Westfields Hospital Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
I went to Westfield Hospital for a head wound that was small, but felt quite deep. It was barely bleeding, but I wanted it checked to be on the safe side. Had I known they were going to charge it as an ER visit, despite the front desk attendant asking me if I wanted urgent care or ER, (I chose urgent care) I wouldn't have gone. I was there less than 30 minutes and all they did was take my blood pressure, oxygen, and look at it. There were no stitches, gluing, staples. No IV bags. I asked a few questions so that I knew what to watch for and went on my way. All of this for $550. I contacted them to ask for a review of the charges and coding and told them it was supposed to be billed as urgent care. They looked it over, decided to stick to what they billed it as and told me there was nothing else they could do other than setup a payment plan. This truly sounds like a place that cares about their patients. I came to them feeling scared as I know people who have died from head wounds. They took advantage of me. At this point, I'd rather risk my life than deal with them. I would think twice before going here, as they must be having financial issues considering they gaslight you into believing you have a choice regarding urgent care or ER, and then they stick you with a ridiculous bill and tell you they can't do anything about it. Wishing all who read this excellent health in the New Year.
I want to express my immense gratitude to Dr. Hershel Z. Weisberg, with the New Richmond OB team. Throughout my pregnancy, Dr. Weisberg treated my case with the utmost care and attention, as if it were high risk. He attentively addressed all of my concerns and made sure to provide thorough answers to my questions. Dr. Weisberg not only took the time to listen to my worries, but I wholeheartedly believe that his prompt actions are the reason my son is with us today. When my blood pressure spiked and my son's heart rate raised concerns during the stress test, he acted swiftly and decisively. It's often challenging to find an OB who truly takes your concerns seriously, but I would wholeheartedly recommend Dr. Weisberg countless times over. If my previous provider had demonstrated the same level of attentiveness, I believe my previous pregnancy might not have ended in the tragic loss of my stillborn child.
I had a terrible experience with Dr. Hecht & staff members from the surgical department, Emily & Sara D. The day of my procedure, Dr. Hecht dismissed my symptoms, did not thoroughly review my chart before the procedure & disregarded the diagnosis another doctor believed to be the cause of my problems. During the procedure the sedation wore off & I was aware of intense pain. No one checked in with me to see how I was doing. The nurse gave me more sedation which only immobilized me but did not take away the pain. The procedure was never stopped or paused during this time. In the recovery room the nurse flashed lights in my eyes & was very rough with me. Pulling my arm to check my blood pressure & removing my IV very carelessly. I was told I needed to get dressed & go home & take a nap even though I couldn’t even stand without support. The time I spent in the recovery room was around 40 mins before I was wheeled out because I still could not stand on my own. I reported my experience & an investigation was done but because they didn’t believe anyone had done anything to intentionally hurt me no action was taken against anyone involved.
Dr. Salama, nurses Kara, Dani, Ann, Lacee, and Mary in reception have no idea what they did for me and my anxiety from previous medical trauma when I had to come into the ER. From Mary's warm greeting and reassuring demeanor, to every single hand that touched me after that, words simply cannot express how thankful I am for your professionalism, support, efficiency, care, and empathy. Thank you for showing me what true medical care is supposed to be. I feel so lucky to have been helped by every one of you.
Crystal and Lisa were incredibly kind and thoughtful. I had a great experience and I left comforted knowing they were able to diagnose me and provide next steps to ensure I would get better soon. They were thorough and took the time to answer my questions. For a unexpected urgent care visit I really appreciated my experience and would recommend to others.
Her comments made me feel beyond worthless, what she said honestly hurt worse than the pain that originally brought me to the ER. I NEVER want to believe this, but based on the treatment I witnessed of other patients vs. myself, I'm 100% confident it was racially motivated.
If you are a person of Black/African decent, do not waste your time seeking care from Westfields emergency department. This statement does not speak for the entire hospital as I have recieved wonderful treatment from Dr. Betsy in primary care.
In regards to the ER, I went in this morning with what I would consider severe foot pain. I was having trouble walking, visible swelling, and numbness in my toes. I was seen by a Med Student named Cody who seemed to be trying his best but was ultimately dismissive of my pain and discomfort. He told me Tylenol should do the trick & I should be a-ok to return to work first thing tomorrow.
When the nurse came in to discharge me, I expressed my concerns and asked if there was anyway I could just get a quick Xray of my foot (i understand ER docs are not podiatrists so i thought it made sense). She left the room to converse with her colleagues and a short time later the real star of the show entered the room.
The most dismissive, cold, and degrading doctor I have ever had the displeasure of meeting, Dr. Sury, came in the room and started with the snide remars right away. The one that really hit home was when she was poking at my foot through my sock and said " Here at the ER we deal with the REAL, big , scary problems, so there won't be any imaging today". That comment made me feel beyond worthless, it honestly hurt worse than the pain that originally brought me to the ER. I know that doctors deal with "real, big , scary problems" every day, but in that moment, that's what that pain felt like to ME. All I wanted during my visit was to feel seen and heard, but instead I left feeling less valuable than the dirt on the bottom of her shoes.
The word hospital is derived from the word hospitality for a reason. I sincerely hope she receives some coaching or a refresher course on what is means to be compassionate and hospitable. Maybe then she will remember why she became a doctor so many years ago.
**UPDATE 6/20/24:
Nearly a month later I was able to receive care from the wonderful Dr. Bourne who took the time to listen to my needs as a patient instead of judging me by what i look like. Turns out I needed to be put in a cast for my foot injury and may end up needing surgery down the road.
My adult daughter was seen in the Westfield's ER this morning. The level of care was appalling at best. The doctor that provided care had "med student" on his name tag. The RN was the only reason this post got 2 stars, her compassion and willingness to listen and provide care did not go unnoticed. When the care from the 'MedStudent' was questioned by my daughter, the RN jumped into action to attempt further care to rule out broken bones. It was then the ER Staff Doc entered the patient care room for the first time. After belittling and berating my daughter for comintg to the ER thinking she deserved this level of care for the pain she was suffering...DrSury's words were there will be no xrays..."the ER is for Really scary problems". This Doctor also misdiagnosed my daughters condition with her 15 second evaluation before she sent my daughter on her way.
My concern for this ER is that if a doc gets the nonscary stuff wrong...how much more serious that the Really Scary stuff could also be missed or misdiagnosed.
After 35 years as an RN, I am extremely frustrated and angry by the lack of care provided for a human in need.
I won't ever go to this .mismanaged facility ever again. I've been a patient here for 20 years, but no more. And it's all about the administration. They don't care about you, they just want to bill you.
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