed to calming my nerves and making me feel truly cared for on such an important day.

The reception staff, concierges, and doormen were outstanding—nothing was too much trouble, and their professionalism shone through. A special thank you goes to Miss Donna at reception, whose kindness and attentiveness were remarkable.

This hotel exceeded my expectations in every way, and I wouldn’t hesitate to stay here again. Thank you, Hotel West House, for playing such an important part in the lead-up to my big day. It was unforgettable!

Carla ????

Stayed here for a couple nights. Hotel did show some wear and tear and the rooms are not huge but that's expected for downtown Manhattan. Overall it was clean and the water pressure in the showers were nice. AC could've been colder though, felt more like fan air.

The included breakfast and evening dinner reception on the 23rd floor had a changing menu each day and was wonderful. Nice terrace with gorgeous views. Staff is very friendly and helpful.

Only con as others have mentioned the elevators were a bit slow but we didn't find the wait too long. Just be prepared to swipe the room key multiple times at entry when you're trying to go upstairs because it doesn't register right away and sometimes it'll take you back down, which was frustrating.

Overall it was a pleasant stay when you're in NYC - prime location with the subway entrance right there. Short walking distance to Central Park.

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