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Wendy's

+1 678-496-3897
4932 S Cobb Dr SE, Smyrna, GA 30080 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Felt weird to be discriminated against and judged by my own pair. Upon entering the restaurant in hopes of enjoying a breakfast, I was rudely told that breakfast was over and it was now lunchtime. Despite this, I proceeded to place my order, only to overhear the managers and other staff members mocking my accent in the background. After I received my meal I scanned the room to find a seat but I couldn't help but overhear employees behind the counter engaging in inappropriate conversations about me, using vulgar language saying that they are off the clock and what weapon the had. The laughter and disparaging remarks left me feeling uneasy, transforming what should have been a simple dining experience into an uncomfortable ordeal.
As I consumed my meal, the taste was overshadowed by the sting of their words. I did not feel appreciated.
11/30/24 around 1:50pm
A lady working the drive through is literally going back and forth with me about a baked potato. I asked for a loaded one she said they don't have that. I said bacon and cheese she said that's not loaded.
When you go sit down at a restaurant and ask for a loaded baked potato what comes on it besides bacon and cheese? Exactly.
I then said for the 2nd time to make my nuggets fresh just to recap my order and she responded "I heard you the first time"
Very combative. Very rude.
I can tell it wasn't the girl who took my card to pay at the window so she must been in the back.
However, the man at the drive through was very nice. Good customer service and tone.
However, to the lady who was rude and combative--get a new job because customer service isn't your strong point and they should take u off the window and interacting with customers and just have you clean up or cook. Be humble sweetie
I will be calling corporate on Monday. And by the reviews I'm assuming it's Ashley since I'm not the only person who experienced this in the drive through.
Update: I contacted corporate Monday 12/2/24 as promised. They will be handling this issue with this rude lady
I’ve been to this location twice and this last time I just left without my order. The drive thru lady was extremely rude and condescending with the simplest order and gave me an attitude as she took my order. As much as I love a Wendy’s hamburger, this location won’t get my money again!
Suggestion: train team members on customer service
Fries fresh but no salt was added and they jipped me on my large chilli. My chilli basically is cold! If it’s yall money y’all would care. I hope everyone is serve safe and I don’t get sick from the food. Once I warmed it up , it taste good, but u have to store it at a certain temperature n everyone needs to know in order to keep us safe.
They were supposed to hire me after interview. I reached out to DM to get the interview. She said she would contact me before the week was over. I never heard from her. It's been two weeks. I bought black nonslip shoes and everything. As a Customer Review They have no coffee and fries are always cold and the staff is rude and weird as hell. Very Unprofessional.
Glad to seek employment and dine elsewhere from this point forward.
I recently visited the drive-thru at Wendy's and had a disappointing experience. The server, Ashley, was unprofessional and exhibited a rude and unruly demeanor. Her attitude was unnecessarily unpleasant, which made the interaction uncomfortable and left a negative impression on my visit.
I expect a higher standard of customer service from Wendy's, as it's always been a place I've enjoyed. I hope this feedback can be used constructively to ensure all employees provide a welcoming and respectful experience for customers.
I sat in line for an hour and a half and never got my mobile order. I’ve reached out to corporate as well as this location and still haven’t gotten a refund for the $38.99 that was stolen from me 2 weeks ago. I’ve had to file a charge back with my bank finally and that can take up to 30 days. Another man in line that night had to do the same with his credit card company. Absolutely disgusting that this restaurant steals money rather than giving us what we pay for. $40 is a lot of money in this economy and you’d think after sitting for an hour and a half they’d at least have the decency to refund… NOPE! They continue to ignore us just like they did the night we ordered our food and waited for an hour and a half to be told to pull to the front and wait for another 30 to 45 minutes. Absolutely disgusting. We live very close to this one and I’ll never eat at Wendy’s again after being treated like this. Company that profits millions stealing money from a single mother.. absolutely disgusting.
We ordered online and came to pick up for dine-in. They were very friendly and made sure our order was correct. After so many horrible experiences at other fast food places, it was a breath of fresh air to actually get our order and it being correct.
Food is meh, but that's fast food in general. Always love the frostys though!

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:30 AM - 12:00 AM
Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 01:00 AM
Saturday 06:30 AM - 01:00 AM

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Location