Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Honestly everyone who complains about fast food is kind of a baby, like go to a restaurant, make a sandwich at home or time travel back to the fifties. What do you expect this is rapid service assembly line style food production if you've got all these expectations for how you're supposed to be treated in what is essentially a hamburger factory then have some self respect and make food at home, put a sandwich in a plastic bag and eat that in your lunch break instead of getting salty about society and taking it out on a Wendy's you tubby trolls. They're typically pretty good, they run a tight ship but I did get this honey chicken biscuit sandwich and was brought back to grade school tasting this strange cafeteria chicken patty. I don't know if they didn't cook it right or were rushing but maybe if they weren't under so much pressure to meet times they would be able to make sure that chicken is fried past it's natural rubbery consistency. Pretty decent place overall they do a good job fast food doesn't seem very fun tbh.
The worst Wendy’s ever and always has been even when my mom had issues when I was younger and she would go here. I accidentally checked out with the wrong item despite thinking I had selected the right item - the saucy nuggets. I went to the drive thru no less than 1 min after the order and making the mistake and asked could I just have a different flavor, not even change a whole menu item and they kept saying it was already made and refused to give me my money back. They have horrible customer service and I will never be back.
Delivery is hit or miss. I've gotten burgers that gave me a mouth full of mayonnaise, I've had them entirely forget complete items and sauces. They seemed to be better prior to 2024.
Manager will argue with a customer in front of everyone cause the person in drive through wanted to wait for there card before pulling up to wait for the food . Someone made a mistake with the order if it was the customer or the or the person working there doesnt matter you dont tell them they cant order again , she said she would just to pay for another order you shouldn't fight with the customer and say they made the mistake and no the cant even order another thing to replace it and pay for what the really wanted. So now they have to pay for somthing they don't want and make a second order for what they wanted and pay for that too? and also get yelled at by the manager cause they want to wait for there credit card back before pulling up. It's not the person fault the line that it is backed up it would have been faster to giver her card back then yelling at the girl. I think she got her money back in the end, the people in drive through made it worse and it mostlikly cause the manager is not great with the employees making a bad environment for them. This happens around 11:40
The manager is rude. I paid for a medium coffee and got a small coffee. When I explained that I paid for medium. The manager said pull up to the side and we will bring it to you. Wait. You made the mistake and I am
inconvenienced to wait around the corner, really. I was on my way to work. I just drove off without a coffee and won't be going back to this Herndon location near Reston Town Center.
Ordered online for dine in. The app said to just go to the counter, and I would be handed a tray with my food. After waiting for a while, and several other customers ordering and getting their food, I had to ask for mine. It was served in a bag, though the ticket clearly said "dine in". The bag was not on the "online order" shelf, but sitting next to the fryer.
I went to fill my drink, and the machine didn't dispense ice. So I went back to the counter and asked for ice. The person there just mumbled something and pointed to the machine. I said it wasn't working and asked again. He again mumbled something and pointed at the machine. After asking a 3rd time, he finally gave me some ice.
As I sat down to eat, I saw several TVs, but they were all off. As my experience here was quite negative, I followed the instructions on my receipt to "let Wendy's know (or whatever wording they use)". On the form, they ask if you would like to be contacted, and I entered "no". As soon as I finished my meal, someone I assumed to be a manager approached me to discuss the issue. I guess he didn't read the "no" part. So I explained all the issues.
Regarding the bag, he said ALL mobile orders go in a bag. I mentioned that the app has options for delivery, pick up, or dine in, and asked why they would put a dine in order in a bag. He said they just don't do that.
I asked why I had to flag someone down to get my food, while others were ordering and getting theirs before me, and he had no answer. I asked that if they were going to put it in a bag regardless, why it wasn't on the "online order" shelf, and he said that homeless people steal from it. Then why have it?
I asked about the TVs, and he said they don't work. Is it that common for multiple TVs to break at once?
The food itself was as it should be, but everything else about this store was just awful. I had not gone into a Wendy's for about 5 years before this, and after this experience, I won't be going back. When you jack up prices, you should try to retain quality of service. Total failure here.
****THERE IS A REASON THIS WENDYS IS RATED LOW!!!!!**** Thank God I was passing though and this isn’t my home Wendy’s.
Ordered multiple combos. When I got home I noticed some items were incorrect (chicken sandwich was missing, ordered regular nuggets but were given spicy). No problem, it happens. Called and spoke to ANIL, the “manager”, and the manager basically called me a liar!!!! He stated that he checked the cameras and saw me opening and checking the bag. PAUSE. Yes, I glanced in the bag but when I order multiple combos and those combos come with multiple items it is impossible to sit and go through all the items.****IN FACT AS A PAYING CUSTOMER, THAT IS YOUR JOB TO ENSURE THE FOOD IS CORRECT.**** This could have all been avoided had he simply apologized and tried to rectify the issue. Nothing was resolved and he refused to offer a solution. Why would the customer lie to you about some dirt cheap fast food items? C’mon now. ANIL YOU SHOULD NOT BE A MANAGER. WENDYS BE AWARE WHO YOU HAVE REPRESENTING YOUR BRAND. Avoid this establishment at all costs. There are plenty of other restaurants I’ll be spending my hard earned money at and this Wendy’s will never get my business again.
Staff is very negligent. Manager does mot give a damn. He laughs and smirks at customers. I always have been sooper nice and always make sure to tell them i am.allergic to bacon so make sure my food does not get cross contaminated.
But today they put bacon in my sandwich again for the 100th time.
And i specify every time i see a new employee whom doesnt know i am allergic. They put bacon in my simple.order of a cheesburger and i didnt know untill i took a bite and had to rush to ER.got hives from the burger.
And when i went back they said i wantedbacon added as an extra...!!!!
I never said that. " i am allergic to bacon make skre NO BACON touches my sandwich
This is Not Okay
And not acceptable.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:30 AM |
|---|---|
| Tuesday | 06:30 AM - 01:30 AM |
| Wednesday | 06:30 AM - 01:30 AM |
| Thursday | 06:30 AM - 01:30 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 01:30 AM |
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