Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I have no faith in any Wendy’s anymore
All died with Dave Thomas!
He would be closing the doors if he knew his burgers went out like this!
Please spare yourself the wasted time money and hopes of eating edible or warm for that matter. Close down nobody will miss this
It is not the Wendy’s the people built with their loyal return visits. It is now a lost fast food shell with no clue what to do because they cannot run effectively. Paying for quality staff was the solution 10+ years ago but now they can hardly get the worst employees. Ran into the literal ground, chasing Dave down 6 feet is the craziest marketing I’ve ever seen!
My burger is missing a cheese slice and looks horrible! I won’t be eating
Will bring back when I can
Not taking time to run out of my way to get a refund on this trash!
No receipt , mobile drive thru pickup but
Was pulled forward for 10 minutes and had to go inside to retrieve my 2 burgers ????
Included my payment screenshot Wendys
9598
Ordered the Pretzel Baconator combo meal (menu item) with no alterations or substitutions. Was asked if wanted as a single, double or triple and if I still wanted the mayo and ketchup. I have never been asked questions about how my Baconator (2 1/4 lb beef patties, 6 slices of bacon, 2 pieces of cheese, ketchup and mayo) should be constructed. What I received was a monstrosity of a “sandwich” as seen in the photos.
I never leave less than five stars but what is happening here? I want management to know that at lunch open there are no baked potatoes (hour wait), no tomato and my Daves single came with a giant piece of plastic inside.
edited to add: Gave them another shot. Came back for a baked potato. See attached image for what was served to me. I was offered a free meal for the trouble.
At approximately 11:02 I stopped by the Wendy's on 4465 Indian ripple road and sat in the Drive-Thru for several minutes without being greeted. So I decided to call the restaurant. The woman that answered introduced herself as Tiffany and explained that they were closed and had been closed all day she said" I hung a sign out there" I explained it was dark and rainy and didn't see the sign and when I suggested that she might turn off the lights she hung up on me. I called the store again and said "you don't need to be rude to me" and she hung up on me again. Clearly, Tiffany has a lot to learn about customer service. I work in the restaurant industry and this is not how you treat customers. After my unfortunate interaction with Tiffany (who should be fired immediately) I drove like 5 mi down the street to the location at 1880 East Dorothy Lane. There I had an interesting experience as well. When I pulled into the drive-thru, an automated message said they were closed so I started to pull away until I heard a voice say "no. Ignore that, I we're still open." So I put my truck in reverse and was greeted by Trish who was very cheerful and more than happy to take my order. When I got to the window to pay, I explained my previous interaction not 10 minutes earlier at the other location. 5. Mi down the street and she just shook her head in disbelief. Trish not only saved a sale but ensured that I would travel in the additional 5 MI distance to visit that store rather than the closer store with a horrible customer service exhibited by Tiffany. In short: fire Tiffany, promote Trish and visit the Dorothy Store ( location 16)across from the park and not the one by the green.
Please hire some Adults. Kids are always out back smoking and even taking your order from there, on the headset. This week was none different. Placed my on-line order only to find out that there was no chili nor salads. Cashier told me they could not refund on-line and they could only replace my items with something equal or lessor value. This is not the crew’s fault however, they didn’t have anything in stock to replace my items. The nonchalant attitude made me fear getting my food. I then had to pull to a parking spot and wait 17 minutes for cold fries, nuggets and a chicken sandwich. The staff is not clean nor hygienic. I fear ordering anything here ever again!!
I have been living near this Wendy's for only a month and during that time, I've gone here about 6 times now. In those 6 times, this is what I experienced:
- Rude lady working the drive thru (possibly the manager.)
- The store ran out of chicken patties TWICE with no alternatives offered. The manager would just suggest requesting a refund on the app rather than try to accommodate with a different sandwich. Seems like they're trying to avoid working.
- Tonight was what officially caused me so so a review. The store closes normally at midnight and I arrived at 8 PM and they said they are closed.
There's other Wendy's only a few minutes away. I suggest taking an extra 4 minutes to go to a proper Wendy's.
This location, honestly, needs a staffing overhaul.
From top down. The mobile ordering is a mess and takes at minimum, 9-12 minutes. Drive thru is slow. The actual products are rarely hot and fresh, and routinely when I order from this location, ingredients or items are missing. Such as my unmodified Dave's Single, just randomly missing lettuce. Not once, but twice, in the same order.
Also in that order? A chicken wrap, and the wrap had lettuce.
Not to mention it just being very cool to the touch, which is unexpected, but not surprising.
Idk who the gentleman was who was working tonight, but he was working all by himself. He greeted me at the speaker explaining he was the only one, the wait time may be longer, but the food would be fresh. This guy sincerely hustled his ass off and genuinely apologized for the delay multiple times. I’ll note that there wasn’t even a noticeable delay (despite multiple customers). Give this dude a raise! Excellent service, excellent work ethic.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 12:00 AM |
|---|---|
| Monday | 06:00 AM - 12:00 AM |
| Tuesday | 06:00 AM - 12:00 AM |
| Wednesday | 06:00 AM - 12:00 AM |
| Thursday | 06:00 AM - 12:00 AM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
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