Westfield Insurance Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
Had a rough start to a homeowners insurance claim, but they were quick to respond and fix the issues. Since then I am 100% satisfied with their response and hard work to help my family get back into our home. I would recommend them.
Zero responsiveness. Have been trying to get in contact with the agent covering our claim for weeks and have not even had an acknowledgement of receipt. We need to get a rental car in order to get our car fixed and no arrangements have been made, and we cannot make them on our own since we cannot confirm expenses will be paid.
Please look elsewhere if you are shopping for insurnace. This company wrote me a policy, provided me with the certificate, took our full payment of $5,000 dollars, and then decided to cancel the policy a day after closing… we are still waiting for our refund! This situation has left us without home owner insurance temporarily on our new home. This company must have really poor underwriters and ethics to do this to people! Totally unfair!
If I could I would give this place a 0. Such a horrible experience I’ve had with them. Jaimie Heffelfinger Is working on my auto claim. So unresponsive. I have been dealing with her since June 9th 2024. Called her multiple times and emails with no returns. Even with the police report stating whose fault the accident is she denied liability. When I asked for an official letter stating this so I can provide it to my lawyer she has not provided me with anything. Auto accident for the 1st time is such a difficult experience and if insurance office makes it this hard all the money we pay for insurance we should just throw in the trash it’s just disgusting. Would not recommend anyone to go with there services. I’m horrified at this level of service. Truly horrible service.
Been with them for over 30 years they constantly threatened dropping us over making claims and they finally did it this year over three claims One was for the house one is for a car accident and one was a speeding ticket. Ridiculous that you get dropped from your insurance for using your insurance it would be understandable if there it was more severe claims or multiple claims multiple years in a row but it's just normal insurance stuff that everybody has happened to them in their lifetime those three infractions happened over the course of almost 2 years.... And trying to get them to put insurance on a new vehicle when it's the weekend or after their hours no support. They run their insurance company like it's the early 2000s and there's no internet and they also punish you for using it. terrible. No loyalty to their customers.
I too am upset with this company. I as well have been made to drive a car with the snow, rain and wind coming into it. I have not received a rental car as of yet. Here we are a week later with no rental car!! How the hell am I supposed to effectively commute everywhere in a car I’m still paying on? It is not my fault. I am not the guilty party so why am I getting this poor customer service when I’m the victim here? Anybody considering this insurance for their carrier, I advise them not to even consider this company. That is not how you treat a victim of their client’s actions. Seriously..
Criminal organization. Cancelled my insurance on Dec 27, they still billed me for Jan and sent threatening letters. I spoke with live person and kept notes. Theft is against the law unless you are insurance company. Golf courses are pretty nice I'll give that.
Typical insurance company! They take your money for years and then screw you over! Would not recommend this Company!
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