Westchester Community Health Center - Mount Vernon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Offers free or low-cost care based on individual circumstances
Best WLM Reviews
It took a while to get a dental appointment but I will say, they were the kindest group of individuals I’ve ever experienced in the dental field. They took x rays, cleaned my teeth, were gentle, and gave me my options. I’m very thankful for the x ray tech, dental hygienist, and the dentist. I was really nervous about my appointment due to the reviews but left pleasantly surprised. I can’t wait for my next cleaning!
Staff member Cheli Beltran was an amazing help for my concerns. She guided and helped me sooo much to make an appointment so my daughter can get seen as a first time patient there for pediatric care. I had such a hard time at first to get an appointment through another staff there but Cheli called me back and helped me out with EVERYTHING. Cheli really deserve to be recognized for her beautiful and kind customer service. Thank You!
My review is for the most outstanding OBGYN I’ve ever had the pleasure to experience, Tameil Dauphin CNM. She made me feel understood, accepted and I never experienced a moment of confusion with her. I have a very delicate situation, and she worked around my needs phenomenally, I expected pain and instead I received the smoothest process an OBGYN could deliver me. She is an expert with her hands and deserves much recognition in her field. This in not your average OBGYN or CNM, she is an expert in care and you can trust to be treated with the utmost respect and gentleness when experiencing her. I am truly lucky to have been sent to Tameil Dauphin, and I don’t believe anyone else could have provided me with the same care and consideration she did, and for that I am grateful.
This place, Westchester community health center, also known as Mount Vernon neighborhood health center. Hot mess, my advice is to not go there The most unprofessional disrespectful Employees i've seen in a long time I've had dealings with them from when it was a trailer. It's a sin and a shame to see what it went from that to this It's sad I wouldn't take my hamster there. The 2 doctors I know of Dr. Asamenew and Miguel are great, it's Just what you have to go through to get to them.
You predominantly have two nationalities of employees working there and they are shamefully making themselves look bad
Respectfully my opinion
My wife and new born baby have been coming to this health center for months. So far everything was good. They do walk-ins, but if you want to shorten your waiting time, better call and schedule an appointment if possible. Actually, that is strongly advisable.
I love that there is free wifi and small chairs for kids in the pediatrics department.
I wish they were open from 08:00 to 20:00 hours and on weekends.
Even though there are lots of seats in the waiting areas, I would add some more in the main lobby, and in the pediatrics department a couple of side tables could be added, so that parents can put baby's car seats on them.
Laboratory, Pharmacy, WIC and MedicAid offices are there. A lot of parking space at the back of the building.
We have only praises for the staff there. From security at entance and check-in counter to nurses and doctors.
Doctors are super kind, have lots of patience and they dedicate a lot of time to patients.
I personally met with Dr. Najia the most. She's is not just awesome pediatrician but a great psychologist as well.
The people who are answering the phone there attitude is disgraceful. I called the dentist trying to ask questions and they kept transferring and putting me on hold while I was talking then I woman cut me off when I was talking and told me there is no one to answer my questions rudely and said call back later. THE WORST
Mount Vernon healthcare center OBGYN is the worst place to come get care EVER. You will be in here waiting for HOURS any all they can tell is “ I don’t know “ I don’t recommend coming here
The doctors and some nurses I visited here are great, but this organization is a work in progress. Customer service and time management were the biggest complaints I had. The organization can benefit from customer service training. I hope future customers receive transparency and honesty regarding wait times. I hope that they are informed of any meetings that impact scheduling. This organization is capable of respecting people's time. However, I have decided to take my business elsewhere because of the following situations.
Situation 1
I made an appointment for the first Friday of this month at 12:30 p.m. It took several calls for someone to pick up the phone. When someone finally answered, they had an ABRUPT, SHARP, and INCONSIDERATE tone. They told me all staff were in a meeting from 9-11 a.m. Before I responded, the woman hung up on me. After calling again and then being swapped to another representative, they told me the same thing and didn't tell me why the staff were in a meeting. I finally asked, "Does your organization have a professional development meeting from 9-11 a.m. every first Friday of the month?" She said yes. This information should have been mentioned to me while setting up my appointment in the past.
The following phone representative I spoke with at 11 a.m. was very short and told me my doctor was unavailable. My appointment was for 12:30 p.m. I arrived 35 minutes later because this business does not revere anyone's time. (In the past, when I showed up on time, I had a 3-hour wait.) The front desk receptionist was curt with me as well. She asked for my information and then said, "Ten dollars." I asked her, "Why is money collected before a service is complete?" She didn't give me an explanation.
There were at least twenty people in the office and chairs outside. When I checked in, the office receptionist greeted me with a BELLIGERENT tone. I asked her, "What number am I in line?" She responded, "We don't do numbers. You go at the time of your appointment. What's the time of your appointment?" I told her, "My appointment is for 12:30 p.m. Do you know when the doctor will see me?" She hesitated and told me, "Well, as you can SEE (referring to the overflowing room), we are running behind schedule, so you just have to wait until you are called. TI asked to reschedule and when we tried, the receptionist asked me, "Will you be rescheduling or are you never coming back here again?" That was peak-level unprofessionalism. It made me realize I should never return to the office despite the great doctors at this site.
I returned to the front desk downstairs and asked for an immediate refund. Initially, she stalled but gave me a form. I wrote as many details as I could in the descriptor, despite her telling me, “Just sign.” Another receptionist read over my request before I received my refund. When I asked for a receipt they told me they would mail it to me because I physically received my money, so I should not have to worry. If any customer asks for a receipt, they should receive it immediately. I have not received it. It has been two weeks since the incident. My time could have been saved if someone just answered my call the first time. I would not have shown up
Situation 2
Previously when I arrived at my appointment for 11:30 a.m. and was not seen until 2:30 p.m. No one in the doctor's office communicated wait times or tried explaining what was taking place.
I was sent to the bloodwork office that reeked with the smell of fish, was unswept, and there was poor ventilation. NO ONE greeted me, despite two staff members being in the room. No eye contact was given. When I asked the phlebotomist, "What's your name?" She said her name and then asked, "Why you need to know my name for?"
I wish this center used a more empathetic, polite, and forgiving approach to our community. This community is full of disadvantages and stressors. Please try to make this a more comfortable and safe space for your clientele.
Quick Facts About Westchester Community Health Center - Mount Vernon
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | Closed |
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