Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
My daughter went to pick up our mobile order and they asked her to pull ahead while they finished preparing it, which was fine. She waited 30 minutes, during which time an employee went outside for a smoke break, looked at her, finished his smoke break and went back in. Finally she went inside to check on the order to be told they’d already marked it as delivered. They then proceeded to attempt to give her an incomplete order multiple times. She had to remind them about the chili AND the fries AND the drinks. When she made it home with our order (a 5 minute drive) all the burgers were cold (not even lukewarm). I’m contacting corporate for a refund. This is unacceptable.
We ordered a “loaded baked potato 11-02-24 around 1:20pm and asked for all the other topping but no bacon, everything else fine on it just no bacon” and we got a plain potato with a packet of sour cream. We confirmed cheese, butter, onions were okay. Recieved a potato with NO toppings the loaded potato comes with such as cheese, chives, etc. No salt, no pepper, no butter, was given a knife to eat it with. -__- They threw on some shredded onions? NOT WHAT I ORDERED. What is super disappointing is that the backside of the potato was GREEN as in… the potato went rancid/bad/had some eyes sprouting. This wendys is not quality, avoid! Absolutely devastated my lunch period ruined now, and have to wait hours before another meal. BEWARE THIS LOCATION.
Worst possible experience on every humanly possible level that you can ever have in fast food. Bar none.
Part of our order was a baked potato. We clearly said 'NO CHEESE' and wanted the sour cream and chives. No sour cream. No chives. Excessive amounts of cheese. The baked potato was so overdone that I can only describe it as having the external look of an infected testicle that's also as hard as masonry brick. It would damage an interior wall of your house if thrown at it.
Fries were undercooked AND overcooked, and I'm not sure how you accomplish that feat at the same time. The burger was thrown together as if made by angry monkeys high on cocaine. There were no straws. No napkins.
The girl who took the order probably has the IQ of a pencil AFTER it's been sharpened to a one inch length. AND she's the shavings on the floor. Had an extremely poor attitude. Didn't remember a single thing we said when we asked for clarification.
Best part? Their main phone line is DISCONNECTED - when we tried to call and speak to the manager, that's when we found out that little nugget of information.
Avoid this place like it's herpes and AIDS coming for your soul
All I ordered was a salad and nuggets and they gave me the wrong dressing. Come on Wendy's it doesn't take a rocket scientists to grab the right baggie with the right dressing. You don't even have to think that hard. When someone just doesn't care they will never care about anything. Mistakes are something that people learn from not if they keep doing the same mistake. Every time I go here it's a waist of any of my money witch is rare for this reason! I called the manager and he said he was going to work on it. I said I don't need anything in return but stop waisting peoples hard earned money! It's not hard to make someone care! Just hire someone who does care. Losing customers for Wendy's is not cool. It's a good company to work for I worked there when I was 17 and it's not a hard job. Just follow directions or give a single ounce of care and you'll be fine. Ugh. .. ☹️
Well, it’s absolutely no surprise at this is a two star store, would the owner or corporate maybe want to let me know why in the hell I just sat in a drive-through for 10 minutes to have them tell me that I’ll have to wait another 20 minutes to order food because the idiots are putting truck away instead of making food at a restaurant! I will be filing a complaint with corporate if this is a franchise store I would like to file a formal grievance against the franchise owner. I would also like to say that I was supposed to have an interview as the GM of this location yesterday and both appointments to have a call I was ghosted so maybe a little more professionalism and you wouldn’t be a 2.1 star store!!!
Good luck finding a decent GM that would consider working here!!!
I've been living over here for years and the customer service was always bad but now there's a new manager Phillip and there was another guy in the restaurant window. His name was Brian. The customer service is so much better. I felt so my food was fresh I had to leave in a compliment to say how amazing they was. I would definitely be coming back.
This location is awful! The food is pitiful, small portions that are only big enough for a toddler, not an adult! The food was not fresh at all, just absolutely disgusting. They didn’t give us everything we ordered and told us to pull up and they would bring it out. They NEVER came to bring our missed food, so drove back through the drive thru and got it. It still wasn’t fresh! The young girl working in there has such a nasty attitude as if good service would hurt her! The man with the accent is nice. They also overcharged us even though he scanned a coupon in their app, he tried to advise me that I received the discount, but I assured him that I was reading the receipt and I was overcharged, he then gave me the difference in cash. Had I not requested a receipt, they would have gotten over on me. Nevertheless, either Wendy’s has gone downhill or this location is just awful and shouldn’t not be permitted to serve the public!!! Keep driving and find a better option, trust me, your money is better spent elsewhere!!!
Why do we keep going here? After this post it will be our last. We like Wendy's but the location in Aubrey off hwy380 is the worst. Order is never right or is missing items if you order for 3 or more people. Hamburgers are made sloppy and this time they didn't even out a slice of bacon...it was a bit of a strip and no lettuce....I couldn't believe my eyes. This is no joke. If you like Wendy's, then just drive a little further to the next location. This location has dissapointed our family too many times, which is such a shame.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 01:00 AM |
|---|---|
| Tuesday | 06:00 AM - 01:00 AM |
| Wednesday | 06:00 AM - 01:00 AM |
| Thursday | 06:00 AM - 01:00 AM |
| Friday | 06:00 AM - 01:00 AM |
| Saturday | 06:00 AM - 01:00 AM |
| Sunday | 07:30 AM - 01:00 AM |
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