West Killeen Medical Home Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Neither good nor bad, it is very cold in the building, I advise you to always take a warm sweater with you at least. Two girls working at the reception are sitting in sweaters. It is not clear why no one adjusts the air conditioner so that everyone is comfortable. Moreover, sick people and small children come to them.
As far as I understand, military families come to this clinic. Because when entering, to get a ticket, you need to scan the card.
It is not clear why they do not answer phone calls to their clinic, because the girls at the reception have plenty of free time, but I have never heard their phone ring, it is strange...
I was seen quite quickly, I had to wait for the doctor for about half an hour.
Afterward, the doctor told me to go to the pharmacy window and pick up the medicine.
In total, I spent about 1 hour - 1:30 hours in this clinic.
Unfortunately, this clinic did not keep its promise to provide the test results the next day. Nobody called me, so I had to go there myself to address the issue.
Every single time I call this office no one answers!!!!!One thing I can say is the physician I see is amazing.She took her time with me and answered all my questions. But as far as the front office personnel they need to do better!!! I called the office in Harker Heights got through on the second ring! I will be transferring somewhere else soon!
It’s ridiculous. I know I can book and all that online but sometimes people just need to have one simple questioned answered and you would think by call the office they would be more than helpful nope. I wouldn’t refer anyone here for that reason! And I’ve complained about this before! Nothing has changed
If I could give 0 stars I would. I’ve been to this location 3 times and each time it gets worse. I scheduled an appointment yesterday at 1:20 and waited until 2:15 in the back for the doctor. I ended up walking out and talked to the front desk about me leaving due to me having to go back to work. I got a voicemail talking about them being able to order lab work, so I call back and was told that I was miscommunicated with and that I’d have to schedule another appointment. Mind you, I had been nice the ENTIRE time despite the unprofessionalism provided to me and had not complained once. After being told that I’d have to reschedule and miss work once more I finally decided to just basically express how I was thinking of switching providers and she cut me off, talked over me and asked if I’d like to reschedule. So I cut her off, talked over her, and hung up. This place needs some serious intervention especially the nurses and doctors,( front desk was super sweet) there’s no need to treat nice clients like that.
They will forget about you!! I had a phone appointment set up for the 5th of august to have a refill on my medications. I got a call from them on the 10th to reschedule it for later that day, 4pm to be exact. No call. When I tried to call them no one answered. It is now August 19th and i still can't get ahold of them to have my medication refilled. Not to mention I've actually only met my "doctor" once for about 5 mins and every single time I go in there it's a different person working with me who has no idea about my conditions. Possibly the worst doctors office I've ever been too.
The staff is friendly, however, no one ever seems to care about answering the phone. It makes it so difficult just to make or reschedule appointments.. it would be nice if this issue was resolved..
They never answer the phone, BUT at the clinic, the front desk are nice, the new guys at the pharmacy (Corey) are super fast and helpful and my NP Nicole Lopez is amazing, she help me with all my questions, she's wonderfull ❤️
Nobody ever answers the phone, when they do they cant even help. They tell you to set up appointmentsn online on MHS. Gentleman at the front desk was rude yesterday to my wife when she showed up to her appointment. She was seen and was told to get labs done tomorrow which is today. She goes on post to get them done and wasted half a day worth of work only to find out these people never submitted the order for the labs. Who even does the hiring process for these places? These people are terrible, how are active duty members, veterans and spouses being treated like this at these facilities that are there to serve one purpose? I hope this gets to the people in charge and hope they make changes. 1.9 rating tells you everything you need to know about this place. Switching doctors, today. If I would be able to give no star I would.
I had a great experience at the medical home. Dr Courtney was awesome as was the front staff.
Quick Facts About West Killeen Medical Home
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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